Did you miss the RICA deadline?

The Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) required all cellphone users—both contract and prepaid—to register their SIM cards.

All MTN SIM cards that were not RICA-complaint, by law, been disconnected from the MTN network and will not be able to access any MTN services.

What services are affected when an MTN SIM card is disconnected from the network?

• All SIM cards that are not RICA registered will not make or receive calls.
• All SIM cards that are not RICA registered will not access any of the MTN services, including:

        1)Messaging
        2)Cellphone banking
        3)Live TV
        4)Internet

Need help with RICA

If you need help making your SIM card RICA-compliant, please contact our RICA Helpdesk:
Email: ricahelpdesk1@mtn.co.za
Tel: 083 123 7422(RICA)

Alternatively, call 083 135 to speak to the friendly MTN Call Centre, which will also be able to direct your RICA queries.

What happens if my SIM card has been disconnected?

You can only make calls to the MTN Call Centre- 808 for contract subscribers and 135 for PayAsYouGo subscribers. You can also contact the RICA Help Desk on 083 123 7422.
MTN will broadcast RICA information to your cellphone and allow you to access additional on-screen information.

How do I get reconnected?

You need to visit your nearest MTN store or any selected retailer to register your SIM card for RICA. You will need to have your Identity Document (I.D.) together with your proof of residence and your SIM card that you will be registering for RICA.

Do I still have to pay if my SIM card has been disconnected?

Contract
Yes, all contractual obligations must be met, regardless of RICA status.

Once you have registered your SIM card in terms of RICA, your services and connectivity will resume.

Prepaid
You will not be able to use you MTN SIM card to access any MTN services regardless of whether you load airtime.

Even if your SIM card is disconnected, your airtime and any other wallets will not be affected. When you are RICA-compliant and reconnected, you will have access to your airtime or bundle values.

Recurring bundles (SMS, Internet or BlackBerry services) will be billed irrespective of the RICA status.

All current business rules apply (i.e. Access for Life etc.).

Remember to take along your ID and proof of residence!