IMPORTANT NOTICE
These Terms and Conditions consists of a Part 1 (Promotion Details) and a Part 2 (Standard Terms and Conditions, (together the “Terms”). In the event of any conflict, the Standard Terms and Conditions shall prevail, except to the extent that applicable law requires the Promotion Details to apply.
By participating in this Promotion, all participants agree that they have read and understood the Terms and further agree to be bound by the Terms.
Promotion Name | MTN TikTok Open Time Promotion ("Promotion") |
Promoter | Mobile Telephone Networks Proprietary Limited (Registration No. 1993/005461/07) ("MTN") |
Promotion Description | The Promotion rewards eligible MTN prepaid or postpaid customers who are active on the MTN App with a free TikTok Open Time benefit each week. Eligible customers may redeem and use the benefit for 1 (one) hour during the designated Open Time period on Sundays between 00:00 and 12:00, subject to a Fair Usage Policy of 1.5GB. |
Promotion Start Date | 17 September 2026 |
Promotion End Date | The Promotion will run for approximately 3 (three) months from the Promotion Start Date, unless extended, amended, suspended or terminated by MTN. |
Eligibility Criteria |
Enterprise Business Unit “EBU” customers, customers who are not on an eligible price plan and customers who do not have an active MTN App profile are not eligible to participate. |
Qualifying Criteria | Participants must fulfil the following criteria to qualify for the Promotion:
redeem the gift through the MTN App under "MyGifts" for 1 (one) hour during the designated Open Time period between 00:00 and 12:00 on Sundays, subject to a Fair Usage Policy of 1.5GB. Participation is automatic upon fulfilment of the qualifying criteria. |
Participation Mechanics | Participation in the Promotion will occur as follows:
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Promotion Benefit | Participants who meet the qualifying criteria will be entitled to receive the following: A free TikTok Open Time benefit which provides up to 1 (one) hour of TikTok usage during the eligible Open Time period on Sundays between 00:00 and 12:00, subject to a Fair Usage Policy of 1.5GB. |
Benefit Allocation Method | Benefits are allocated based on successful completion of the qualifying criteria and are not subject to any random draw, chance or luck-based selection. Customers may only receive and redeem 1 (one) TikTok Open Time Gift per week. Benefits are allocated to eligible customers through the MTN App Gift Wallet and are not subject to any random draw, chance or luck-based selection. |
Benefit Limitations | The benefit must be used in a single continuous TikTok session once activated and is not cumulative. Once a customer exits the TikTok session, any remaining balance will be forfeited and will not be available for later use. Any unused portion of the benefit will expire at 12:00 on Sunday and will not roll over. Once the 1.5GB Fair Usage Policy limit has been reached, the promotional benefit will end, even if the 1 (one) hour period has not yet expired. Any additional TikTok usage after the benefit expires, the session ends or the Fair Usage Policy threshold is reached will be charged against the customer's available promotional balances, data bundles or airtime, as applicable. |
Fulfilment Method | The Promotion benefit will be fulfilled through the MTN App Gift Wallet. Customers must redeem the allocated TikTok Open Time Gift in the MTN App under "MyGifts". The benefit will activate when TikTok usage is detected during the Open Time window. |
Fulfilment Timeline | Gift allocation may occur daily. Customers must redeem their allocated gift , for 1 (one) hour during the designated Open Time period between 00:00 and 12:00 on Sundays, subject to a Fair Usage Policy of 1.5GB. Any unredeemed gift will automatically expire and be forfeited. |
Other Terms | Only TikTok traffic identified by MTN systems will qualify for the TikTok Open Time benefit. If the TikTok application is open or running in the background on a customer's device during the Open Time window, the benefit may be activated and usage may be recorded, even if the customer is not actively using the application. Any usage generated while TikTok is running in the foreground or background will count towards the allocated 1 (one) hour TikTok Open Time session and the 1.5GB Fair Usage Policy limit. Customers are responsible for managing applications running on their devices during the Open Time period. The TikTok Open Time Gift is non-transferable and may not be sold, exchanged, shared or assigned to another customer or MSISDN. MTN reserves the right to revoke the benefit where abuse, fraud, manipulation or misuse is detected or suspected. |
PART 2: STANDARD TERMS AND CONDITIONS
1.1. Promotion is a trade and/or marketing promotion conducted by MTN.
1.2. This Promotion does not constitute a promotional competition as contemplated in section 36 of the Consumer Protection Act, 68 of 2008 (“CPA”), as participation does not involve any element of chance and benefits are allocated solely based on objective qualifying criteria.
2.1. Participation in the Promotion will only be valid if it occurs during the Promotion Period specified in Part 1.
2.2. Any participation that occurs outside of the Promotion Period will not qualify for the Promotion, and no benefits will be awarded in respect thereof.
3.1. Only participants who meet the eligibility and qualifying criteria set out in Part 1 may participate in the Promotion.
3.2. MTN reserves the right to disqualify any participant who does not comply with these Terms or who does not meet the applicable criteria.
3.3. The following persons are excluded from participating in the Promotion:
3.3.1. employees, directors, members, partners, agents, consultants or contractors of MTN;
3.3.2. immediate family members, spouses or life partners of such persons; and
3.3.3. any person involved in the administration, management or auditing of the Promotion.
4.1. Participants must strictly comply with the qualifying criteria set out in Part 1 to qualify for the Promotion.
4.2. Failure to meet all of the qualifying criteria will result in the participant having no entitlement to receive the Promotion benefit.
4.3. Promotion benefits will only be allocated once MTN has verified that the participant has successfully met all applicable qualifying criteria.
5.1. The Promotion benefits are as described in Part 1 of these Terms.
5.2. Promotion benefits are not transferable, exchangeable, or redeemable for cash.
5.3. MTN reserves the right, where reasonably necessary, to substitute any Promotion benefit with an alternative benefit of similar commercial value.
6.1. MTN reserves the right to verify participant eligibility, compliance with the qualifying criteria, and the accuracy of any information provided by participants.
6.2. MTN may withhold the allocation or fulfilment of any Promotion benefit until such verification has been completed to its satisfaction
7.1. MTN may disqualify any participant who provides false or misleading information; attempts to manipulate the Promotion; breaches these Terms.
8.1. Personal information collected through the Promotion will be processed in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and MTN’s Privacy Policy available at: Privacy Policy - Help & Support - MTN South Africa.
8.2. Personal information will be used for purposes of administering the Promotion and fulfilling any legal or regulatory obligations.
8.3. Where Participants choose to receive marketing or promotional communications from MTN or any official Promotion partner, such communications will be subject to Participants’ consent. Participants may opt out of receiving such communications at any time via the relevant communication channel.
9.1. To the fullest extent permitted by law, MTN and its partners will not be responsible for any loss, damage, injury or death that may occur as a result of taking part in the Promotion or from the use or enjoyment of any Promotion benefit, unless such liability cannot be excluded by law.
9.2. MTN will not be responsible for any technical failures, system malfunctions, interruptions, or errors that may affect participation in the Promotion or the fulfilment of any Promotion benefit.
9.3. If circumstances beyond MTN’s reasonable control make it impossible to fulfil the Promotion benefit, MTN will not be liable for such failure, but will use reasonable efforts to provide a suitable alternative where practicable.
9.4. Nothing in these Terms is intended to limit or restrict any rights that participants may have under applicable law, including the CPA, or to exclude any liability that may not lawfully be excluded.
10.1. MTN reserves the right to amend, suspend or terminate the Promotion, or to amend these Terms, where reasonably necessary, including for reasons of operational, legal or commercial necessity.
10.2. Any such changes will be communicated through appropriate channels, including MTN’s official platforms where applicable.
10.3. The Promotion is also subject to and must be read in conjunction with, MTN’s existing terms and conditions applicable to its website and mobile site, available at: Terms and Conditions - Help & Support - MTN South Africa
10.4. These Terms and the Promotion will be governed by and construed in accordance with the laws of the Republic of South Africa.