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What is MTN Contract Protector?
Can I have more than 1 MTN Contract Protector?
What are the waiting periods?
How old must I be to sign-up?
How long does the cover last?
What happens when someone else takes over my MTN contract?
How do I pay for my premium?
What happens when I fail to pay for my premium?
Do I have to be an MTN customer to enrol for cover?
How do I log a claim?
Who can log a claim in the event of my death?
What documents are required when logging a claim due to natural death
How do I submit documents for a death claim?
How long does the claim take to be paid out from the time it is logged
When will a death claim be pending payment?
When will a death claim not be paid?
How do payments of claims happen?
How quickly are claims paid out?
Who is the underwriter of the Contract Protector product?
What is the policy benefit and who will receive it?
Who can I nominate as my beneficiary?
How many beneficiaries am I allowed to nominate?
When does my cover start?
Can I cancel my cover
Does my cover cancel immediately on termination?
Do I get refund on cancellation
Can I get my cover back if I change my mind after terminating?
Can I log a claim even though my policy is terminated?
Where can I get my policy document or proof of cover?
Must my beneficiary have an MTN Mobile Money (Momo) Account in order to be paid?
How do I contact MTN regarding my policy
How do I lodge a complaint
Any specific information required to log a complaint
What happens when my contract with MTN comes to an end?