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Can I have more than 1 MTN Free4U Khava policy?
What are the waiting periods?
How old must I be to sign-up?
How long does the cover last for each qualifying bundle purchased?
What is the maximum period of time that I can be covered for purchasing qualifying data bundles?
How long does the cover last for your qualifying sim?
Can I activate my MTN Free4U Khava for the qualifying bundle when the bundle has already expired?
Do I need to activate my MTN Free4U Funeral Khava every time I buy a qualifying bundle?
Can I activate my MTN Free4U Khava for the qualifying sim at anytime?
How do I maintain my cover?
Do I need a MoMo account before enrolling for cover?
What is MoMo?
Are there other ways to activate the policy except via MoMo?
Do I have to be an MTN customer to enrol for cover?
How do I log a claim?
Who can log a claim for a policyholder?
What documents are required when logging a claim?
What documents are required when logging a claim due to natural death?
What documents are required when logging a claim due to an accident/murder/ death?
How do I submit documents for a death claim?
How long does the claim take to be paid out from the time it is logged?
When will a death claim be pending payment?
When will a death claim not be paid?
How do payments of claims happen?
How quickly are claims paid out?
How do I get a death certificate?
What is a beneficiary?
Who can I nominate as my beneficiary?
How many beneficiaries am I allowed to nominate?
When does my cover start for a qualifying sim?
When does my cover start for a qualifying bundle?
Can I cancel my cover?
Does my cover cancel immediately on termination?
Do I get refund on cancellation?
Can I get my cover back if I change my mind after terminating?
Can I log a claim even though my policy is terminated?
Where can I get my policy document or proof of cover?
Must my beneficiary have an MTN Mobile Money (Momo) Account in order to be paid?
What do I do when my cover is going to expire?
How do I contact MTN regarding my policy?
How do I check the status of my Policy?
How do I log a complaint?
Any specific information required to log a complaint?
How do I correct my personal details e.g name, surname, ID, mobile number