THE MTN 5TH GENERATION WIRELESS BROADBAND PRODUCT TERMS AND CONDITIONS.PLEASE NOTE THAT AS OF 1 February 2026, THESE TERMS AND CONDITIONS HAVE BEEN AMENDED AND THE PROVISIONS OF CLAUSE  1.6, 2.2, 3.1 AND 4.1 HAVE BEEN AMENDED.

A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks Proprietary Limited (“MTN”) will have towards Customers and other persons.

B. These Terms and Conditions also limit and exclude Customers rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on the Customer.

C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against the Customer.

D. Please pay careful attention to terms and conditions highlighted in bold text.

E. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.

F. You must read these Terms and Conditions. Your participation will constitute as an agreement to comply with these Terms and Conditions.

G. Please pay special attention to all the clauses. These Terms and Conditions are subject to and must be read together with your Subscriber Contract Terms and Conditions. 

1.1. MTN introduces the 5th (fifth) generation of wireless broadband cellular technology (“5G”), designed to enhance your mobile experience. With faster Internet speeds and response times, seamless downloads, uninterrupted streaming, and a stable, quality connection.

1.2. 5G will only be available on selected 5G compatible devices, and a new range of MTN 5G data plans. Please visit www.mtn.co.za to find compatible 5G devices.

1.3. The Product Offering will be available from 1 July 2020 until 30 November 2020 (“the effective date”).

1.4 Notwithstanding the Promotional Period, MTN may, in its sole and absolute discretion, amend the duration of the Promotional Period to a shorter or longer period, or withdraw the Promotion in its entirety, with notice to you. Visitwww.mtn.co.za regularly for notices, updates and/or changes to services.

1.5 MTN reserves the right to adjust subscription prices

1.6 Effective from 1 February 2026, MTN will adjust its subscription prices for the MTN 5G data plans. The subscription adjustment will be effective on the customers billing cycle. 

2.1 The MTN 5G data plans will be available to all new MTN post-paid customers or MTN post-paid customers eligible for a post-paid upgrade with compatible devices.

2.2 The following MTN 5G Data plans will be available from the effective date: 

2.3 The prices reflected above are SIM-only deals. Should the deal be sold with a 5 G-enabled device the price may vary depending on the value of the device.

2.4 You will have the flexibility to add additional data bundles onto your base price plan, as per your needs, except for the Unlimited price plan.

2.5 Voice calls and SMS are not allowed on the 5G data plans. 

3.1 The following data plans will be available on promotion from 1 July 2020 until 30 November 2020. 

*device cost factored into the subscriptions. 

3.2 Unlimited Data plan has a Fair Use Policy of 400GB, which is split into 200GB anytime fair use and 200GB Night express (capped data). A 200GB fair use cap is applicable to the anytime data on the Unlimited data plan. Once the 200GB fair use cap has been reached the connection will be throttled to a speed of 1Mbps. The throttling will be lifted when you receive your next monthly inclusive data allocation. Customer will however, still be connected to the data network and will be able to continue using data, just at a reduced speed.

3.3 A 200GB hard cap is applicable to the night express data on the Unlimited data plan. The night Express Data will deplete between 00:00:01 am and 04:59:59 am only. Once the cap is reached, the customer will be moved back to using the Fair Use value, i.e. from 200GB or if fair use 200GB is reached, they fallback onto 1Mbps adjusted speeds. Customer will however, still be connected to the data network and will be able to continue using data, just at a reduced speed.

3.4 Carry over and Data Share is not applicable to the Unlimited data plan.

3.5 You will not receive usage notifications on the Unlimited data plan. 

4.1 The following out-of-bundle rates apply to the 5G data plans. You have the option to opt-in or opt out of out-of-bundle rates. Should you not select an option, MTN may charge the applicable in-bundle rate. Dial #135*6# to check your MTN App for out-of-bundle settings. 

5.1 You will be able to deplete the inclusive Anytime data within the Republic of South Africa. Outside of South Africa standard international roaming rates will apply.

5.2 The depletion will be as following order:

5.2.1 Your free promotional anytime or night express value will deplete first.

5.2.2 Your purchased ad-hoc (once off) data will deplete next.

5.2.3 Your inclusive recurring value or purchased recurring Anytime data bundles will deplete thereafter.

5.2.4 Your Airtime recharges are next, if loaded.

5.2.5 And finally, your contract usage limits, if one has been set.

5.2.6 Note that the shortest validity will always depleting first.

5.2.7 Night Express Data will deplete between 00:00:01 am and 04:59:59 am only.

5.2.8 When Night Express Data is depleted, the lowest/best out-of-bundle rate shall apply. 

6.1 5G coverage is limited. You will only experience 5G when you are within a 5G coverage area. The MTN 5G Coverage Map can be found on www.mtn.co.za/5G to check for 5G coverage.

6.2 Should you move out of a 5G coverage area you will fall back on LTE, 3G or GPRS.

6.3 MTN will deliver 5G connectivity on four different spectral bands covering low, mid and high mobile spectrum bands:

6.3.1 3.5 GHz at 58 sites: This is the ideal spectrum band for 5G and offers a truly world class 5G experience with both high data speed and low latencies.

6.3.2 2100MHz Dynamic Spectrum Deployment at 35 sites: Allows easier migration of network technology from LTE to 5G. It also allows us to deploy 5G using existing spectrum assets in the absence of additional high demand spectrum from the regulator. Offers better data speeds than LTE but not the same as the 3.5GHz spectrum band and low latencies.

6.3.3 700MHz at 5 sites: Excellent for urban indoor and rural overall coverage due to the low band frequency propagation.

6.3.4 28GHz at 3 sites: mm Wave deployment suited for Fixed Wireless Access 5G connectivity.

6.3.4 Some devices will not work in spectrums lower than 3.5GHz; this is based on the device approved capability from the device provider. 

7.1 MTN Data Share is a value-added service which allows you to share your anytime data wallet with other MTN customers.

7.2 How the service works

7.2.1 The MTN Data Share service can be activated at any MTN Branded Retail Store, or using the self-service channels like MyMTN App, USSD (*136*5#), and My Contract.

7.2.2 You can add up to five (5) MTN numbers to your Data Share service.

7.3 Data Share applies to your inclusive Anytime purchased once-off and/or recurring monthly anytime data bundles, excluding promotional value. All other purchased once-off and/or recurring data bundles with a validity of the following: hourly, daily, weekly and  2 weekly will not be permitted to Data Share.

7.4 Data Share linked numbers will deplete the relevant data wallets concurrently.

7.5 You can de-link any linked number or deactivate the Data Share service at any time through our self-service channels i.e. USSD (*136*5#) and MyMTN App.

7.6 Data Share is not available on the Unlimited data plan. 

8.1 The monthly inclusive anytime data will carry over for a maximum of 2 (two) months. You will not be allowed to carry over more than 2 months anytime inclusive data. For example, if your monthly Anytime allocation is 100MB, you can only carry over a maximum of 200MB for 2 (two) months.

8.2 Monthly (once-off) data add-on bundles will carry over if you purchase another bundle of the same validity type before the previous bundle expires.

8.3 All unused monthly (recurring) data carried over shall expire 2 (two) calendar months after the last monthly (recurring) add-on bundle is loaded.

8.4 Promotional data value does not carry over.

8.5 The MTN Night Express Data value shall remain valid for 1 (one) month only and will not carry over to the following month if not utilised. 

9.1 Existing customers will not be able to migrate to these new price plan, they will only be able to upgrade to them, if eligible.

9.2 You can migrate between 5G price plans. If you migrate you will keep your inclusive value, any other bundles loaded and out-of-bundle settings when you migrate. Data Share settings will not migrate, and you will have to set up your Data Share again.

9.3 You may have to pay a migration fee depending on the device issued with your data plan.

9.4 If you port, all-inclusive and other data value will be forfeited. 

10.1 You will receive SMS notifications upon 50% (fifty percent) ,80% (eighty percent) and 100% (one hundred percent) depletion of your data bundle wallet.

10.2 You may opt-out of receiving usage notifications. Usage notifications do not apply to free promotional and unlimited data. 

11.1 MTN reserves the right, in its sole and absolute discretion, to terminate your services immediately where we suspect abuse on the MTN network or services, fraud, criminal activity or when your use of the service places an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. 

12.1 MTN may, in its sole and absolute discretion, amend or withdraw this product with notice to you. Please visit www.mtn.co.za regularly for notices, updates and/or changes to services.

12.2 We will give you at least 20 (twenty) business days’ notice of any changes. You have the right to cancel should you not agree with the changes. 

13.1 MTN has been allocated temporary radio frequency spectrum during the COVID-19 National Disaster. Should the temporary radio frequency spectrum be revoked by ICASA MTN is not liable to you in the event that MTN is not able to provide 5G services. Should MTN no longer be able to provide the 5G services, your services will revert to LTE subject to MTN’s LTE coverage.

13.2 MTN is not responsible for a service being interrupted and/or failing for any reason or for any interruption in the network.

13.3 Subject to the provisions of the Consumer Protection Act, you indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with your participation in the MTN 5G data plans.