How do I log a claim? Who can log a claim for a policyholder or assured family members? What documents are required when logging a claim? What documents are required when logging a claim due to natural death? What documents are required when logging a claim due to an accident/murder/suicide death? How do I submit documents for a death claim? How long does the claim take to be paid out from the time it is logged? When will a death claim be pending payment? When will a claim be pended? When will a death claim not be paid? How do payments of claims happen? How quickly are claims paid out? How do I get a death certificate? What is a beneficiary? Who can I nominate as my beneficiary? How many beneficiaries am I allowed to nominate? When does my cover start? Can I delete/replace/update a family member from my Family cover? How many family members can be added to the MyFamily cover? Can I cancel my cover? Do I get refund on cancellation? Can I get my cover back if I change my mind after terminating? Can I log a claim even though my policy is terminated? Where can I get my policy document or proof of cover? Must my beneficiary have an MTN Mobile Money (Momo) Account in order to be paid? What happens to my family members on the MyMTN PrePaid Funeral Khava policy if I pass away? What do I do when my cover is going to expire after either 6 or 12 months? What is MyMTN PrePaid Funeral Khava? What is required to enrol for MyMTN PrePaid Funeral Khava? What is cashback, what does it mean? Can I be the main member on the MyMTN PrePaid Funeral Khava for MyLife and the MyFamily? Can I have more than 1 MyMTN PrePaid Funeral Khava? What are the waiting periods? Is there always a waiting period? How old must I be to sign-up? How do I pay for my cover? Do I need a MoMo account before enrolling for cover? What is MoMo? Are there other ways to pay the policy premium except via MoMo? How much does MyMTN PrePaid Funeral Khava for MyLife cost and how much cover do I get? What is the cost for MyMTN PrePaid Funeral Khava for MyFamily? Until what age can I have a policy? Do I have to be an MTN customer to enrol for cover? Do I still get covered if partial premium payment is made? How do I contact MTN regarding my policy? How do I check the status of MyMTN PrePaid Funeral Khava policy? How do I log a complaint? Any specific information required to log a complaint? How do I correct my personal details e.g name, surname, ID, mobile number?