MTN Pulse Price Plan Terms and Conditions. Please note that as of 07 May 2026, these terms and conditions have been amended.

A. The following Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations, and legal responsibilities which Mobile Telephone Networks (Proprietary) Limited (“MTN”) will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies against MTN and place various risks, liabilities, obligations, and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts and MTN may also have claims and other rights against you.

B. To the extent that the Terms and Conditions or any goods or services    provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

C. Please read these Terms and Conditions carefully. Your use of this offering will constitute your agreement to comply with these Terms and Conditions.

SECTION 49 CONSUMER PROTECTION ACT NO 68 of 2008 NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE:
Clauses: 1, 2.2, 3, 5.1, 5.3, 5.11, 6.1, 7.2, 8.4, 8.5, 9.1, 10.2, 17, 19 and 20.

1.1. MTN Pulse is a price plan exclusively designed for under 25-year-olds.

1.2. The MTN Pulse Price Plan is available from 6 June 2019, until advised by MTN (the “Duration”).

1.3. Notwithstanding the Duration, MTN may, in its sole and absolute discretion, amend the Duration, or withdraw the MTN Pulse Price Plan in its entirety, with reasonable notice to you. Visit www.mtn.com regularly for notices, updates and/or changes to services.

1.4. For purposes of these Terms, “reasonable notice” means notice provided via MTN’s official communication channels at least 7 (seven) days in advance, unless a shorter period is required for legal, operational or regulatory reasons.

2.1. To join MTN Pulse, you need to register using *411# USSD string, or MTN Pulse landing Page (https://www.mtn.co.za/pulse/) or the MTN App in order to be able to buy MTN Pulse bundles or benefit from promotional offers and/or activities.

2.2. You will be migrated to the MTN Pulse price plan upon a successful registration on *411#, on the MTN Pulse portal (https://www.mtn.co.za/pulse/) or MTN App.

2.3. A valid SA Identity Document (ID) Number, First name and Surname as it appears on your ID is required in order to register on the *411# USSD string, on the MTN Pulse portal (https://www.mtn.co.za/pulse/) or MTN App.

2.3.1. By providing your personal information, you consent to collection, and storage of your data in accordance with provisions of the Protection of Personal Information Act (POPIA). 

2.3.2. In addition, you consent to the sharing of your information with third parties for the purposes outlined in our privacy policy.

2.4. By accepting these Terms and Conditions you confirm that you are above 18 years old or under 18 with parental consent.

2.5. When registering on MTN Pulse a customer can link their ID number to 3 cell phone numbers.

2.6. If your SA ID is wrongfully used to register for MTN Pulse, you as the rightful owner will have to visit any MTN store where the ID will be deregistered. You will then be able to register on *411#, MTN website or MTN App with your ID and cellphone number.

2.7. The MTN Pulse price plan provides under 25-year old MTN PayAsYouGo customers using this price plan with a flat out of bundle voice rate of 1.15c, Out of bundle Data rate of 0.32c, and SMS at 0.40c (VAT included).

2.8. The old MTN Pulse price plan has been renamed to MTN Yello and will no longer to available for new customers to migrate into, effective 28 May 2019.

2.9. The MTN Pulse Price Plan is currently not available to MTN TopUp and MTN Contract customers.

3.1. Voice call rates per second billing (Off-net and On-net: R1.15c).

3.2. OOB Data rate per MB: R0.32

3.3. Video Call Rate (MTN to MTN/Vodacom/Cell C/Telkom): R3.00.

3.4. Messaging (SMS) Rates: R0.40c.

3.5. SMSs are charged at per unit rates and are calculated in units of 160 (one hundred and sixty) characters.

3.6. Local MMS: R0.90c.

3.7. International MMS: R2.50.

3.8. Customers may view their airtime balance by dialing *136#.

4.1. The MTN Pulse bundle offers comprise integrated voice and data bundles, data only bundles and Social Pass bundles.

4.2. These bundles are available from 10 December 2020 until such a time MTN decides to discontinue them.

4.3. The integrated voice and data bundles include anytime data, night express data and MTN-to-MTN minutes.

4.4. The data only bundles include anytime data and night express data, valid until 23:59 depending on the bundle validity purchased.

4.5. The Social Pass bundles are multi-URL bundles and allow access to Facebook, Twitter, Instagram, WhatsApp, YouTube and Tik Tok.

4.6. The bundles are available for purchase on *411#, the MTN Pulse portal (MTN Pulse Youth Portal) as well as the MTN App.

MTN Pulse Data Only bundle 

MTN Pulse Social Pass bundles 

4.7. All above rates include VAT.

4.8. The MTN Pulse Price Plan rates above do not apply to premium rated calls, premium rated SMSs, premium rated MMSs or to international calls.

4.9. The validity of the bundles:

4.9.1. The daily bundle is valid until 23:59 on day of purchase.

4.9.2. The 24 hours bundle valid for 24 hours from time of purchase

4.9.3. The Weekly bundle is valid for 7 days from day of purchase; and

4.9.4. The Monthly bundle is valid for 30 days from day of purchase.

5.1. MTN Pulse Refer a Friend allows existing MTN Pulse customers to refer MTN prepaid customers under the age of 25 to join the MTN Pulse price plan.

5.2. To qualify for the MTN Pulse price plan, customers must be under the age of 25.

5.3. Customers who are not registered onto MTN Pulse cannot refer others to join MTN Pulse.

5.4. Each referral request is valid for 14 days. If the referred customer does not join MTN Pulse within this period, the referral will expire.

5.5. Both the referrer and the referee will receive a 1GB Social Pass once the referred customer successfully joins MTN Pulse. The referee must be new on MTN Pulse.

5.6. The awarded 1GB Social Pass will be placed on the referrers and referees “MYMTNGifts” wallet. 

5.7. Customers must claim their 1GB Social Pass gift in the “MYMTNGifts” wallet via the MTN App. 

5.8. Customers have 24 hours to claim the 1GB Social Pass once it appears in their “MYMTNGifts” wallet.

5.9. Customers can only have one unclaimed 1GB Social Pass in their “MYMTNGifts” wallet at any given time.

5.10. Customers cannot have more than one active 1GB Social Pass from the Refer a Friend campaign at any given time.

5.11. The 1GB Social Pass is valid for 24 hours and provides access to Facebook, Instagram, X (formerly Twitter), YouTube, TikTok, and WhatsApp.

5.12. If the referrer and referee use the same device during the referral and registration process, the referral will be accepted, but the referrer and the referee will not qualify for the 1GB Social Pass reward.

5.13. Customers who were on MTN Pulse at the time of the Refer a Friend launch but later migrated out of the price plan can still be referred back. However, in such cases, neither the referrer nor the referee will receive the 1GB Social Pass.

5.14. Customers may send multiple referral requests; however, each referrer is eligible to receive only one 1GB Social Pass per day.

5.15. The Refer a Friend feature is available via the MTN App.

6.1. The MTN Pulse Student data bundle includes Anytime data and Night Express data.

6.2. The MTN Pulse Student data bundle promotion is available from 10 December 2020 until MTN decides to remove them from the MTN Pulse price plan.

6.3. The MTN Pulse Student data Bundle is only available for purchase by customers on the MTN Pulse price plan.

6.4. The MTN pulse Student data bundle is available for purchase on *411#, the MTN Pulse portal (https://www.mtn.co.za/Pages/PulseSignup.aspx) as well as the MTN App.

7.1. MTN Pulse Thursdays is a platform to offer freebies, rewards, and competition prizes to MTN Pulse customers who stay on the price plan and buy any of the MTN Pulse bundles.

7.2. The freebies, rewards and competition prizes vary from data bundles, free gaming, video and music subscription trials, devices, accessories and so forth.

7.3. To qualify, customers must be on MTN Pulse and buying any of the MTN Pulse bundles.
 

8.1. MTN Xtratime service is now extended to MTN Pulse as of 16 March 2021.

8.2. MTN Pulse customers can now access the Xtratime service on the MTN Pulse *411# menu.

8.3. All existing Xtratime Business rule will still be applied in terms of qualifying criteria. See full MTN Xtratime terms and conditions: T&C apply.

8.4. Only Daily and Weekly- MTN Pulse bundles (Combo and data only) as well as daily and weekly MTN Pulse Social Pass bundles will be offered through Xtratime service.

8.5. MTN Pulse customers will be able to opt in to access MTN Pulse products through Xtratime service using the following channels:

8.5.1. *411#: Opt in by selecting the Xtratime option on the Pulse menu; and

8.5.2. *151#: Select MTN Pulse and get redirected to *411# for MTN Pulse registration journey.

8.6. If a customer is not opted in to Xtratime service, they will be redirected to the opt-in process using the same channels mentioned above.

8.7. Customers will be able to view Xtratime balance enquiry on the Xtratime landing screen.

8.8. Any free allocation on successful purchase of the MTN Pulse bundle, will also apply when a purchase is made through Xtratime e.g. Free Pulse to Pulse minutes allocation for selected MTN Pulse combo bundles.

8.9. Migrations - The customer will not forfeit any remaining balance of any of the MTN Pulse bundles purchase through Xtratime.

8.10. Migrations- Once the customer migrates out or deregisters from the MTN Pulse, they will no longer have access to MTN Pulse menu on Xtratime nor will they have to access *411# unless they migrate back.

10.1. Customers may load SMS bundles, MTN Internet bundles and MTN PAYG bundles to the MTN Pulse Price Plan. Existing terms and conditions relating to these bundles shall apply and may be found on https://www.mtn.co.za/.

11.1. Customers may migrate into the MTN Pulse Price Plan by dialling *411# or *136*4# or by calling 135 and following the voice prompts.

11.2. Customers may also migrate into the MTN Pulse Price Plan by joining on the MTN App as well as the MTN Pulse Youth Portal.

11.3. Migrations to the MTN Pulse Price Plan will take effect immediately.

11.4. Customers shall only be entitled to one migration per day and any unused airtime balances shall be carried over to the MTN Pulse Price Plan. Any other migrations on the same day shall be blocked.

11.5. Customers who migrate from an MTN PayAsYouGo price plan to the MTN Pulse Price Plan shall forfeit all benefits associated with the price plan they migrate from, Customers migrating from the MTN Yello price plan (previously known as MTN Pulse), MTN Call Per Second price plan or the MTN Muziq price plan to the MTN Pulse Price Plan shall not be able to migrate back to the MTN Call Per Second price plan or the MTN Muziq price plan, as these price plans are legacy.

12.1. When a Customer moves from the MTN Pulse Price Plan to the MTN Base, MTN Connect, MTN Pay Per Second price plan, the MTN Zone Per Second price plan, the MTN 1c Per Second price plan or the MTN Talk Free price plan, the Customer will NOT be able retain (that is, keep) all unused price plan specific voice and data bundle credits.

12.2. Customers shall be entitled to one free migration per day. Any other migrations on the same day shall be blocked.
 

13.1. Customers who move from the MTN Pulse Price Plan to MTN TopUp/MTN Contract/My MTNChoice shall be subject to the MTN Number4Life rules. See https://www.mtn.co.za/ for further terms and conditions and information.

13.2. When a Customer moves from the MTN Pulse Price Plan to MTN TopUp/MTN Contract/My MTNChoice, the Customer will forfeit (that is, lose) any and all airtime and benefits not used before the Customer moves, but can keep their MTN cellphone number if the Customer complies with the MTN Number4Life rules.
 

14.1. When a customer has reached the age of 25 and above they will be automatically migrated from MTN Pulse to other PayAsYouGo Price Plans. Before, being migrated customers will receive a notification 7-days prior to being migrated.

14.2. Upon being migrated out of the MTN Pulse Price Plan, to another PayAsYouGo Price Plan the Customer will NOT be able retain (that is, keep) all unused MTN Pulse price plan specific voice and data bundle credits.
 

15.1. Customers registered on the MTN 1-4-1 Loyalty Points programme will be able to earn loyalty points for further out-of-bundle usage in accordance with existing loyalty rules. That is, 1 (one) point for every R1.00 (one Rand) spent.

16.1. MTN reserves the right to change the period within which customers are required to connect the SIM card to the MTN network from time to time, at MTN’s sole discretion. MTN Access4Life rules and MTN Number4Life rules apply to all MTN services. See https://www.mtn.co.za/.

17.1. When you use this SIM card, you agree that you:

17.1.1. will not use nor allow the MTN network services to be used for any improper or unlawful purpose, nor in any way that may cause injury or damage to persons or property or an impairment or interruption to MTN’s network services;

17.1.2. will only use mobile devices approved by ICASA, the Regulatory Authority, together with the SIM card on the MTN network, and will comply with all relevant legislation and regulations, as well as all lawful directives given by MTN relating to the use of mobile devices, MTN network services and/or SIM cards;

17.1.3. will accept that no right, title or interest in the software in the SIM card or the cellphone number issued to you, vests in you; however, MTN does acknowledge that Mobile Number Portability allows you to retain the use of your cellphone number if you decide to port;

17.1.4. will not yourself and will not allow any other person to reverse engineer, decompile, modify or tamper with the software contained in, or relating to, any SIM card or mobile device.\

17.2. SIM Swap

17.2.1. The SIM swap service allows you to keep your old preferred MTN cellphone number, subject to certain conditions. After you have registered your details in compliance with RICA, you will be able to initiate the SIM swap process by following the steps explained in this booklet on your MTN cellphone. A SIM swap from the new cellphone number to your old MTN cellphone number will be allowed if you are RICA compliant, if the old MTN cellphone number is active and still available on the MTN network, has not been recycled and is not in use by another customer, according to MTN’s systems. A SIM swap will only be allowed for one cellphone number at any given time. If the new cellphone number has been active/used to make calls for more than 24 (twenty-four) hours, a SIM swap cannot be performed. The old cellphone number must be deactivated/cut off from the network before the new cellphone number can be activated. Customers will be able to keep their airtime balance from their old SIM card/cellphone number, their MTN PayAsYouGo option and any credits or subscriptions they had once a SIM swap is performed.

17.2.2. Customers performing a SIM swap shall retain any unused airtime, credits and benefits when conducting a SIM swap.

18.1 This gives the Customer the ability to move to another mobile network and still retain their cellphone number. A Caller Line Identity (“CLI”) validation will need to be done to ensure that the number being ported is in the Customer’s possession. Customers will lose any unused airtime, Internet bundle credits, and voicemail messages when they port. MNP regulations and Terms and Conditions apply. See https://www.mtn.co.za/ for further information.

19.1. All value-added services depend on the discretion of MTN and MTN may withdraw them at any time with notice to you. Visit https://www.mtn.co.za/ regularly for notices, updates and/or changes to services.

20.1. MTN reserves the right, at any time, to change these Terms and Conditions and any rules relating to its products and services, and to modify its products and services at its discretion.

20.2. MTN reserves the right at any time to modify, suspend or discontinue the services with notice, without liability to you or any third party. MTN will under no circumstance be liable to you for any error, delay, failure or non-availability of the service, and you indemnify MTN against any damage or loss you may sustain as a result of possession and/or use of the SIM card, MTN network services, or any error, delay, failure or non-availability of the service. Visit https://www.mtn.co.za/ regularly for notice, updates and/or changes to services.

20.3. MTN reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion.

20.4. See https://www.mtn.co.za/ for product and services rules and updated Terms and Conditions from time to time. Any changes to rules and/or Terms and Conditions are effective from the date that they are published on the website or elsewhere in any media.

21.1. If you wish to go out of the Republic of South Africa and not use your SIM card for a certain period, then you may extend the MTN Access4Life period by paying R20.00 (twenty Rand) and add an additional 90 (ninety) days to the period/life span of the SIM card. Once the initial 90 (ninety) days have elapsed, the additional 90 (ninety) days will be added, keeping your cellphone number connected to the MTN network.

21.2. Call 135 to “activate” the service and load sufficient airtime into your wallet (that means the airtime will be allocated to your cellphone number) to cover the period. The service will continuously deduct R20.00 (twenty Rand) from your wallet for every 90 (ninety) days that elapse while the service is active.

21.3. You will need to cancel the service upon your return to the Republic of South Africa; if failing to do so, the service will continue to deduct R20.00 (twenty Rand) every 90 (ninety) days until it is cancelled.

21.4. If you do not have enough airtime in your wallet to enable the MTN Access4Life Extender, the service will be automatically cancelled.

22.1. Subject to the provisions of the Consumer Protection Act, to the extent allowed by any other applicable law and also subject to clauses 21.2 and 21.3 below, MTN will not be liable to you or to any other person for any loss or damage suffered (whether it is direct or indirect).

22.2. If MTN does not supply or deliver any device or SIM card/s on the required date or time; or

22.3. If the MTN network services are interrupted, suspended, or cancelled, for whatever reason; or

22.4. If MTN does not suspend the provision of the MTN network services to you after you have specifically requested MTN to do so; or

22.5. If the loss or damage was caused by any negligent act or failure to act by MTN, its employees or agents; or

22.6. As a result of the use of any device supplied to you by MTN relating to this service.

22.7. Clause 21.1 does not limit or exclude any warranties or obligations which are implied into this service by the Consumer Protection Act (to the extent applicable) or which MTN gives under the Consumer Protection Act (to the extent applicable), to the extent that the law does not allow them to be limited or excluded.

22.8. Clause 21.1 does not limit or exempt MTN from liability for any loss directly or indirectly attributable to the gross negligence of MTN or any person acting for or controlled by MTN to the extent that the law does not allow this. Clause 21.1 also does not limit or exclude the liability of MTN for death or personal injury caused to you through an act or omission of MTN subject to section 61(1) of the Consumer Protection Act, to the extent that the law does not allow this. Clause 21.1 also does not require you to assume risk or liability for these kinds of losses to the extent that the law does not allow this.

23.1. For any customer queries, customers may dial 136 from their MTN SIM card.

23.2. MTN is not responsible for any calls and/or services being cut off due to your airtime or Internet bundle credit having expired for any reason. MTN will, however, endeavour to contact you to advise you that your airtime minutes are depleted, prior to it running out.

23.3. MTN does not warrant or guarantee that it will notify you at that time or at all, and you agree that MTN is not liable for any loss you or any other person may suffer, allegedly as a result of MTN not contacting you at that time or at all.

23.4. MTN is not responsible for a call being interrupted and/or failing for any reason or for any interruption in the network services.

23.5. You will be able to make and receive calls only when you are in the Republic of South Africa in an area covered by the MTN network in the Republic of South Africa. You will also be able to make or receive calls while you are outside the Republic of South Africa, subject to MTN’s roaming terms and conditions. The tariffs and guide on how to manage calls while roaming (outside of the Republic of South Africa) can be found on https://www.mtn.co.za/.

23.6. You will be solely responsible for all products and services used by you. Accordingly, MTN takes no responsibility for any loss or damage, or any MTN airtime associated with the SIM card/cellphone number. In the event of theft or loss of your cellphone, airtime and/or SIM card, such items must be replaced at your own cost, and you are obliged to report such loss or theft to the South African Police Services immediately.