1.1. The new MTN Month To Month Plans will be available within the following Price Plan Family’s:
1.1.1. MTN Mega Plans;
1.1.2. MTN Sky;
1.1.3. My MTNChoice Data;
1.1.4. MTN Made For Home; and
1.1.5. My MTNChoice Flexi.
1.2 Both device and sim only MTN Month to Month, will be available on all marketed plans with upfront payment and billing to ensure that customers are able to enjoy the benefits of MTN’s contract range (“the Offer/Offering”).
2.1 The Offer will be available from 01 September 2020 until such time as MTN in its sole and absolute discretion elects to discontinue the Offer (the “Offer Period”).
2.2 Notwithstanding the Offer Period, MTN may, in its sole and absolute discretion, amend the duration of the Offer Period to a shorter or longer period, or withdraw the Offer in its entirety, with notice to you. Visit www.mtn.co.za regularly for notices, updates and/or changes to services.
3.1 The Offer is available to the following :
3.1.1 New MTN customers;
3.1.2 Existing MTN customers who sign-up for an additional line;
3.1.3 Existing MTN customers who are eligible for an Upgrade; and
3.1.4 Existing MTN customers who are eligible for Migration.
4.1 The new MTN Month to Month plans are as follows:
4.2 The MTN Month To Month Plans will have inclusive value(s) based on the Price Plan and Price plan Family they are from.
4.3 The Month-to-Month plans will be available in MTN Stores, Tele sales and Online.
4.4 The new Month To Month Plans will be available on a 1 (one) month length contract only basis.
4.5 The new Month To Month Plans monthly subscription charge needs to be paid in advance before provisioning of associated inclusive value(s).
4.6 When a new Month To Month Plan is activated in store the customer will receive an instance invoice for upfront payment via cash, debit card, or credit card which includes prorated provision for current month and 1st full month provision in advance before price plan is activated and the relevant inclusive value(s) is provisioned.
4.7 When a new Month To Month Plan is activated in Tele sales / Online the customer will receive an instance invoice for upfront payment via debit card, or credit card which includes prorated provision for the current month and the 1st full month provision in advance before price plan is activated and the relevant inclusive value(s) is provisioned.
4.8 MTN Month To Month Plan customers will be able to pay their upfront monthly billing payment via cash, debit card, credit card, bank deposit, EFT or debit order.
4.9 MTN Month To Month Plan customers must pay their month subscription charges in advance, prior to their bill run date (from month 2) to ensure that the next month’s inclusive value is provisioned.
4.10 If MTN Month To Month Plan customers have not paid their next month’s monthly subscription in advance, prior to their bill run date (from month 2) they will not be provisioned with the next month’s inclusive value. The payment will be credited to their account and count towards their following bill run date.
4.11 If MTN Month To Month customers don’t pay their month recurring subscription they will not be barred, but they will have to do a billable action on their MSISDN /Account via Airtime Recharge and or Bundle Recharge to remain active on the MTN Post paid Base. Number For Life business rules will apply to these customers.
4.12 MTN Month To Month Plan customers who choose to pay cash will only be validated for:
4.12.1 Customer Identity; and
4.12.2 Customer Fraud Flag.
4.13 MTN Month To Month Plan customers who choose to pay via debit order will only be validated for:
4.13.1 Customer Identity.
4.13.2 Customer Fraud Flag; and
4.13.3 Customer Bank Account.
4.14 MTN Month To Month Plan customers will be able to switch between payment options at any time (debit order or cash).
4.15 Depending on the MTN Month To Month price plan taken by the customers, it will inherit the standard business rules of the respective Price Plan Family.
4.16 The MTN Month To Month customers will also need to check the specific Price Plan Family standard Terms and Conditions on www.mtn.co.za.
4.17 Normal once-off and recurring bundle ranges (voice, data, and sms) will still be available for purchase (if compatible with the customers price plan) via the self-help channels - i.e.
(MTNApp, 135) at standard prices.135
4.18 Inclusive values will deplete at the standard In Bundle default price plan rates. These In Bundle Rates can be found in the customer’s specific Price Plan Terms and Conditions www.mtn.co.za.
4.19 The qualifying Month To Month customer might not receive the full inclusive value on activation, this will be prorated. For example, if a customer signs up or upgrades on the 15th of the month, the contract inclusive value will be prorated according to time of the month taken out. The customer will receive their full inclusive value on their next provision (bill run).
4.20 The contract inclusive unused value will carry over for 2 months, thereafter it will be forfeited.
4.21 The unused recurring bundles (Minutes, Data, SMS) value purchased from self-service channels will carry over for 2 months, thereafter it will be forfeited.
4.22 Once-off bundles (Minutes, Data, SMS) Purchased through self-service channels expiry will be dependent on bundles standard expiry rules.
4.23 MTN Month To Month customers will be able to have a maximum of X10 Month to Month price plans / Month to Month billing profiles on their account.
4.24 MTN Month To Month customers will be able to have both a Month to Month billing profile as well as a Variable Length Contract (VLC) billing profile on their account.
4.25 MTN Month To Month customers will also get the following two Value Added Services (VAS) monthly, at no charge (FREE) while they are on the price plan:
4.25.1 Call Line Identity; and
4.25.2 Itemised Billing.
4.26 MTN Month To Month customers will not be able to load either Value Added Services (VAS) and both-on bundles (once-off or recurring) unless they have recharges with airtime as the Month To Month price plans don’t have a Usage Limit / Spend Limit.
4.27 MTN Month To Month customer will be reminded to pay their recurring monthly subscription by SMS or email (depending on their preferred default channel of communication they chose when onboarding) and on their monthly bill.
4.28 MTN Month To Month customers will have a new month to month billing profile created. The new month to month billing profile will have its own bill run date, different to the current standard Variable Length Contract (VL C) billing profile bill run dates.
5.1 The Month To Month plans will not be available to existing Variable Length Contract (VL C) customers, they will only be able to upgrade to Month To Month price plans due to the new billing profile that needs to be created for Month to Month price plans.
5.2 MTN Month To Month Customer will be able to migrate to other Month To Month plans once a month (upwards or downwards), on their bill run date, with the exception of Month to Month MTN Made For Home price plans. They will have to upgrade to the Month to Month MTN Made For Home price plans due to the network coverage (FLTE) validation that is required.
5.3 There will be no penalty charges for Month To Month customers, they will only be charged upfront for the new plan’s monthly subscription charge they are migrating to.
6.1 MTN Month To Month Customer can upgrade their price plan to a Variable Length Contract (VLC) price plan at any time with no penalties. A new Variable Length Contract billing profile will be created for them. Any unused value will be carried over if compatible with their new Variable Length Contract (VLC) price plan.
6.2 MTN may impose a Credit Limit on the above Qualifying Customer when the Qualifying Customer applies for one of the variable length contract terms that is, 6 (six), 12 (twelve), 18 (eighteen), 24 (twenty-four) or 36 (thirty-six). MTN will in its sole and absolute discretion determine the Credit Limit. Customers can set their own limits on their accounts and the maximum of the Customer Limit will be the Credit Limit set by MTN. The Customer Usage Limit can be set via the self-help channels - i.e. (MyMTNApp, IVR on 135).
6.3 Existing MTN Customers will be able upgrade to the MTN Month To Month plans if they are eligible for an early upgrade (settled their outstanding device charges in full for the remaining month of their existing contract term) or are Out of Contract. A new Month To Month billing profile will be created for them.
7.1 The depletion order of value shall be as follows:
7.1.1 Promotional value;
7.1.2 Loyalty bundles;
7.1.3 Once-off bundles (Data, Voice, SMS or Combo);
7.1.4 Recurring Inclusive Value and Recurring Bundles (Data, Voice, SMS or Combo);
7.2 The bundle with the earliest expiry date will always deplete first.
MTN reserves the right, in its sole and absolute discretion, to terminate or suspend the customers use of the Data Share service, or the network services where MTN suspects abuse of its network, the Data Share service, any of its services, fraud, criminal activity or where the customer’s use of the service is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.