Please note that as of 1 February 2026, these Terms and Conditions have been amended and the provisions of clause 1.8, 2.3, 2.4 and 2.5 have been amended.  

A. The following Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks (Proprietary) Limited, Registration Number 1993/001436/07 (“MTN”) will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies MTN and place various risks, liabilities, obligations and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts and MTN may also have claims and other rights against you.

B. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

C. Please read these terms and conditions carefully. Participation in this Offer will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Offer.

D. Please note that these Terms and Conditions are subject to your Subscriber Contract Terms and Conditions.

1.1 The My MTN Mega Flex plans offer MTN post-paid customers a range of variable-length contracts with airtime.

1.2 My MTN Mega Flex plan is available to new MTN post-paid customers and those renewing or migrating to the new price plan.

1.3 The My MTN Mega Flex plan will be available from 01 October 2021 (“the effective date”) - until discontinued by MTN on notice to you.  

1.4 Notwithstanding the offer period, MTN may, in its sole and absolute discretion, amend the duration of the Offer Period to a shorter or longer period, or withdraw the plans in its entirety, with notice to you. Visit www.mtn.co.za regularly for notices, updates and/or changes to services.

1.5 MTN reserves the right to adjust subscription prices

1.6 Effective from 01 February 2025, MTN will adjust its subscription prices for the MyMTN Mega Flex price plans. The subscription adjustment will be effective on the customer's billing cycle.

1.7 We will give you at least 20 (twenty) business days’ notice of any changes to post-paid services. You have the right to cancel should you not agree with the changes.  

1.8 Please visit www.mtn.co.za regularly for notices, updates and/or changes to Services. 

2.1 My MTN Mega Flex plans are made up of a range of 3 packages.

2.2 The airtime can be used to make calls, access data, make international calls and purchase bundles.

2.3 My MTN Mega Flex plan offers are available as follows:

2.4 All the new price plans shall have a Rand Value bundle that is implemented as a VAT inclusive value, which will be depleted by all usage types, except roaming and premium rated services.

The new subscription prices from 01 February 2025 on the following for MyMTN Mega Flex Plans:

2.5 Once inclusive airtime value has been depleted, the subscriber may either recharge with MTN Pay-As-You-Go airtime or deplete from their Spend Limit. This Out-Of-Bundle usage will be billed at per second rates for voice and per MB of data with the existing applicable minimum billable data session charge R0.02, with an Out-Of-Bundle rate of R1.55 per minute of local voice usage and R0.29 per MB for data. Purchased bundles will have 2 times carry over in line with ICASA Regulations.

2.6 Subscribers shall be able to perform airtime recharges, add-on bundles, service purchases, and balance retrieval through the existing self-help channels (USSD, MTN App) at any time. Inclusive value and additionally purchased Airtime can be used to purchase any of the general above the line (ATL) open market post-paid and prepaid recharge bundles/offers currently available.  

2.7 The add-on bundles and services may be subscribed to as recurring add-on bundles and services or purchased ad-hoc.

2.8 Existing local SMS, MMS and Video calling rates will apply, with the same rates applied for peak, off-peak, on-net and off-net.

2.9 No new consumer customer connections will be allowed on the My MTNChoice Flexi.

2.10 The monthly subscription price for the My MTN Mega Flex plans which include handsets and additional promotional items, will be dependent on the linked promotional offers. 

3.1 Subscribers on these My MTN Mega Flex Plans will forfeit any remaining value upon cancellation.

3.2 In the event that a My MTN Mega Flex Price plan is cancelled before the subscription period ends, the standard rules, relating to cancellation charges, as detailed in the MTN subscriber contract terms and conditions, shall apply. 

4.1 Data, local voice, SMS, MMS and Video Calling will deplete from the inclusive value.  

4.2 International calling will also deplete from the inclusive value at applicable rates.

4.3 The subscriber will receive SMS notifications when the usage depletion for inclusive value reaches 50%, 80% and 100%, and upon reaching the predefined spend alert value (default value of R10) which represents the remaining value before the spend limit is reached. No out-of-bundle usage will be allowed where a subscriber has not set a spend limit above Zero.

4.4 International Voice, SMS and Data roaming usage and premium rated calls will not deplete from the inclusive value it will only deplete from recharge airtime or Spend Limit.

4.5 Any services that incur a separate charge, such as itemised billing, call line identity (CLI), and migration charges will not deplete the subscriber’s inclusive value.

4.6 Recharges with the earliest expiry will deplete first, followed by the inclusive value and then the subscriber usage limit (SUL) if set above zero. 

5.1 Any monthly allocated unused inclusive value will not carry over and will be forfeited once the new allocation is provisioned.

5.2 Purchased recurring voice and data bundles can carry over 2 times the bundle value carryover.

5.3 Airtime bought for R15 or less will expire after 20 days, airtime between R15 and R25 will expire after 30 days, and airtime of R25 or more will not expire provided there is activity on the SIM within 120 consecutive days.

5.4 Promo (Free) bundle values do not carry over, and any remaining value at the end of the provisioned period will expire at the next bill cycle .

5.5 Customers must be notified before the expiry of their bundles, and if another bundle of the same type is purchased before expiry, the remaining bundle value will be added to the newly purchased bundle and the validity extended to the new bundle expiry.

6.1 You will receive SMS notifications on 50% (fifty percent) ,80% (eighty percent) and 100% (one hundred percent) depletion of your data bundle, voice bundle or SMS bundle. 

6.2 You may opt-out of receiving usage notifications. Usage notifications do not apply to free promotional and unlimited data. 

7.1 Subscribers who want to migrate to this price plan will need to check eligibility through the existing MTN channels, which will be subject to credit vetting and other existing processes.

7.2 Subscribers who are eligible to migrate to this price plan shall retain any accumulated/accrued inclusive or Add-On bundle Rand value, minutes, SMS’s or Data, where a similar wallet exists in the plan migrated to. The carry-over and expiry rules for that wallet will apply.

7.3 Subscribers are allowed to migrate within contract or outside of contract (month-to-month).

8.1 MTN reserves the right to terminate your services immediately where we suspect abuse on the MTN network or services, fraud, criminal activity or when your use of the service places an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

9.1 MTN is not responsible for a service being interrupted and/or failing for any reason. 

9.2 Subject to the provisions of the Consumer Protection Act, you indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with your use of this Service, network failure, or interruptions.