MTN Me2U Terms and Conditions

NOTE:

A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks Proprietary Limited, Registration Number 1993/001436/07 (“MTN”) will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies MTN and place various risks, liabilities, obligations and legal responsibilities on you. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against Customers.

B. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

C. Please read these terms and conditions carefully. Participation in this Promotion will constitute Customers agreement to comply with these Terms and Conditions. If Customers do not agree with these Terms and Conditions, please do not participate in this Promotion.

D. Please note that these Terms and Conditions are subject to your Subscriber Contract Terms and Conditions.

SECTION 49 CONSUMER PROTECTION ACT NO 68 of 2008 NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 2, 3, 4, 5, 6, 7 and 8.

1 Introduction

1.1 As an MTN Contract, Anytime TopUp, Off Peak TopUp or PayAsYouGo customer, you can transfer airtime, to any MTN PayAsYouGo, Anytime TopUp or Off Peak TopUp MTN customer. MTN Anytime TopUp, Off Peak TopUp and PayAsYouGo customers can also transfer SMS and Internet bundles to any MTN PayAsYouGo, Anytime TopUp or Off Peak TopUp MTN customer.

MTN Contract customers are required to register for Me2U transfers. MTN Anytime TopUp, Off Peak and PayAsYouGo customers are automatically registered for Me2U transfers.

How to transfer airtime, SMS and /or Internet Bundles

• Dial *136*3#

from your MTN cellphone and follow the prompts;

Alternatively, dial *136*6328* (recipient’s cellphone number)*(rand amount)# to do an instant transfer.

How much does it cost?

Me2U transfers are free, only the amount you transfer will be charged.

MTN PayAsYouGo Customer

• You can transfer airtime, SMS Bundles and Internet Bundles from your MTN PayAsYouGo remaining balance to any other MTN PayAsYouGo, Anytime TopUp or Off Peak TopUp customer.
• The value of the transfer will be deducted from your MTN PayAsYouGo available airtime amount, e.g. if you have a R20 airtime balance remaining and you transfer 15 SMS Bundle worth R5, an amount of R5 will be depleted from your remaining airtime balance, and your new airtime balance will be R15.

If there are funds available in your airtime expiry wallet then the transfer will be deducted from your expiry wallet, thereby allowing you to transfer more.

You will receive a SMS, once the transfer has been completed, to advise you of the details of the transaction and your remaining airtime balances.

Any amount from R2.00 and above (in increments of R1.00) can be transferred.

You can only transfer up to R1,000.00 per day and R10, 000.00 per month.

You can only receive airtime up to R200 per day and R1,000 per month. These limits exclude SMS and Data bundles.

SMS and Internet bundle transfers

This service is only applicable to Prepaid and Hybrid customers;

When a customer transfers an internet or SMS bundle, the airtime value will be depleted from their prepaid wallet. Example, if you want to transfer a 10MB internet bundle, your airtime wallet will be depleted with the value of the bundle i.e. R10.00 and the recipient will receive the bundle i.e. 10MB.

Only once-off SMS and Internet bundles are available for customers to transfer. Customers cannot transfer recurring bundles.

Internet and SMS bundles can only be transferred to TopUp and PayAsYouGo customers.

MTN Hybrid Customer (AnyTime TopUp and OffPeak TopUp)

You can transfer airtime, SMS Bundles and Internet Bundles from your MTN AnyTime TopUp or OffPeak TopUp account to any other MTN PayAsYouGo, MyChoice TopUp, Anytime TopUp or Off Peak TopUp customer.

You can only transfer airtime that you have loaded on your TopUp account. The value you transfer will never deplete your recurring value (e.g. If you are on an AnyTime 100 TopUp package, you will not be able to transfer the R100.00 airtime or 25 SMSs you receive every month). Ensure that you TopUp with airtime before doing a transfer.

Note that this service is only available to AnyTime and OffPeak TopUp subscribers.

Loyalty points

Transfers of loyalty points will be governed by the loyalty program terms and conditions, click for more information www.mtn.co.za/my_profile/Pages/Loyalty.aspx

Loyalty points which have been redeemed for airtime, SMS or Internet bundles cannot be transferred.

MTN Contract Customer

You can purchase airtime for any MTN PayAsYouGo, Anytime TopUp or Off Peak TopUp customer from your contract account.

You will need to contact your Service Provider to register for the service to access Me2U.

You will be able to choose one of 6 (six) airtime options as listed below:

You will receive a SMS once the transfer has been completed to advise you of the details of the transaction and the amount of your Me2U limit still available.

The value you transfer will never deplete any of your bundles (minutes, SMS or value) or recurring value and will be charged over and above your subscription.

In addition, there is a daily transfer limit of R1,000.00 (one thousand rand) per day.

Link Beneficiaries

USSD: The *136*3# menu will record and display the last 5 (five) previously transferred numbers.

IVR: You can link up to 5 (five) MTN numbers as beneficiaries by dialling 136 and following the voice prompts. Once you have linked beneficiaries to your cellphone number, you only need to select the beneficiary cellphone number.

The beneficiary functionality is not available when transferring using the *136*6328# instant transfer option.

Requesting airtime

MTN PayAsYouGo, Anytime TopUp and Off Peak TopUp customers are allowed to send 1 (one) free airtime request per day to an airtime sponsor. Dial *136*6328*(your sponsor’s MTN cellphone number) # to request airtime.

General Rules of Me2U transfer

• As from the 20th of November 2019, all new customers on the network will we allowed 1 Me2U transfer within the first 30 days of their lifecycle on the network, thereafter it will be blocked for the next 30 days.
• Thereafter, a customers will only be able to perform a Me2U after 31 days or on their second month.

No airtime transfer reversals can be made, or airtime credits passed if you enter the incorrect amount or cellphone number that you are transferring to.

Roaming

The Me2U service is not available to MTN Roaming customers who want to send or receive Me2U transfers.

Exclusions

MTN Packages which cannot perform Me2U Transfers include:

• Xpress Message
• SMS Only
• MyChoice TopUp,
• ProData
• Extended Data Packages

General

In so far as it is necessary, required by law or beyond the reasonable control of Mobile Telephone Networks (Proprietary) Limited (“MTN”), MTN reserves the right, at any time, to change these terms and conditions and any rules, including but not limited to pricing, relating to its products and services and to modify its products and services at its discretion.

MTN reserves the right at any time to modify, suspend or discontinue the services with notice, without liability to you or any third party. MTN will under no circumstance be liable to you for any error, delay, failure or non-availability of the service, and you indemnify MTN against any damage or loss you may sustain as a result of your use of MTN network services, or any error, delay, failure or non-availability of the service. Visit www.mtn.co.za regularly for notice, updates and/or changes to services.

All customers indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with their participation in any way whatsoever in the service.

MTN reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion.

See www.mtn.co.za for product and services rules and updated terms and conditions from time to time. Any changes to rules and/or terms and conditions are effective from the date that they are published on the abovementioned website or elsewhere in any media.

The decision of MTN in respect of disputes arising out of this service will be dealt with by MTN in terms of these terms and conditions. The decision of MTN in this regard will be final.

Any amended terms and conditions published in any media, or on the MTN website www.mtn.co.za will form part of the terms and conditions of the Service, to which terms the subscriber agrees to be bound.