Please note that as of 01 February 2026, these Terms and Conditions have been amended 1.4, 2.1, and 2.2 have been amended.

A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks (Proprietary) Limited (“MTN”) will have towards Customers and other persons.

B. These Terms and Conditions also limit and exclude Customers rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on the Customer.
 
C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against the Customer.

D. Please pay careful attention to terms and conditions highlighted in bold text.

E. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.

F. You must read these Terms and Conditions. Your participation will constitute as an agreement to comply with these Terms and Conditions.

G. Please pay special attention to all the clauses, especially the ones marked in bold. 

1.1. MTN introduces Mobile Internet Mobile Internet Data Suite which will be available for purchasing on 01 April 2023.

1.2. These Terms and Conditions must be read together with your Subscriber Agreement and / or Prepaid Terms and Conditions. 

1.3. The Product Offering (“the Service”) will be available from 01 April 2023 (“the effective date”) until discontinued by MTN with notice to you. 

1.4. Effective from 01 February 2026, MTN will adjust its subscription prices for the Mobile Internet Priceplans. The subscription adjustment will be effective on the customer’s billing cycle.

1.5. Your use of this Service will constitute your agreement with the Terms and Conditions.

1.6. MTN reserves the right to amend these terms and conditions on notice to you. 

1.7. We will give you at least 20 (twenty) business days’ notice of any changes to post-paid services and 7(seven) business days’ notice for prepaid services. You have the right to cancel should you not agree with the changes. 

1.8. Please visit www.mtn.co.za regularly for notices, updates and/or changes to Services.

1.9. This Service is available on any local network within South Africa. Should you travel outside of South Africa standard International Roaming Rates and Terms and Conditions will apply. If you dial an international operator International Calling Rates and Terms and Conditions will apply. 

1.10. The new Mobile Internet Suite (the Offer) – Priceplans and exclusive Need Specific Bolt-On Bundles.

1.11. The Mobile Internet Priceplans (Data Priceplan) will only be available to Consumer customers.

1.12. The Mobile Internet Priceplans (Data Priceplan) will be provisioned with inclusive Anytime recurring data.

1.13. The Mobile Internet Priceplans (Data Priceplan) inclusive Anytime recurring data can only be used in South Africa.

1.14. The Mobile Internet Priceplans (Data Priceplan) / SIM is not locked to a specific device or device type.

1.15. The Mobile Internet Priceplans (Data Priceplan) will be enabled for Data, SMS and Voice.

1.16. The Mobile Internet Priceplans (Data Priceplan) will be available on ‘pay in arears’ Variable Length Contracts (1, 24 and 36 months). Credit Vetting applies.

1.17. The Mobile Internet Priceplans (Data Priceplan) ‘pay in arears’ Variable Length Contracts (1, 24 and 36 months) will be able to set an Account Limit / Usage Limit based on their credit vetting profile.

1.18. The Mobile Internet Priceplans (Data Priceplan) ‘pay in advance’ Month-to-Month Contracts (1 month).

1.19. The Mobile Internet Priceplans (Data Priceplan) will be able to purchase compatible data bundles using their Usage Limit (if one has been set) and or Recharge Airtime via MTN Sales Channels.

1.20. The Mobile Internet Priceplans (Data Priceplan) will not be able to purchase Minute and SMS bundles (non-compatible bundles).

1.21. The Mobile Internet Priceplans (Data Priceplan) will be able to do Out of Bundle Usage (OOB) for Data, SMS and Voice.

1.22. The Mobile Internet Priceplans (Data Priceplan) will be available to New, Add Line and Upgrade customers.

1.23. The Mobile Internet Priceplans (Data Priceplan) inclusive value can be used for International Roaming and International Calling. Customers will be charged the applicable Out of Bundle (OOB) Rates from their Usage Limit (if one has been set) and or Recharge Airtime.

1.24. Mobile Internet Priceplans (Data Priceplan) will be defaulted to the mymtn APN. 

1.25. The Mobile Internet Need Specific Bolt-On Data Bundles (Anytime, Social, Stream, Game) will be exclusively for purchasing to customers subscribing to Mobile Internet price plan only.

1.26. The Mobile Internet Need Specific Bolt-On Social Data Bundles will be depleted by WhatsApp, Facebook, Twitter, YouTube, TikTok, Instagram and Ayoba.

1.27. The Mobile Internet Need Specific Bolt-On Stream Data Bundles will be depleted by Showmax, DSTV Now, VIU, Apple TV, Amazon Prime, Netflix, Disney+ and Pluto TV.

1.28. The Mobile Internet Need Specific Bolt-On Game Data Bundles will be depleted by PlayStation, EA Sport, Game Loft and Steam.

1.29. The Mobile Internet Need Specific Bolt-On Anytime Data Bundles will be depleted by any data type / usage.

1.30. The Mobile Internet Need Specific Bolt-On Data Bundles (Anytime, Social, Stream, Game) will be available as Once-Off and Recurring Bundles.

1.31. The Mobile Internet Priceplans (Data Priceplan) will allow Dual Call, Dual SIM and eSIM.

1.32. The Mobile Internet Priceplans (Data Priceplan) and Bolt-On Bundles inclusive value can be depleted by Dual Call, Dual SIM and eSIM.

2.1MTN Mobile Internet Priceplans

*VAT Inclusive
 
 

2.2 MTN Mobile Internet Out of Bundle Rates
 

*VAT Inclusive

2.3 MTN Mobile Internet Monthly Recharge Exclusive Bundles

*VAT Inclusive

3.1. Default setting for Data is set to opt out on activation, no out-of-bundle usage allowed.

3.2. Default setting for Voice and SMS is set to opt-in on activation, out-of-bundle usage is allowed.

3.3. You have the option to opt-in or opt out of out-of-bundle usage (out-of-bundle rates) at any point via MTN Channels. Dial #135*6# or check your MTN App settings.

3.4. If you are opted-in you will be charge the applicable out-of-bundle rate (Data, Voice, SMS) when your inclusive priceplan value and or bundle has been depleted. 

3.5. If you are opted out you will not be charged the applicable out-of-bundle rate (Data, Voice, SMS) when your inclusive priceplan value and or bundle has been depleted.
 

4.1. Your bundles will deplete in the following order:

4.1.1. Your FREE / Promotional value will deplete first.  

4.1.2. Your purchased ad-hoc once off value will deplete next.

4.1.3. Your purchased inclusive recurring value or ad-hoc recurring value bundles will deplete thereafter.

4.1.4. Your Airtime recharges are next, if loaded.

4.1.5. And finally, your contract usage limits, if one has been set.

4.2. Note that the shortest validity will always depleting first.

4.3. The MTN Mobile Internet packaged value will not deplete international roaming usage.

4.4. You will be able to deplete the inclusive value the Republic of South Africa. Outside of South Africa standard international roaming rates will apply. 

4.5. International roaming, international calling, premium rated services and event-based billing will not deplete from your inclusive value or bundles. Standard rates for these services will apply. 

5.1. Post-paid inclusive data value will carry over to the following month to the maximum of 2 months. Any unused value more than 2 months the value will be forfeited.

5.2. Prepaid data bundles will carry over into the next month if you purchase a new bundle before the current bundle expires. For example, if you have a 30-day 1GB data bundle but you have only used 500 mb by the 29th day, you will be able to carry over the 500mb for another 30 days if you load a new monthly bundle before the 30th expiry of the bundle. 

5.3. The recurring value will be provisioned from the second month subject to clause 5.1. The recurring value will be provisioned on a specific recurrence date. The recurring bundles value will carry over into the following month and is subject to a 2 month carry over. 

6.1. MTN Data Share is a value-added service which allows you to share your anytime data wallet with other MTN customers (Postpaid and Prepaid). 

6.2. The MTN Data Share service can be activated at any MTN Branded Retail Store, or using the self-service channels such as MyMTN App, and USSD (*136*5#).

6.3. You can add up to five (5) MTN numbers to your Data Share service.

6.4. Data Share applies to your inclusive Anytime purchased once-off and/or recurring monthly anytime data bundles, excluding free / promotional value and URL based value. All other purchased once-off and/or recurring data bundles with a validity of the following: hourly, daily, weekly, 2 weekly and long-term will not be permitted to Data Share. 

6.5. Data Share linked numbers will deplete the relevant data wallets concurrently.

6.6. You can de-link any linked number or deactivate the Data Share service at any time through our self-service channels i.e., USSD (*136*5#) and MyMTN App. 

7.1. You will receive SMS notifications on 50% (fifty percent) ,80% (eighty percent) and 100% (one hundred percent) depletion of your data inclusive value (priceplan and bundle). 

7.2. You may opt-out of receiving usage notifications. Usage notifications do not apply to free promotional and unlimited data. 
 

8.1. Customers will carry over all purchased value (priceplan and bundle) when doing a migration to a compatible priceplan:

8.1.1. Mobile Variable Length priceplan to another Mobile Variable Length priceplan.

8.1.2. Mobile Month-to-Month priceplan  to another Mobile Month-to-Month priceplan.

8.2. Customers will forfeit their inclusive value (priceplan and bundle) when performing a subtype migration (Postpaid to Prepaid).
 

9.1. Customers will carry over all purchased value (priceplan and bundle) when doing an upgrade to a compatible priceplan:

9.1.1. Mobile priceplan to another Mobile priceplan.

9.1.2. Mobile Month-to-Month priceplans to another Mobile Month-to-Month priceplan.

9.2. Customers will forfeit all purchased value (priceplan and bundle) when doing a upgrade to a non-compatible priceplan:

9.2.1. Mobile priceplan to a Fixed priceplan (FLTE and 5G).
 

10.1. You may port your mobile number to any other licensed network in South Africa.

10.2. To port your post-paid number please go in store to apply. 

10.3. When you port your post-paid number, you may have to pay early termination penalties in terms of your Subscriber Agreement. 

10.4.    If you port, all-inclusive, and other value will be forfeited. 

11.1. MTN reserves the right to terminate your services immediately where we suspect abuse on the MTN network or services, fraud, criminal activity or when your use of the service places an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.
 

12.1. MTN is not responsible for a service being interrupted and/or failing for any reason.

12.2. Subject to the provisions of the Consumer Protection Act, you indemnify MTN and their directors, officers, employees, and agents, against all claims for any loss or damages, whether direct, indirect, consequential, or otherwise, arising from any cause whatsoever in connection with your use of this Service, network failure, or interruptions.