What payment methods are available on the new MTN App?: The new MTN App offers several payment methods, including credit and debit cards, Instant EFT, YelloBucks and MoMo. You can easily add and manage these payment options directly within the app for smooth and flexible transactions.
What should I do if the payment method I’ve chosen is not working?: If you’re struggling with payment, check for any errors in the payment details you’ve entered. Ensure that your account or card is active and has enough funds available. If the issue persists, try removing and re-adding the card or account. For further assistance, contact MTN customer support through the app or website.
Are there any fees associated with using different payment methods?: Generally, MTN does not charge additional fees for using different payment methods. However, it’s a good idea to check with your payment provider or bank for any potential fees or charges that might apply.
Can I use multiple payment methods for a single transaction?: Currently, the new MTN App does not support using multiple payment methods for a single transaction. You will need to use a single payment method per transaction.
Can I pay with my bank card?: The new MTN App currently supports credit and debit cards as payment methods. You can add and manage these cards directly within the app for seamless transactions.
How do I add a new card to the new MTN App?: Tap on your profile image > scroll down and select Payment methods > tap Add card > then enter your first name, surname, card type (credit/debit), card number, expiry date and eMail address. The app will validate your details and add the card to your profile.
Can I save multiple cards in the new MTN App?: Yes, you can save multiple payment cards to your profile. This allows you to choose which card you’d like to use for different purchases.
How do I view my saved bank cards?: To view your saved cards, tap on your profile image > scroll down and select Payment methods. Here, you’ll see a list of all the cards you’ve added, including details like your first name, surname, card type, card number and expiry date.
How can I update my card details?: To update your payment details, tap on your profile image > scroll down and select Payment methods > choose the card you want to update. You can then modify your first name, surname, card type, card number, expiry date, and eMail address.
What should I do if I want to remove a bank card from my profile?: To remove a payment method, tap on your profile image > scroll down and select Payment methods > choose the card you want to remove and confirm the cancellation. The app will confirm that the card has been removed from your profile.
What types of cards can I add to my payment methods?: You can add both credit and debit cards to your payment methods. When adding a card, you’ll be prompted to select the card type.
How do I update my billing details in the new MTN App?: To update your billing details, tap on your profile image > scroll down and select Billing details > tap on the Billing details icon at the top of the screen > tap the pencil icon next to the details you would like to update. Your name, banking details and debit order can be changed.
What information do I need to update my billing details?: You will need your account number, account holder's name, the cellphone number linked to your bank account, bank name, branch code (which can be edited), account type (cheque, savings, or credit) and the debit order date.
Can I view my current billing details in the new MTN App?: Yes, to view your current billing details tap on your profile image > scroll down and select Billing details > tap on the Billing details icon at the top of the screen. You will see the bank name, branch code, account type (cheque, savings, or credit), account number, account holder's name, the cell phone number linked to your bank account, ID number and the debit order date.
How can I change my debit order date?: To change your debit order date, go to the Billing details screen > tap the pencil icon next to the debit order date > choose a new debit order date based on the options available.
What account types can I select when updating my billing details?: You can choose between cheque, savings, or credit account types when updating your billing details in the new MTN App.