Mandatory Risk Disclosures (Section 49 of the Consumer Protection Act)

A. These terms and conditions (“Terms and Conditions”) may include provisions that allocate certain risks and liabilities to you. They may also limit or exclude the liabilities, obligations, and legal responsibilities that Mobile Telephone Networks Proprietary Limited (“MTN”) would otherwise have towards you or any other person.

B. These Terms and Conditions may also limit or exclude the rights and remedies you may have against MTN, and may impose various risks, liabilities, obligations, and legal responsibilities on you.

C. As a result of these Terms and Conditions, you may be required to pay additional costs or amounts, and MTN may have certain claims, rights, or remedies against you.

D. To the extent that these Terms and Conditions, or any goods or services provided under them (each or collectively, “Services”), are subject to the Consumer Protection Act (“CPA”), no provision herein is intended to contravene the CPA. All provisions must therefore be interpreted, qualified, or adjusted as necessary to ensure compliance with the applicable provisions of the CPA.

E. Please read these Terms and Conditions carefully. Your use of the Services constitutes your acceptance of and agreement to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use the Services.

F. Certain clauses in these Terms and Conditions are highlighted in bold for emphasis and to draw your attention to them.

1.1 The MTN Prepaid Social Bundles are a suite of bundles consisting of URL-specific bundles that will allow customers access to social media, namely: WhatsApp, Facebook, Twitter, YouTube and Instagram. These bundles have inclusive data value that will be depleted only when the specific social network platform is accessed using the MTN network.

1.2 Instagram Bundles give access to Instagram and Facebook social platforms.

1.3 The Prepaid Social Bundles is available from 24 April 2018 until such time as MTN in its sole and absolute discretion elects to discontinue the service.

1.4 The Prepaid Social Bundles can be purchased through various existing channels such as USSD, MTN App, Online, Retail, Bank, Informal, MoMo and MTN store.

1.5 The Prepaid Social Bundles are available with the following validity periods:

1.5.1 Daily: Valid until 23:59 on the day of purchase and provisioning.

1.5.2 Weekly: Customer will be provisioned with a Weekly Social Bundle valid for seven (7) days from the date of provisioning.

1.5.3 Monthly: Customer will be provisioned with a Monthly Personalized Social Bundle valid for thirty (30) days from the date of provisioning.

1.6 MTN will introduce a product offering known as “WhatsApp Voice+”, which will be implemented as follows:  

1.6.1 With effect from 19 March 2026, a selected WhatsApp Voice+ bundles, available for purchase via the USSD string *136*2#, will allow customers to send and receive WhatsApp text messages and make WhatsApp voice and video calls;

1.6.2 WhatsApp Voice+ bundle will be implemented in the Western Cape, Limpopo, Mpumalanga and Gauteng JHB.

1.6.3 The WhatsApp Voice+ bundle will be available for once-off purchase only;

1.6.4 Roll-over will not be allowed for WhatsApp Voice+ bundle; and 

1.6.5 WhatsApp Voice+ bundle will remain in available for period as determined by MTN, and MTN may extend, change or discontinue WhatsApp Voice+ bundle on reasonable notice to customers, where required by applicable law. 

1.7 The Customer is permitted to load more than one Prepaid Social Bundle concurrently.

1.8 The validity period of a once-off and recurring bundle can be extended by the purchase of another Prepaid Social Bundle of the same type. The existing bundle will be subject to the new bundle’s validity period.

1.9 The Prepaid Social Bundles are not shareable through the Data Share service.

1.10 The recurring bundles are reloaded on an ongoing basis, on a particular recurrence date, provided the customer has sufficient airtime to support the bundle recurrence.

2.1 The Prepaid Social Bundle value will be depleted only when a customer accesses a specific social network platform on the MTN network.

2.2 The Prepaid Social Bundle will deplete first if a customer is accessing a specific social network and has an active Internet Bundle as well as a Prepaid Social Bundle.

2.3 Where more than one Prepaid Social Bundle has been loaded, the Social Bundle with the earliest expiry date will deplete first.

2.4 The applicable out of bundle data tariff will apply when the customer does not have an active Internet/Social bundle, but with a positive airtime balance, provided they have opted-in to Out of Bundle data billing.

2.5 Roaming data usage will not deplete from the Prepaid Social Bundles.

2.6 Customers will receive depletion notices at intervals of 50%, 80% and 100% of usage.

3.1 Customers who migrate between MTN Prepaid price plans will retain any unused value remaining on the MTN Social Bundle.

3.2 Customers who have deactivated their MTN cellphone number off the MTN network will forfeit or lose any remaining MTN Social Bundle value. MTN will not reinstate the remaining MTN Social Bundle value should the Customer reactivate their MTN cellphone number on the MTN network.
 

MTN reserves the right, in its sole and absolute discretion, to terminate or suspend the customers from using this product or the network services where MTN suspects abuse of its network, the service, any of its services, fraud, criminal activity or where the customer’s use of the service is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

5.1 MTN reserves the right to modify, suspend, or discontinue services, including subscription charges and fees, with reasonable notice to you.

5.2 View our Terms and Conditions page for changes and updates:
https://www.mtn.co.za/home/terms-and-conditions 
 

MTN may suspend or terminate your services if we suspect that our services are being abused, or if we believe there is fraud, criminal or unlawful activity, improper use, a breach of our Terms and Conditions, or spam. We may also take such action if your use of the service places unreasonable strain on the MTN network in a way that could negatively affect other customers’ experience.

MTN respects your privacy. View our Customer Information Privacy Notice here:
https://onlinecms.mtn.co.za/sites/default/files/customer-information-privacy-notice-2025.pdf
 

For customer support you can contact us on the following channels:
Free from your MTN SIM Card 135
From Other Networks 
083 135
Report Fraud 
083 135 4357
MTN Chat on WhatsApp: 083 123 0011