MTN 8 Competition
Cash Prizes FAQs Voucher prizes FAQs Telco prize FAQs What is the escalation process for MTN8 Competition? How long does it take for a customer to be deregistered from the competition? Can customers who have entered for Cash or Vouchers deregister from the competition? Which price plans are excluded from this Competition? What prizes can customers win in the competition? Does XtraTime, Yello Bucks and Me2U transfer qualify for MTN8 Competition? What qualifies a customer for the competition?
View More Topics MTN World Cup in partnership with DStv
DStv FAQ’s What is the escalation process for this promotion? Will all Prepaid customers qualify for the FREE 1GB Anytime Data? How long is the FREE 1GB Anytime Data valid for? When will customers receive their FREE 1GB Anytime Data ? What will happens if Bafana Bafana scores more than one goal? Where can customers use their FREE 1GB Anytime data? How will customers qualify for the FREE 1GB Anytime data? Will a customer with an outstanding XtraTime balance qualify after recharging with R50 airtime or a bundle? Does XtraTime, Yello Bucks and Me2U transfer qualify for the promotion? Can I watch DStv Stream on my TV, or only on my phone? How can customers use their FREE 1GB DStv Streaming bundle? Can I use 1GB for anything other than DStv Stream? What can customers use the Free 1GB DStv Streaming bundle for? Can a customer qualify for more than 1 FREE 1GB DStv Streaming bundle a day? When will customers receive their FREE 1GB DStv Streaming bundle? What is the validity of the FREE 1GB DStv Streaming bundle? How will customers know if they have qualified for a Free 1GB DStv Streaming bundle? What gifts are available as part of the promotion? Who is eligible to enter for this promotion? When is the promotion going live?
View More Topics International Calling
View More Topics Funeral Khava
Is it possible to add a co-policyholder? How does Sanlam notify me of premium escalations? Are there any tax implications for payouts from the MTN FUNERAL KHAVA plan? What happens if I miss a premium payment? Can I transfer the policy to another family member? Is there a maximum age for entering the MTN FUNERAL KHAVA plan? Can I upgrade my cover level after taking out the policy? Are there any discounts for adding multiple family members? Can I choose my level of cover under MTN FUNERAL KHAVA? What is the qualifying period for the Premium Paid-up Benefit? Can I change my beneficiaries under the MTN FUNERAL KHAVA plan? Are there any exclusions in MTN FUNERAL KHAVA? What happens to unpaid premiums during a claim? Is the Double Accident Benefit available to all covered lives? How are claims paid under the MTN FUNERAL KHAVA policy? Is there any optional coverage in MTN FUNERAL KHAVA? How many wider family members can be covered under the MTN FUNERAL KHAVA plan? What is the maximum cover limit for children under MTN FUNERAL KHAVA? Can I choose how to pay my premiums under MTN FUNERAL KHAVA? What happens if the Principal Life Assured dies before turning 65? Does MTN FUNERAL KHAVA cover stillborn children? Does MTN FUNERAL KHAVA offer a cashback benefit? Can I reinstate a lapsed policy? What happens if premiums are not paid on time? Can I pause my premiums under the MTN FUNERAL KHAVA plan? Are premium escalations available under MTN FUNERAL KHAVA? What is the burial repatriation benefit under MTN FUNERAL KHAVA? Is there a waiting period for MTN FUNERAL KHAVA? What happens if death occurs due to an accident? Who can be covered under the MTN FUNERAL KHAVA plan? What is the minimum premium for the MTN FUNERAL KHAVA plan? Is life cover available under MTN FUNERAL KHAVA? What is the maximum funeral cover under MTN FUNERAL KHAVA? What is MTN FUNERAL KHAVA?
View More Topics MTN Fibre
Where can the customer escalate should they have queries? What happens if I don’t accept the e-mandate? Can I manually pay my invoice if I do not want to use a debit order? What are the circumstances under which cancellation fees are applicable? Is there a cancellation fee? Why am I paying more on my first invoice? What troubleshooting steps can I take myself before contacting Supersonic if I am experiencing issues with my internet connection? What if no router has been sent? Do I need a router? What does it mean if my order is cancelled due to No Coverage (FNO)? What do I do if I received my router, but the line is not active yet? What do I do if I am not receiving a link that has been sent? What factors can delay the installation or activation of my fibre connection? What can I do to help speed up my fibre order? What are the steps to follow if I want to apply for Fibre?
View More Topics Other
How will I be notified if I win a weekly cash or voucher prize? What is the escalation process for MTN8 Competition? Do XtraTime, YelloBucks and Me2U transfer qualify for MTN8 competition? Which price plans are excluded from the MTN8 competition? How will the finalist for the Last Fan Standing be selected? Who will win the R1 million in cash? What cash prize can I win? What will the Match Day VIP Fan Experience winners receive? How can I use my fuel voucher prize? How do I qualify for the voucher prizes? What voucher prizes can I win in the draw? What happens if I recharge with a qualifying amount but don’t win a FREE data prize? Will there be draws for voucher prizes and when will they take place? How can I use a MoMo voucher prize? Can I qualify for more than 1 FREE data prize a day? What is the validity of the FREE data prizes? When will I receive my FREE data prize? How will I know if I have won data prizes? What can I use the Free 500 MB Streaming bundle for? What data prize can I win for making a recharge of R30 or more? What prizes can you win in the MTN8 competition? How do you enter the MTN8 competition? Who is eligible for the MTN8 competition? When is the MTN8 competition going live? What is the MTN8? What happens if the launch date changes after I place my pre-order? How will I know if my pre-order application has been approved? What should I do if I haven’t received a confirmation email or SMS for my pre-order? How do I contact MTN support about my pre-order? Do I need to pay a deposit to secure my pre-order? Can a customer qualify for more than 1 FREE 1GB DSTV Streaming bundle a day? How will customers qualify for the FREE 1 GB Anytime data? How can customers use their FREE 1 GB DStv Streaming bundle? When will customers receive their FREE 1 GB DStv Streaming bundle? What is the validity of the FREE 1 GB DStv Streaming bundle? How will customers know if they have won a Free 1 GB DStv Streaming bundle? Who do I contact for help? How can I pay for MTN One TV? How do I log-out? How do I login? How many devices can I use to access MTN One TV? Which country can I access MTN One TV from? Who can use MTN One TV? What can I watch on MTN One TV? How much does MTN One TV cost? What is MTN One TV?
View More Topics MTN GigZone
Will a customer be able to switch to mobile data once the speed has been dropped? What happens when the MTN GigZone expires after 24 hours? What happens when a customer returns to the MTN GigZone spot within the 24-hour validity period? What happens when a customer leaves the MTN GigZone spot before the 24-hour period is over? Can customers share the MTN GigZone with others via hotspot? Can customers purchase more than one MTN GigZone service? Can customers use the MTN GigZone service on other devices such as laptops? How will a customer know if they are in the MTN GigZone area? Where can customers use their MTN GigZone service after purchasing it? What is the validity of the MTN GigZone service? How can customers access the MTN GigZone service? Who is eligible for the MTN GigZone service? What is the MTN GigZone service?
View More Topics Home Internet
Debit Order Shesh@ Capped Migration Fair Usage policy Billing and Payment Home Internet FAQ’s Terms and Conditions Speed Recovery and Booster Bundle FAQ's. FAQ's Your first invoice Cancellation and Claw back fee Cancellation Process MTM Suspension Payment Process MyMTNHome Internet Speed Policies MTN Home Internet How to sign up? / Application process All about Month to Month
View More Topics MyTownOffers
Will the offers be the same across all regions? Can customers transfer MyTownOffers to another MTN customer? Do customers need to be in a specific area to buy these offers? What are the validities of MyTownOffers? How can customers access MyTownOffers? Who can access the MyTownOffers? What are MyTownOffers?
View More Topics Prepaid Out of Bundles Rate Increase
View More Topics SMS Restrictions
Will I still get MTN messages if I don’t recharge? Can the R10 be used for anything else? Who does this affect? Why is this being introduced? What’s the SMS and Calls restriction for new Prepaid customers SMS and Calls restriction for Newly Activated Prepaid Customers
View More Topics Superflex
How do I make a payment or update my card details? Can I change my SuperFlex plan on the MTN App? Service and support Loyalty and rewards Blacklisting a device Plan cancellations Payment and suspensions Airtime and balance enquiries Device queries eSim SIM-related queries International roaming Data and balance queries DataShare Queries Subscribe to Disney+ SuperFlex Subscription Services Acceptable Usage Policy Using your Superflex Plan Getting Started Bring Your Number to SuperFlex What is SuperFlex?
View More Topics Contract Protector
What happens when my contract with MTN comes to an end? Any specific information required to log a complaint How do I lodge a complaint How do I contact MTN regarding my policy Must my beneficiary have an MTN Mobile Money (Momo) Account in order to be paid? Where can I get my policy document or proof of cover? Can I log a claim even though my policy is terminated? Can I get my cover back if I change my mind after terminating? Do I get refund on cancellation Does my cover cancel immediately on termination? Can I cancel my cover When does my cover start? How many beneficiaries am I allowed to nominate? Who can I nominate as my beneficiary? What is the policy benefit and who will receive it? Who is the underwriter of the Contract Protector product? How quickly are claims paid out? How do payments of claims happen? When will a death claim not be paid? When will a death claim be pending payment? How long does the claim take to be paid out from the time it is logged How do I submit documents for a death claim? What documents are required when logging a claim due to natural death Who can log a claim in the event of my death? How do I log a claim? Do I have to be an MTN customer to enrol for cover? What happens when I fail to pay for my premium? How do I pay for my premium? What happens when someone else takes over my MTN contract? How long does the cover last? How old must I be to sign-up? What are the waiting periods? Can I have more than 1 MTN Contract Protector? What is MTN Contract Protector?
View More Topics PayJoy
Which selected Dunns, Mr Price and Ackermans stores will this offering be available? Where can these promotional bundles be accessed and how? What are the exclusive bundles customer gets and long are they valid for? How long does it take for a customer to be able to access their Pay Joy discounted bundles after paying their outstanding missed payment balance? What happens if a customer pays their Pay Joy outstanding monthly payment after missing one month of the payment? If the customer has issues with PayJoy bundles on the MTN App not being provisioned on their balance, what can they do to resolve the issue? When a customer is having issues with their devices financed through PayJoy, who can they contact? What will happen if a customer’s device is blocked, and they have an active data bundle or voice bundle? When a customer's device is blocked due to an outstanding payment, how can they unblock it? What happens if a customer fails to make monthly payments for their Pay Joy device? Where can a customer make their Pay Joy device standard monthly payments? Who is eligible for device financing via Pay Joy? When will device financing with Pay Joy be live and with which retailers?
View More Topics Billing Support
Understanding your account limits All about cancellation process All about logging Billing Disputes All about Payments & Allocation All about your Usage Limit What is bill shock? What is a Promise to Pay and a Pay Arrangement? What are the payment policies for Home Internet Month-to-Month plans? What’s the difference between contract and Month-to-Month? Understanding your invoice dates What is a billing cycle? Tips for reading your invoice. What do certain billing terms mean? What is a pro-rata amount/bill?
View More Topics Residential FAQs
How do I cancel my Month-to-Month contract? What happens if I pay after the 25th? How do payments for this service work? My connection is quite slow. How can I get faster speeds? My router doesn’t seem to have a connection. How do I fix it? How does MTN’s Fair Usage Policy work? What’s my data usage limit? I just got my Home Internet connection. How do I get the strongest network possible?
View More Topics MTN Play
Who can I contact if I have an issue with a content service provider? How do WASPS ensure security & privacy? Why does my airtime disappear without me using it and how can I prevent it from happening? Is there a difference between MTN Play and WASPS? How do WASPS benefit me as a customer? What is a WASP? How do I manage my MTN Play subscription? How and when will I get billed for MTN Play services? How to subscribe to MTN Play? What is MTN Play?
View More Topics Data Services
Troubleshooting Data Services FAQ’s All about Super Data Data Roaming Data Terms & Conditions Acceptable Usage Policy Understanding the fair usage policy Policies around data throttling How to best optimize my MyMTNhome wifi? How do I Download the MTN App? What are My MTN Offers? Can I check my data usage while roaming? How can I save on data usage? What are Out-of-bundle Rates? What is Data Rollover? What are the different data Bundles available on MTN? How do I buy a data bundle? How do I check my data balance?
View More Topics MTN Super Data
Will customers be allowed to share their MTN Super Data? Will customers be allowed to buy any other data or voice bundles? What are some of the restrictions on the MTN Super Data for customers? What are the MTN Super Data price plan Out of Bundle rates? What will customers get on the new MTN Super data price plan? How can existing or new prepaid customers join the MTN Super Data price plan? Who is eligible to join the new MTN Super Data price plan? When is MTN introducing the new MTN Super Data price plan?
View More Topics International Roaming
Voice Roaming billing for contract customers Troubleshooting and reporting International Roaming issues International Roaming FAQs How are you being billed when roaming? Tips to minimize roaming usage What happens when I return from abroad? What happens when I return from abroad? How do I recharge or monitor my bill while abroad? What do I need to do when I arrive abroad? What do I need to do before leaving the country? How to activate Roaming? All about International Roaming
View More Topics Network Resilience
The future of MTN network What can I do when I have no service or weak signal at home? Tips on being mobile-prepared for loadshedding How to trouble shoot and report network issues MTN’s #NetworkResilience Investment Network settings during loadshedding. Let’s talk about vandalism and how this impacts your network How does loadshedding impact your network? Network Resilience
View More Topics XtraTime
What is XtraTime Auto Top-Up? How can I manage my MTN XtraTime Subscription? What are the things that I cannot do with a remaining positive balance after settling the XtraTime advance? How do I qualify for XtraTime offers? When can I repay my outstanding XtraTime balance? How can I access XtraTime Airtime, Voice, Data and Social bundles? Will all data bundles be part of XtraTime Bundle Recovery? Which data bundles will be used as part of XtraTime Bundle Recovery? What will happen if I have a remaining positive balance after settling the XtraTime advance using direct data bundle purchase? Can I take up a new XtraTime advance immediately after settling the outstanding XtraTime advance balance? How will I repay my outstanding XtraTime advance balance through direct data bundle purchase? How much is the XtraTime service fee? When did MTN introduce the direct data bundle purchase to repay outstanding XtraTime advance balance? How do I repay my outstanding XtraTime advance balance? What is MTN XtraTime?
View More Topics MyMTN Home
APN Settings Installation Boost signal Capped plans Fair Usage Policy and soft cap Uncapped upload and download speeds Locked or existing router Approved routers Using SIM card in different device Compatible router. Does MyMTN Home require an F-LTE coverage check? What if I already have a router? Can I load voice and SMS bundles onto these home Wi-Fi deals? Can I check coverage and buy MyMTN Home deals online? Do I need to change any APN settings on the home Wi-Fi uncapped internet? What are download and upload speeds for each of the uncapped plans? What are the Fair Usage Policy and soft cap? What are MyMTN Home uncapped plans? What are MyMTN Home capped plans? I have a home Wi-Fi deal, but the data package is no longer suitable. What options do I have? Can I have multiple MyMTN Home price plans? Does MTN have fibre internet products? How long does it take for the MyMTN Home service to become active? What is the time frame for installation? Network in my area Price plans for CCTV Do you have a Month-to-Month option for these home Wi-Fi deals? Does the router or package come with an external antenna to boost the signal? Is connectivity dependant on the network in the area? What happens when there is a low signal? Do the plans come with a 4G home internet router? Where can I see if I have MyMTN Home coverage? What happens if I put the SIM card into a smartphone? Can I use this home Wi-Fi on the go Are there any bundles that can be loaded onto a MyMTN Home plan? How long does it take for the MyMTN Home service to become active? Buy deals online Home Internet MyMTN Home coverage Voice and SMS bundles Month-to-Month plans Activation time MyMTN Home bundles Using MyMTN Home at another location Using SIM card in different device Temporarily suspended 5G access ​​​​​​​Uncapped 4G and 5G plans How do I check that I have the right router? My router is locked to a different service provider. Will I still be able to use it for MyMTN Home? Which routers are compatible with MyMTN Home deals? What should I do if my service is not working after 24 hours? I have a home Wi-Fi deal, but the data package is no longer suitable. What options do I have? Can I have multiple MyMTN Home price plans?
View More Topics Fraud Prevention
Black Friday -Shop Smart. Stay Cyber Smart & Future Safe Avoid Public Wi-Fi When Shopping MTN App Scam Signal Smishing (Fraudulent/Suspicious SMS links) OTP Banking Fraud Awareness YIMA Scams Prevention Report fraud Porting fraud SIM swap fraud Clickjacking Social media scams Identity theft Phishing scams Cyber fraud Help and support for Fraud
View More Topics MyMTN Prepaid Funeral Khava
How do I correct my personal details e.g name, surname, ID, mobile number? Any specific information required to log a complaint? How do I log a complaint? How do I check the status of MyMTN PrePaid Funeral Khava policy? How do I contact MTN regarding my policy? Do I still get covered if partial premium payment is made? Do I have to be an MTN customer to enrol for cover? Until what age can I have a policy? What is the cost for MyMTN PrePaid Funeral Khava for MyFamily? How much does MyMTN PrePaid Funeral Khava for MyLife cost and how much cover do I get? Are there other ways to pay the policy premium except via MoMo? What is MoMo? Do I need a MoMo account before enrolling for cover? How do I pay for my cover? How old must I be to sign-up? Is there always a waiting period? What are the waiting periods? Can I have more than 1 MyMTN PrePaid Funeral Khava? Can I be the main member on the MyMTN PrePaid Funeral Khava for MyLife and the MyFamily? What is cashback, what does it mean? What is required to enrol for MyMTN PrePaid Funeral Khava? What is MyMTN PrePaid Funeral Khava? What do I do when my cover is going to expire after either 6 or 12 months? What happens to my family members on the MyMTN PrePaid Funeral Khava policy if I pass away? Must my beneficiary have an MTN Mobile Money (Momo) Account in order to be paid? Where can I get my policy document or proof of cover? Can I log a claim even though my policy is terminated? Can I get my cover back if I change my mind after terminating? Do I get refund on cancellation? Can I cancel my cover? How many family members can be added to the MyFamily cover? Can I delete/replace/update a family member from my Family cover? When does my cover start? How many beneficiaries am I allowed to nominate? Who can I nominate as my beneficiary? What is a beneficiary? How do I get a death certificate? How quickly are claims paid out? How do payments of claims happen? When will a death claim not be paid? When will a claim be pended? When will a death claim be pending payment? How long does the claim take to be paid out from the time it is logged? How do I submit documents for a death claim? What documents are required when logging a claim due to an accident/murder/suicide death? What documents are required when logging a claim due to natural death? What documents are required when logging a claim? Who can log a claim for a policyholder or assured family members? How do I log a claim?
View More Topics Prepaid
Smartphone for All - Upgrade to 4G for Just R99! Prepaid Prepaid MMS (Multimedia Messaging Service) SMS Call Waiting Call Holding Call Barring Call Divert / Call Forwarding CLIR (Calling Line Identification Restriction) CLIP (Calling Line Identity Presentation) Enhanced Prepaid Catalogue Why should I choose a Prepaid deal? How can I manage my Month-to-Month bundle? Can I pay off my device on Month-to-Month? I only want a SIM card, will it get delivered? How can I RICA my SIM card? All-Net voice bundles MTN Widget Upgrade from 2G to 4G Prepaid airtime Pulse Switch price plans Move to MTN Buy a SIM card
View More Topics Free4U Khava
How do I correct my personal details e.g name, surname, ID, mobile number Any specific information required to log a complaint? How do I log a complaint? How do I check the status of my Policy? How do I contact MTN regarding my policy? What do I do when my cover is going to expire? Must my beneficiary have an MTN Mobile Money (Momo) Account in order to be paid? Where can I get my policy document or proof of cover? Can I log a claim even though my policy is terminated? Can I get my cover back if I change my mind after terminating? Do I get refund on cancellation? Does my cover cancel immediately on termination? Can I cancel my cover? When does my cover start for a qualifying bundle? When does my cover start for a qualifying sim? How many beneficiaries am I allowed to nominate? Who can I nominate as my beneficiary? What is a beneficiary? How do I get a death certificate? How quickly are claims paid out? How do payments of claims happen? When will a death claim not be paid? When will a death claim be pending payment? How long does the claim take to be paid out from the time it is logged? How do I submit documents for a death claim? What documents are required when logging a claim due to an accident/murder/ death? What documents are required when logging a claim due to natural death? What documents are required when logging a claim? Who can log a claim for a policyholder? How do I log a claim? Do I have to be an MTN customer to enrol for cover? Are there other ways to activate the policy except via MoMo? What is MoMo? Do I need a MoMo account before enrolling for cover? How do I maintain my cover? Can I activate my MTN Free4U Khava for the qualifying sim at anytime? Do I need to activate my MTN Free4U Funeral Khava every time I buy a qualifying bundle? Can I activate my MTN Free4U Khava for the qualifying bundle when the bundle has already expired? How long does the cover last for your qualifying sim? What is the maximum period of time that I can be covered for purchasing qualifying data bundles? How long does the cover last for each qualifying bundle purchased? How old must I be to sign-up? What are the waiting periods? Can I have more than 1 MTN Free4U Khava policy?
View More Topics Stay connected and in control of your MTN.
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