NOTICE IN TERMS OF SECTION 49 OF THE CONSUMER PROTECTION ACT NO 68 of 2008. 

THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 

A. The following Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks (Proprietary) Limited (“MTN”) will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts and MTN may also have claims and other rights against you. 

B. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

1.1 This is a terms and conditions govern the provision of Home Internet plans offered by MTN to the MTN Customer. By accepting the terms and conditions contained herein, the MTN Customer acknowledges and accepts this Agreement.

1.2 This Agreement becomes immediately effective and binding on both MTN and the Customer on the date of acceptance of the terms and conditions of this Agreement by the Customer.

1.3 The terms and conditions contained herein places responsibilities and obligations on both the Customer and MTN.

1.4 Please read these terms and conditions carefully. Participation in this promotion will constitute your agreement to comply with these terms and conditions. If you do not agree with these terms and conditions, please do not participate in this offer.

1.5 Please note that these terms and conditions are subject to your Subscriber Contract terms and conditions.

1.6 MTN shall be offering the Home Internet September Deals Promotion (the “Promotion”), under which the Starter, Pro, Premium, Ultra and Infinite Home Internet contract plans will be available at reduced monthly fees, inclusive of VAT, on either a 1-month, 12-month or 24-month contract, as reflected in Table 1.

1.8 Summary of the different product offerings on the Home Internet portfolio:

2.1 Qualifying Customer is any existing postpaid Customer or new Customer above the age of 18 years.

2.2 The Promotion shall be available to new activations, this means Customers that sign-up for a new line or an additional subscription as well as upgrades to The Promotion.

2.3 Customers must be within the fixed 4G or 5G coverage areas, which are defined and updated on MTN’s coverage map.

2.4 Your use of this Service will constitute your agreement with the Terms and Conditions.

2.5 MTN reserves the right to amend these terms and conditions on written notice to its Customers.

3.1
Qualifying Customers will have a choice of the following Promotional deals:

 Table 1

*Effective from 7 September 2026 and available for the duration of the Promotional Period, unless extended or terminated earlier by MTN on reasonable notice and in accordance with applicable law.

3.2. Customers who subscribe to a month-to-month/ 1-Month Home Internet plan may purchase an MTN-approved router upfront or select a SIM-only offering for use with an MTN-approved router.

3.3. The monthly subscription price is dependent on the selected term (1-Month, 12-months or 24-months), as reflected in Table 1. Customers subscribing on a VLC will be provided with a fixed Home router on a free-to-use basis, subject to the applicable terms and conditions.

3.4. The Promotion shall be available from 7 September 2026 until 8 November 2026 (the “Promotional Period”). MTN reserves the right to extend, amend or terminate the Promotion prior to the end of the Promotional Period, subject to reasonable notice to Customers and in accordance with applicable law.

3.5. The Home Internet price plans offer uncapped data with tiered download speeds and a Fair Use Policy (“FUP”) based on the price plan selected. The staggered FUP adjustments apply to all Consumer MTN Home Internet products
Sensitivity: MTN Internal
and promotions unless explicitly excluded. (Starter, Pro, Premium, Ultra, Infinite, on both 1-Month, and Variable Length Contract).

3.6. Once the Home Internet price plan reaches the defined data download limit as per the Fair Use Policy (FUP), the download speed will be limited to the corresponding rate-limited speed, which will remain effective until the next provisioning cycle. Rate-limited speeds will be specific as per the selected price plan.

3.6.1. Home Internet Starter price plan: The plan includes a monthly threshold of 100GB with up to 15Mbps connection speed. Once the threshold is reached, the connection speed will be reduced to up to 2Mbps for 20GB, followed by up to 1Mbps for 10GB and thereafter 512Kbps for the remainder of the month.

3.6.2. Home Internet Pro price plan: The plan includes a monthly threshold of 300GB with up to 30Mbps connection speed. Once the threshold is reached, the connection speed will be reduced to up to 2Mbps for 20GB, followed by up to 1Mbps for 10GB and thereafter 512Kbps for the remainder of the month.

3.6.3. Home Internet Premium price plan: The plan includes a monthly threshold of 500GB with up to 50Mbps connection speed. Once the threshold is reached, the connection speed will be reduced to up to 5Mbps for 50GB, followed by up to 2Mbps for 25GB and thereafter 2Mbps for the remainder of the month.

3.6.4. Home Internet Ultra price plan: The plan includes a monthly threshold of 800GB with up to 75Mbps connection speed. Once the threshold is reached, the connection speed will be reduced to up to 10Mbps for 50GB, followed by up to 5Mbps for 25GB and thereafter 2Mbps for the remainder of the month.

3.6.5. Home Internet Infinite price plan: The plan includes a monthly threshold of 1.5TB with best-effort maximum available speeds. Once the threshold is reached, the connection speed will be reduced to up to 10Mbps for 50GB, followed by up to 5Mbps for 25GB and thereafter 2Mbps for the remainder of the month.

3.7. Connectivity to either the 4G or the 5G network is dependent on the type of router device used, as well as the type of network coverage available at the Customer’s physical address provided during the coverage and capacity check, and the maximum download speed(s) associated with the plan will remain as contracted whether the Customer connects to either the 4G or the 5G network.

3.8. Access and connectivity to the network through the router is limited to the Customer’s physical address and geographic location (“geolocked”) provided during the coverage and capacity check. The geolocking of the router applies to all MTN Home Internet Price Plans listed herein:

3.8.1. Starter
3.8.2. Pro
3.8.3. Premium
3.8.4. Ultra
3.8.5. Infinite

3.9. The Promotion will be available on 1-month, 12-month and 24-month contract terms. Unless otherwise communicated by MTN, the promotional discount will apply for the relevant contract term and will fall away when that term ends, after which the plan will revert to the applicable standard Home Internet price plan.

3.10. Variable Length Contracts (“VLC”) are available on 1-month, 12-month and 24-month terms, subject to product availability, channel eligibility and the Customer meeting MTN’s applicable requirements.

3.11. Customers applying for a Variable Length Contract may be subject to credit vetting. By proceeding with the application, the customer consents to MTN processing their personal information and conducting creditworthiness assessments through registered credit bureaux where required, in accordance with applicable data protection laws and MTN's privacy requirements.

3.12. Payment on the VLC product shall be made in arrears.

3.13. Minimum network capacity is required to subscribe to the Home Internet price plans, and therefore a coverage and capacity check is required at Point of Sale (POS), based on the connection address provided by the Customer.

3.14. Customers subscribing to qualifying 12-month or 24-month Home Internet plans may receive an MTN router on a free-to-use basis, subject to coverage, capacity, product availability and these Terms and Conditions. Unless expressly stated otherwise by MTN, the free-to-use router does not apply to 1-month or month-to-month plans.

3.15. Customers subscribing to month-to-month plans may be required to purchase a router upfront or make use of their own MTN-approved router should they choose a sim-only subscription plan.

3.16. MTN retains ownership of the free-to-use router and the free-to-use router will remain locked to the MTN Network.

3.17. All Home Internet plans will only allow for a customer to connect if the provisioned SIM card is used within a free-to-use fixed home Router that has been issued by MTN to the Customer.

3.18. Customers who select a SIM-only plan must use a fixed router that appears on MTN’s approved router list.

3.19. Customers on Home Internet price plans will not be able to purchase bolt-on bundles or any of the standard Open Market Bundles as follows;

3.19.1. Minute Bundles;
3.19.2. SMS Bundles;
3.19.3. Data Bundles.

3.20. Data share will not be allowed on the Home Internet plans.

3.21. Dual calling will not be allowed on the Home Internet plans.

3.22. The SIM-only and free-to-use fixed routers (4G or 5G) included with the MTN Home Internet price plans will be locked to the MTN Home
Internet service. The service may be barred if the MTN Home Internet SIM is used in a router that has not been provided or approved by MTN.

3.23. The Home Internet price plans will not allow Out of Bundle (OOB) Usage for Data as the price plans offer uncapped data.

3.24. Voice usage shall be charged at the Out of Bundle rate of R2.15 per minute and shall be added to the customer’s account for payment.

3.25. The Fair Use Policy (FUP) data on the Home plans will not carry over from one billing/provisioning cycle to another. Any adjustments to the maximum download speed as determined by the Fair Use Policy will be reset on commencement of the next cycle.

3.26. The Home Internet plans will follow the below depletion order:

3.26.1.Free / Promotional if applicable

3.26.2. Inclusive Recurring Value – Uncapped (FUP)

3.26.3. Recharge Airtime (only used for VoLTE & VoNR)

3.27. Home Internet plans will fall back to the FLTE network in the event of 5G coverage and capacity not being available.

4.1 Customers on the Promotion can initiate a migration at any point during the period of the Promotion however, in the event that the Customer elects to migrate out of the Promotion, they will lose the promotional benefits associated with this particular Promotion.

4.2 Customers can initiate an upward or downward migration at any point during their period of their subscription. The pro rata subscription amount and one month’s full subscription of the new price plan subscription charges shall be added to the customer’s invoice and is payable in arrears.

4.3 The pro-rata payment refers to that portion of the subscription of the plan being migrated/ upgraded to.

4.4 Customers can migrate either up or down to the following price plans:

4.4.1 Home Internet Starter price plan

4.4.2 Home Internet Pro price plan

4.4.3 Home Internet Premium price plan

4.4.4 Home Internet Ultra price plan

4.4.5 Home Internet Infinite price plan

4.5 Existing MTN customers who are eligible to upgrade their subscriptions will be permitted to do so.

4.6 There is no carry over of inclusive and free promotional data when migrating to the Home Internet price plans.

4.7 All-inclusive data as well as free promotional data shall be forfeited should a Customer decide to upgrade out of the Promotion.

5.1 Billing treatment will depend on the product and channel selected by the customer. Customers subject to the upfront payment model must pay the first month's subscription fee prior to activation. Thereafter, the customer account will be billed in accordance with MTN's normal billing cycle and may include applicable pro-rata charges or billing adjustments.

5.2 New customers who subscribe to qualifying Variable Length Contract Home Internet offers through selected pilot stores or channels may be required to pay the first month's subscription fee upfront prior to activation.

5.3 Customers taking a 1-month or month-to-month Home Internet plan who do not have an MTN-approved compatible router will be required to purchase an MTN-approved router upfront, unless MTN expressly confirms that a free-to-use router applies to the selected offer.

5.4 The upfront router pricing applicable to 1-month and SIM-only Home Internet plans is set out in the table below. Prices are inclusive of VAT.

5.5 Customers on existing Home Internet contracts that include a free-to-use router, including 12-month and 24-month contracts, may not downgrade to a 1-month VLC or month-to-month Home Internet plan while retaining the free-to-use router provided under their existing contract.

5.6 Once paid, and on activation (RICA has also been completed), a full provisioning cycle is made available for the plan to the Customer for the pro-rata period, and a further full cycle for the month that follows.

5.7 Customers who receive a router on a free-to-use basis and fail to pay the monthly subscription for two consecutive months may be charged the applicable claw-back fee for the fixed home router, as set out in Table 2, without limiting any other rights available to MTN under the Subscriber Contract Terms and Conditions and applicable law.

5.8 Home Internet fixed router available on a free-to-use basis, provided the customer remains active on the Home Internet price plan. All new contract deals are subject to a once-off in-store SIM and connection fee of R150. Price plan subscription fees apply.

6.1 Customers are bound to the cancellation provisions contained in the MTN Subscriber Contract Terms and Conditions, which includes, but is not limited to, the liability of cancellation charges.

6.2 MTN retains ownership of the fixed free-to-use home routers provided when customers subscribe to the Home Internet plans, therefore, Customers initiating a cancellation are required to:

6.2.1 return the free-to-use fixed home router to an MTN Store, when initiating a cancellation.

6.2.2 return the router in good working condition, in the original packaging including the following contents:

6.2.2.1. Router power cable;

6.2.2.2. Router network cable;

6.2.2.3. Router user manual.

6.3. In the event that the Customer is not able to return the fixed home router to MTN, due to the device being lost, stolen or damaged, the following amounts will be charged to the Customer’s account or recovered through the Customer’s selected payment method:

Table 2

6.4. Should a customer decide to cancel a 12-month or 24-month contract before the end of the applicable fixed term, MTN may charge a reasonable early cancellation fee in accordance with the MTN Subscriber Contract Terms and Conditions, the Consumer Protection Act and any other applicable law. The Customer will remain liable for all amounts due up to the effective cancellation date.

6.5. Where a Customer purchases a router upfront for a 1-month or month-to-month Home Internet plan, ownership of the router shall pass to the Customer on payment and activation. The router will not be required to be returned to MTN upon cancellation, but the Customer must provide MTN with the required cancellation notice in accordance with the applicable Subscriber Contract Terms and Conditions and applicable law.

7.1. To the extent permitted by law, MTN will not be responsible for a service being interrupted and/or failing. In no event will MTN be liable to the Customer for any damages including loss of unutilized data usage on expiry thereof.

7.2. MTN may use refurbished fixed home routers as part of the free-to-use device that is issued with the MTN Home Internet plans.

7.3. Subject to the provisions of the Consumer Protection Act, you indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with your use of this Service, network failure, or interruptions.

7.4. MTN routers are covered by a 12 (twelve) months carry-in warranty regardless of the length of contract that the customer takes. If within the 12-months period there is a fault within a router, such router shall be brought to the nearest MTN store for further inspection and repairs, where necessary.

7.5. The above warranty will only be honoured by MTN provided that the router and all components originally supplied are returned to MTN to facilitate inspection and, where applicable, repair. 

7.6. The warranty does not include surge, physical damage, lightning or liquid damage.

7.7. Customers who have purchased routers upfront are covered by a 12-month carry-in warranty. If a fault occurs within the 12-month warranty period, the Customer must take the router to the nearest MTN store for inspection and, where applicable, repair.

8.1. MTN reserves the right to terminate Customer’s services immediately where MTN suspects abuse on the MTN network or services, fraud, criminal activity.  

8.2. MTN reserves the right to revise tariffs and to vary these Terms and Conditions at any time. Such changes will be posted on the MTN website and will be deemed to have been accepted by the customer if the services are utilized.  

8.3. MTN reserve the right to take measures to protect its network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and MTN further reserves its rights to deny, modify (including slowing speeds for excessive usage) or terminate its services, with or without notice, to customer. 

9.1 To the extent permitted by law, MTN is not responsible for a service being interrupted and/or failing or for any interruption in the network services.

9.2 You will be able to access services only when you are in the Republic of South Africa in an area covered by the MTN network in the Republic of South Africa.

9.3 You will be solely responsible for all products and services accessed through the service. Accordingly, MTN takes no responsibility for any loss or damage caused by your access through the service. In the event of theft or loss of your device and/or SIM card, such items must be replaced at your own cost, you are obliged to report such loss or theft to the South African Police Services immediately, and to request MTN to suspend the services offered in these terms and conditions agreement.

9.4 Disputes arising out of this service will be dealt with by MTN in terms of these Terms and Conditions, without limiting the Customer’s right to use MTN’s complaints channels or any applicable regulatory or consumer protection processes.

9.5 MTN shall be entitled to prohibit or terminate any Customer’s participation in the service if such Customer does not meet the criteria detailed herein and/or if the Customer is involved in any fraudulent activity or suspected fraudulent activity.

9.6 Customers may contact the MTN Customer Care Centre for further information. Dial 083 135.

Customer hereby indemnifies MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with customer’s use of the services, network failure, or interruptions.