Notice: Please note that as of 17 September 2024 these Terms and Conditions have been amended. Clause 13 has been amended accordingly.

A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks Proprietary Limited, Registration Number 1993/001436/07 (“MTN”) will have towards Customers and other persons. 

B. These Terms and Conditions also limit and exclude Customers rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on the Customer. 

C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against the Customer. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

D. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.

E. The Customer must read these Terms and Conditions. Participation in this offer will constitute as agreement to comply with these Terms and Conditions. 

F. Please pay special attention to all the clauses. Please note that these Terms and Conditions must be read together with to your Subscriber Contract Terms and Conditions or Prepaid Terms and Conditions.

1. The MyMTN YelloBucks Programme (“the Programme”) is a rewards programme made available by Mobile Telephone Networks (Proprietary) Limited (“MTN”).
2. The Programme shall endure until a date that MTN in its sole and absolute discretion elects.
3. Subject to the provisions of clauses below, the Programme is open to all MTN prepaid, post-paid and top up subscribers who are (i) natural persons, (ii) 16 years or older ,(iii) either South African citizens or permanently resident in South Africa, and (iv) active on the MTN network (“the qualifying individuals”).
4. In order to access the benefits of the programme, customers must activate their YelloBucks profile in the following ways:  
4.1. USSD code - *234#; or
4.2. via the MTN App. 
5. YelloBucks can be earned and be used to redeem rewards or pay for  offers after the customer has activated his profile. 
5.1. Should the profile not be activated, then the customer shall not  have access to YelloBucks.
5.2. Once the profile has been activated, the earned YelloBucks will expire as per clause 12 below.
6. Once the qualifying individuals fulfil the provisions of clause 5 they will receive a confirmatory SMS on the mobile number that they have activated their profile on.  
7. All employees, directors, members, partners or agents of MTN, its service providers, holding companies, affiliates, agents, associated companies or assigns are eligible to participate in the Programme.
8. All Machine to Machine, telemetry, Internet of Things Me2U, Least Cost Routers (LCRs) community payphone transactions and dual call secondary numbers are excluded from the Programme.
9. In addition to the above, points will not be allocated to MyChoice 705, Community Pay Phones and SMS only price plans (including but not limited to Express Message).
10. Programme members are required to keep their accounts in an active state by performing frequent redemptions. Where an account becomes dormant after sixty (60) days of inactivity, a management fee of 150 YelloBucks will be levied monthly.
11. Programme members will be removed and all Yellobucks will be forfeited if they have not used the programme in 1 year/ 365 days.
12. Participation in the Programme and any rewards redeemed are subject to these terms and conditions. MTN reserves the right to amend these terms and conditions at any time during the Programme with reasonable notice being provided to the Members.
12.1. The Organiser will not be required to provide any reasons for any alteration or amendment of these terms and conditions, and no Member will have any claim whatsoever against the Organiser in this regard. 
13. Programme YelloBucks points earned by a Member will automatically be allocated by MTN from the date of profile activation on the Programme as follows:
13.1. (one) YelloBuck will be allocated for every R1 spent by the Member on the MTN network;
13.2. (one) YelloBuck will be allocated for every R1 (one rand) subscription paid on a post paid or top up package;
14. Promotional ad-hoc YelloBucks may be allocated from time to time in the sole and absolute discretion of MTN.
15. YelloBucks earned in terms of the Programme may only be redeemed for rewards within the Programme itself.
16. YelloBucks may be used for payment of non-YelloBucks bundles, where this functionality is activated. 
17. A Member will be identified with reference to that Member’s mobile number.
18. Any rewards redeemed pursuant to the Programme are not transferable and/or negotiable.
19. Rewards can only be redeemed in respect of the mobile number that the points were earned on. Where a Member has more than one mobile number, the points earned by that Member in respect of the different lines cannot be pooled into one Member’s account.
20. YelloBucks may be transferred from a Member’s account on the following terms and conditions:
19.1 The transfer can only take place from one Member’s account to another Member’s account; 
19.2  Only transfers of a minimum of 500 (five hundred) YelloBucks to a maximum of 10000 (ten) thousand loyalty points shall be permissible; and
19.3 Transferred YelloBucks expire within 7 (seven)  days of transfer.
21. Should a Member’s mobile number migrate between MTN price-plans or move between prepaid and post-paid the earned points will remain on that Member’s mobile number and no re-registration will be necessary.
22. In the event that a Member’s mobile number is ported off the MTN network and the same mobile number ports back to the MTN network, all previously earned loyalty points shall be forfeited and the Member will be required to re-register for the Programme.
23. When the Member activates their YelloBucks profile, the Member will automatically opt in to receive the campaign communication related to the Programme which is not considered to be direct marketing.
24.  Members may not opt-out of Account Balance and Service notifications and System notifications. 
25. The Member shall not be entitled to opt out of receiving direct marketing communication. In order to allow for programme personalisation, MTN and its Programme partners will share non-personal member data for the purpose of delivering services to you and for your participation in the program. Please refer to MTN’s Privacy notice on https://www.mtn.co.za/SiteCollectionDocuments/Privacy/Third%20Party%20Information%20Privacy%20Notice%20-%20Final%2030April2020.pdf. MTN is entitled to send up to two (2) notifications per month with personalised reward recommendations., 
26. All Members indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever (excluding gross negligence) in connection with their participation in any way whatsoever in the Programme.
27. The Member acknowledges and accepts that the allocation of YelloBucks shall take place in terms of MTN’s standard billing cycle. 
28. MTN hereby reserves the right to alter the Programme period, or to terminate the Programme at any time, with reasonable notice to you. No Member will have any claim whatsoever against MTN in this regard.
29. MTN hereby reserves the right to alter the nature or value of the rewards with reasonable notice to you, and no Member will have any claim whatsoever against MTN for any amendment.
30. Any amended terms and conditions published in any media, or on the MTN website form part of the terms and conditions of the Programme, to which terms Member agree to be bound.
31. Members of the programme may redeem their YellowBucks on the following exclusive bundle offers: 
 

32. 3rd Party Vouchers

33. Customers who choose to redeem their YelloBucks for Retail Vouchers from TLC, may contact  MTN for support with their vouchers. 

33.1. The MTN Call centre is available on 135 (free from your MTN number).

33.2. Members should provide the agent with as much detail about the voucher, as possible.

33.3. Resolution of Voucher queries may take up to 3 business days.

33.4. Only one voucher may be used per transaction at selected partners. 

34. All Airtime redeemed is valid for MTN-MTN calls only.

35. All Music Bundles are applicable for the Spotify and Deezer services only. 

36. Customers who abuse this the program will be suspended for a period of 12 months.

37. Upon expiry of the 12 months, MTN will in its sole discretion decide if they would like to reinstate the Customer to this program. In the event MTN reinstates the customer to this program and the customers continues to abuse the program. MTN will suspend the Customer’s use of the program permanently. 

38. Play and Win:

38.1. Every MTN consumer (including prepaid, hybrid and postpaid) will receive a minimum of 2 daily "Play and Win" free of charge which can be used by consumers to win a multitude of prizes.

38.2. Rewards and prizes being made available to consumers will be at the discretion of MTN.

38.3. Customer allocated prizes based on recharge tier

38.4. Customer allocated prizes for discounted bundle purchase

38.5. Customers can play via USSD and the MTN App

38.6. During gameplay, customers have the chance to win diverse rewards, including discounted telco bundles, customised according to their segmentation and tier. 

39. Who May Play?

39.1. Any MTN Prepaid and Postpaid customer who has access to the MTN App or MTN USSD 

39.2. MTN employees are eligible to play.