What is an eSIM?

An eSIM (embedded SIM) is a digital SIM card built into compatible smartphones (Android and Apple), tablets and wearable devices. It works like a physical SIM card but cannot be physically removed.

When will MTN launch Prepaid eSIM on the Online channel?

MTN will launch Prepaid eSIM on the website on the 11 of December 2025.

Who is eligible for MTN Prepaid eSIM on the Online channel?

All new or existing MTN Prepaid customers are eligible for the Prepaid eSIM.

Which devices supports the Prepaid eSIM?

Only smartphones are supported. Customers can check device compatibility on the MTN website before activation.

How does a customer check if my device supports eSIM?

The customer must dial *#06#, if an EID appears (instead of an IMEI/MEID), it means your device supports eSIM.

How much does a Prepaid eSIM cost?

The Prepaid eSIM is free for all MTN Prepaid customers.

What are the default price plans for the Prepaid eSIM on the Online channel?

Customes can choose between Bonus Bonanza and Super Data price plan.

What is the RICA process for Prepaid eSIM purchased on the Online channel?

Customers will complete RICA verification online during the eSIM activation process on the MTN website. Customers are advised to have a Smart Card or ID book with,when applying for an eSIM online.

Will existing Prepaid customers be able to convert their physical SIM into an eSIM on the online channel?

No, existing Prepaid customers will not be able to convert their physical SIM into an eSIM via online channel.

How can Prepaid customers get an eSIM on the Online channel?

Prepaid customers get an eSIM on the online channel through the following steps:

• Step 1: Go to the MTN website ( www.mtn.co.za) and select Shop.
• Step 2: Under Plans, choose Prepaid eSIM.
• Step 3: Check if your device is compatible.
• Step 4: Select a plan.
• Step 5: Fill in your personal details.
• Step 6: Complete RICA verification.
• Step 7: Confirm your order.
• Step 8: View the Thank You page.

What happens after the customer have completed above mentioned steps?

After successfully completing the above steps online,you will receive an email with an QR activation code and the confirmation SMS.

How long does it take to receive the QR code with the activation code?

The QR code is sent shortly after the customer have completed your online application

What are the benefits of using a Prepaid eSIM?

eSIM offers convenience, no need for a physical SIM card, easy activation, and the ability to store multiple profiles on one device.

Can a customer use both a physical SIM and an eSIM on the same device?

Yes, most compatible devices support Dual SIM functionality (physical SIM + eSIM).

Is the Prepaid eSIM secure?

Yes,eSIM technology is secure and uses encryption to protect your information.

How does a customer activate an eSIM on the Android or iPhone device?

Below are the steps for Android users:

1. Go to Settings > Network & Internet (sometimes Connections).

2. Look for SIMs/SIM manager> Add eSIM/Add Mobile Plan.

3. Select Scan QR Code and use your phone’s camera to scan the QR code sent via eMail.

4. If you can’t scan the QR code, choose Enter Activation Code (may appear as Enter Details Manually) and copy/paste the code provided in your eMail.

5. Tap Activate > Your eSIM will download and be added to your device.

6. Choose your new MTN eSIM as the default for data, calls, and messages (if dual SIM is supported).

A: Below are the steps for iOS users:

1. Go to Settings > Cellular/Mobile Data > Set Up Cellular (or Add eSIM).

2. Choose Use QR Code and scan the QR code provided via eMail. If you can’t scan the QR code, tap Enter Details Manually and copy/paste the codes provided in the eMail.

3. Tap Add Cellular Plan.

4. Give your new eSIM a name (e.g., “My MTN Number”).

5. Choose to use your new eSIM for your Default Line, iMessage, FaceTime, Apple ID, and Cellular Data.

Can the customer also purchase a Prepaid eSIM in the BRC store?

Yes,customers can also buy their Prepaid eSIM at any MTN BRC store if they are experiencing a technical error on the MTN website.

Which number should a customer call if they need assistance with a Prepaid eSIM ?

Contact our call cetre team on 083 135