What is SIM swap fraud

Be on guard for SIM swap fraud, where scammers pose as MTN agents and call you asking for your security details. They may say that they need to block a SIM swap request that’s being done on your behalf. They use these details to pirate your personal information.

Criminals may use phone numbers that may seem real, and they may sound like they have good knowledge of the subject. Please do not share any information with them. MTN will never call and ask you for these details over the phone.

Preventing SIM swap fraud

Here are a few tips to keep sensitive information secure during a SIM swap.

• Don’t give out your security details.
Scammers claiming to be MTN agents may call and ask for your personal information, pretending that they have to block a SIM swap request that’s being done on your number without your knowledge. These culprits then use your responses to perform a fraudulent SIM swap.

• MTN agents will not call you to block a SIM swap. Don’t respond to unsolicited calls and requests for security details from an unknown number.

• For our customer’s peace of mind, we have improved our sim swap process.
1. For a prepaid sim swap, simply dial _*135# and follow the prompts or visit the nearest MTN branded store with your ID. 2. For a post-paid sim swap, please visit the nearest MTN branded store.

Find out more about how to do a SIM swap