What is XtraTime?

Xtratime is a service that allows you to borrow airtime and data bundles you’re your balance is low. XtraTime is available only to qualifying prepaid and postpaid customers and is subject to eligibility criteria determined by MTN. Repayment includes the advanced amount plus an applicable service fee of R1.10.

Example:

If a customer requests a R50.00 advance, the service fee will be applied as follows: (R 10.00 + R 1.10 Fee) + (R 10.00 + R 1.10 Fee) + (R 10.00 + R 1.10 Fee) + (R 10.00 + R 1.10 Fee) + (R 10.00 + R 1.10 Fee) = R 55.50 amount payable.
should a customer request a R16.00 advance, the service fee will be applied as follows:
(R 10.00 + R 1.10 Fee) + (R 6.00 + R 1.10 Fee) = R18.20 amount payable.

XtraTime Recovery automatically deducts funds from your next airtime recharge or direct bundle purchase to clear any outstanding borrowed airtime/bundle with a service fee. If the full amount cannot be recovered from a single recharge, recovery may take place across multiple subsequent recharges until the advance and applicable fees have been settled.

How to manage XtraTime?

USSD: Dial _*136_*2# or _*151#, then select the XtraTime option.
Tip: If you notice that your airtime or data is consumed faster than expected, check whether you have any outstanding XtraTime balance, as this may have contributed to the deduction.

What is Out-of-Bundle (OOB)?

Out-of-Bundle refers to the standard rates charged when you use mobile services, such as data, voice calls, or text messages, after your active prepaid or contract bundles have run out. Out-of-Bundle charges are typically higher than bundle rates and may apply when a bundle expires or becomes depleted.

Example:
A customer purchases a 1GB bundle and uses the entire allocation. If Out-of-Bundle data is enabled, any additional browsing may be charged from available airtime at the applicable OOB tariff.

How to manage Out-of-Bundle

USSD: Dial _*135_*6# and select the service you would like to block or unblock: Data, SMS, or Calls.

Download the MTN App

• Track and monitor applications that are consuming your data the most:
On the landing page, under Balance, click Data, then click Top Usage.
• Enable usage alerts to monitor your usage.
On the landing page, click Accounts > Out-of-Bundle. Scroll down to Usage Alerts and toggle on Data, Voice, and SMS to receive all alerts.
• On the landing page, click Account > Out-of-Bundle, then use the toggle to enable or disable Out-of-Bundle usage.

Tip: If you notice that your airtime or data is consumed faster than expected, please check your Out-of-Bundle status. These settings help manage how your airtime and data are used once your bundle has been depleted.

What is Digital Content and Subscriptions?

Digital content and subscription services give you access to entertainment, information, and lifestyle services such as games, music, videos, sport, education, news, and wellness content. Some services are free, while paid services may charge daily, weekly, monthly, or as a once-off purchase. The price and billing frequency should be shown before you confirm your subscription. Subscription services may be provided directly by MTN or by approved third party content providers

Examples of Digital Content and Subscriptions:

•    MTN One TV
•    Deals4U
•    Mzansi Rhythm
•    GoMoji
•    Battle Plus
•    Battle League Gaming (BLG)
•    MTN Gameworld
•    Unlock Yello
•    BoksSquad
•    MTN Play Kids Bundle
•    MTN Shortz
•    Yello Rush
•    MaxLife Achieve
•    Viu Content
•    MaxLife Growth

How to manage Digital Content and subscriptions?

USSD

•    Dial _*155# to view or manage subscriptions and subscription spending limits.
•    Dial _*123#, select Manage My Subscriptions, then view or cancel the required service.
•    Alternatively, dial*135#, select Digital Services, then My Subscriptions to view or cancel a service.
Remember: Charges may continue until the service is cancelled.

MTN App

•    Open the MTN App
•    Go to Profile
•    Select Subscriptions
•    Choose the relevant service
•    Select Delete, then Confirm and Done

MTN Chat on WhatsApp

•    Save 083 123 0011 as a contact
•    Open WhatsApp and start a chat
•    Select Type Subscriptions
•    Choose to view or cancel subscriptions

MTN Play

•    Visit Play.mtn.co.za
•    Register or sign in
•    Go to My Account or My Subscription Services
•    Select the subscription you want to manage or cancel
Tip: If you notice that your airtime is consumed faster than expected, check whether you have any active subscriptions that may be using your airtime.

What is DataShare?

DataShare enables authorised beneficiaries to use data from the owner's available sharable data bundle allocation.

Example:
A parent purchases a 20GB bundle and links their child's MTN number as a beneficiary. The child can then consume data from the shared allocation.

How to manage DataShare?

Download the MTN App

• On the landing page click on Accounts > Click the number in question > Toggle the button on to share data or turn it off if you no longer want to share data.
USSD: Dial _*136_*5# and select DataShare.
Important: You are able to set the amount of data used by users linked to your DataShare.

Tip: If your data is consumed faster than expected, check your DataShare service and the data usage of your linked beneficiaries.

What is ME2U?

MTN Me2U allows eligible customers to transfer airtime and, where supported, selected bundle types to other MTN customers.

Example:

John transfers R20.00 airtime to his daughter's MTN number using the Me2U service.

How to manage ME2U?

▪ IVR: Dial 136 from your MTN cellphone and follow the voice prompts. This service allows you to transfer airtime only.
▪ USSD: Dial _*136_*3# and select the type of transfer you prefer.

Tip: If you notice that your airtime balance is lower than expected, please check whether you recently performed a Me2U transfer, as this may explain the reduction.

What is a recurring bundle?

MTN recurring or auto-renew bundles automatically reload every week or month from your airtime or contract spend limit, as long as you have enough funds. . A recurring bundle remains active until cancelled by the customer

Example:
A customer activates a recurring weekly bundle. Every week, the bundle automatically renews from available airtime unless the customer cancels the recurring setting.

How to manage recurring bundle?

USSD: Dial _*136_*5#

Download the MTN App:

On the landing page click on Accounts or your profile menu > Select Subscriptions to view your active recurring bundles and services > Tap on the specific bundle or service you want to change.

Tip: If you notice that your airtime is consumed faster than expected, please check whether you have opted for a recurring bundle, as it may automatically renew using your available airtime or charge from your spending limit.

What is Pay4Me?

MTN Pay4Me is a reverse-charge, or collect-call, service that lets you make a phone call even if you have zero airtime or balance, with the person receiving the call paying for the charges instead. The applicable tariff will be communicated to the receiving customer before the call is accepted.

Example:

A customer with no airtime initiates a Pay4Me call. The receiving party is asked whether they agree to pay for the call. If accepted, the call proceeds.

How to manage Pay4Me?

USSD:

Dial _*136_*5# or _*141_*5#, then select Pay4Me.
• Manage approved list: Dial _*127# to add, view, or remove trusted numbers allowed to reverse-bill your account.
• Reject the call if you are not willing to pay for it.

Download the MTN App:

On the landing page click on Accounts or your profile menu > Select Transactions for the last 90 days

Tip: If you notice that your airtime is consumed faster than expected, it could be due to an MTN Pay4Me call.

For quick and convenient assistance, chat with us here or call us on 083135