Please note that as of 01 February 2025 these terms and conditions have been amended and the provisions of clauses 2.4, 3.1.2, and 4.1.16 has been amended.

NOTE:

A. The following Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks (Proprietary) Limited, Registration Number 1993/001436/07 (“MTN”) will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies MTN and place various risks, liabilities, obligations and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts and MTN may also have claims and other rights against you.

B. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

C. Please read these terms and conditions carefully. Participation in this Offer will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Offer.

D. Please note that these Terms and Conditions are subject to your Subscriber Contract Terms and Conditions.

SECTION 49 CONSUMER PROTECTION ACT NO 68 of 2008 NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 2, 3, 4, 5, 6, 7, 8, 9, 10 and 11

1. The MTN Made For Me Plans

1.1. The newly revamped MTN Made For Me Plans includes the following: Voice (MTN-to-all networks minutes), Data (Anytime and Night Express) & SMS. The plans provide customers with a five price plan options in order to simplify the decision-making process at point of purchasing (“the Offer/Offering”).

2. Offer Period

2.1. The Offer will be available from 1 June 2019 until such time as MTN in its sole and absolute discretion elects to discontinue the Offer (the “Offer Period”).

2.2. Notwithstanding the Offer Period, MTN may, in its sole and absolute discretion, amend the duration of the Offer Period to a shorter or longer period, or withdraw the Offer in its entirety, with notice to you. Visit www.mtn.co.za regularly for notices, updates and/or changes to services.

2.3. Effective from 1st May 2022, MTN will adjust its subscription prices for MTN Made For Me price plans. The subscription adjustment will be effective on the customers billing cycle.

2.4. Effective from 01 February 2025, MTN will adjust its subscription prices for MTN Made For Me price plans. The subscription adjustment will be effective on the customers billing cycle.

3. Qualifying Customer

3.1. The Offering is available to the following:

3.1.1. New MTN Made for Me customers; existing MTN customers who are eligible for an upgrade (that is, from month 21 of the customer’s contract) and perform an upgrade to the MTN Made For Me Plans; and

3.1.2. existing MTN customers migrating into the MTN Made For Me Plans.

3.1.3.    It is to be noted that no new customers will be onboarded on this Made for Me Offering after 8 December 2022.

3.1.4.    These terms and conditions apply to existing customers that are on the current Made for Me Offering.

3.1.5.    Existing customers will not be forced to migrate from this Made for Me Offering or other plans.

3.1.6.    

Table 1: adjusted pricing on the MTN Made For Me plans

Table 2: new MTN Made For Me Booster Recurring Bundles

4. Terms and Conditions

4.1. Further to the MTN Qualifying Customer Contract Terms and Conditions, the following specific terms and conditions will apply to the Offer:

4.1.1. The MTN Made For Me Plans will have inclusive Data (Anytime and Night Express), Voice minutes (MTN to all network minutes) and SMS included.

4.1.2. The new MTN Made For Me Plans will be available on a variable length contract, that is, 6 (six), 12 (twelve), 18 (eighteen),24 (twenty-four) or 36 (thirty-six) month contracts basis.

4.1.3. The new MTN Made For Me Plans shall NOT be available on a Month-to-Month contract.

4.1.4. MTN may impose a Credit Limit on the Qualifying Customer when the Qualifying Customer applies for one of the MTN Made for Me Plans. MTN will in its sole and absolute discretion determine the Credit Limit. Customers can set their own limits on their accounts and the maximum of the Customer Limit will be the Credit Limit set by MTN. The Customer Usage Limit can be set via the self-help channels - i.e. (MyMTNApp, IVR on 135).

4.1.5. Qualifying Customers subscribing to the new MTN Made For Me Plans shall be provided with the Customer usage limit functionality to purchase existing once-off and recurring add-on voice, data and SMS bundles via the self-help channels i.e. (MyMTNApp, USSD, IVR).

4.1.6. The MTN Made For Me Booster Recurring Bundles (Table 2) could be included as part of the MTN Made For Me Priceplan (Deal) or as a bolt-on recurring bundle at Point of Sale, at an additional cost.

4.1.7. The MTN Made For Me Booster Recurring Bundles (Table 2) will only be available for purchase at Point of Sale at a preferential price, they will not be available via the self-help channels - i.e. (MyMTNApp, IVR on 135).

4.1.8. The MTN Made For Me Booster Recurring Bundles (Table 2) can only bolt-on to a compatible MTN Made For Me Priceplan.

4.1.9. Only one MTN Made For Me Booster Recurring Bundle (Table 2) can be loaded on a compatible MTN Made For Me Priceplan at a time.

4.1.10. The MTN Made For Me Booster Recurring Bundles (Table 2) that is included as part of the MTN Made For Me Deal can’t be cancelled.

4.1.11. The MTN Made For Me Booster Recurring Bundles (Table 2) that is bolt-on to a MTN Made For Me Priceplan can be cancelled at any time.

4.1.12. If the MTN Made For Me Booster Recurring Bundle (Table 2) that is bolt-on to a MTN Made For Me Priceplan is cancelled, another MTN Made For Me Booster Recurring Bundle cannot be bolt-on again for the duration of the contract term.

4.1.13. Customers with a MTN Made For Me Booster Recurring Bundle (Table 2) that is bolt-on to a MTN Made For Me Priceplan can change their MTN Made For Me Booster Recurring Bundle at any time, by migrating to another compatible MTN Made For Me Booster Recurring Bundle.

4.1.14. Normal once-off and recurring bundle ranges (voice, data, and sms) will still be available for purchase via the self-help channels - i.e. (MyMTNApp, IVR on 135) at standard prices.

4.1.15. Inclusive values will deplete at the following standard In Bundle default rates:

Price plans Voice in bundle Data in bundle SMS in bundle

4.1.16. Once the inclusive values have depleted the following standard default Out of Bundle rates will apply:

4.1.17. The Qualifying Customer might not receive the full inclusive value on activation, this will be prorated. For example, if a customer signs up or upgrades on the 15th of the month, the contract inclusive value will be prorated according to time of the month taken out.

4.1.18. The Contract inclusive unused minute and anytime data value will carry over for 2 months. The customer will not be allowed to exceed more than 2 months contract value carried over.

4.1.19. The unused inclusive night express data value will not carry over, only valid for 30 days.

4.1.20. The Contract inclusive unused SMS value will not carry over, only valid for 30 days.

4.1.21. The unused recurring minute and data bundles value purchased from self-service channels will also carry over for 2 months.

4.1.22. The unused recurring SMS bundles value purchased from self-service channels will also not carry over, only valid for 30 days.

4.1.23. The unused once-off SMS bundles value purchased from self-service channels will also not carry over, only valid for 30 days.

4.1.24. The unused once-off minute and data bundles purchased from self-service channels expiry will be dependent on the bundles standard expiry rules.

5. Data Share

5.1. Introduction

5.1.1. MTN Data Share is a value-added service that allows customers to share their data wallet with other MTN customers.

5.1.2. MTN Data Share service is available to new and existing customers.

5.1.3. The service is applicable to all prepaid price plans and certain post-paid price plans (Paid for inclusive anytime data). The Customer must check the post-paid price plan terms and conditions to ascertain eligibility.

5.1.4. The service is applicable to certain prepaid and postpaid bolt-on anytime monthly bundles (Paid for anytime data). The Customer must check the post-paid price plan terms and conditions to ascertain eligibility.

5.1.5. MTN Data Share is provided free of charge.

5.1.6. MTN Data Share will be available from 23 December 2014. MTN may, in its sole and absolute discretion, withdraw or amend the service in its entirely, with reasonable notice to the Customer.

5.1.7. The Customer must visit www.mtn.co.za regularly for notices, updates and changes to the service.

5.2. How the service works

5.2.1. MTN Data Share service can be activated at any MTN Branded Retail Store, or using the self-service channels like MyMTN App, USSD (*136*5#), and My Contract for all prepaid price plans and certain post-paid price plans (Paid for inclusive anytime data).

5.2.2. The Data Share User can select up to twenty (20) MTN numbers that will be permitted to share (deplete) the data wallet.

5.2.3. The Data Share User i.e. Customer sharing the data wallet, can only share the following data values with the Linked MTN Numbers:

5.2.3.1. Post-paid inclusive anytime value (data value you receive in terms of your contract, excluding promotional value i.e. Free, Day Express, Night Express, and Streaming);

5.2.3.2. Post-paid purchased once-off and/or recurring monthly anytime data bundles, excluding promotional value i.e. Free, Day Express, Night Express, and Streaming); and

5.2.3.3. Purchased Prepaid once-off and/or recurring monthly anytime data bundles.

5.2.4. All other purchased once-off and/or recurring data bundles with a validity of the following i.e. hourly, daily, weekly, 2 weekly and long-term will not be permitted to Data Share.

5.2.5. MTN Made For Me Booster Recurring Bundles will not be permitted to Data Share.

5.2.6. The Data Share User and Linked MTN Numbers will deplete the relevant data wallets concurrently when using data services within the Republic of South Africa.

5.2.7. The Data Share User may de-link any (or all) Linked MTN Number at any time through our self-service channels i.e. USSD (*136*5#) and MyMTN App.

5.2.8. MTN Data Share may be deactivated at any time by the Data Share User, through the MTN self-service channels i.e. USSD (*136*5#); the MyMTN App; Call Centres, as well as at MTN stores.

5.2.9. Upon deactivation the Linked MTN Numbers will no longer have access to the Data Share User’s data wallet and MTN Data Share service will be removed from the Data Share User’s subscription profile.

5.3. Migration

5.3.1. In the event that the Data Share User migrates to another Price Plan, the MTN Data Share service will be deactivated.

5.3.2. In the event that a post-paid Data Share User performs an upgrade to a price plan that supports MTN Data Share, the service will continue with the same Linked MTN Numbers.

5.4. SIM Swap

5.4.1. In the event that the Data Share User performs a SIM Swap, the MTN Data Share service will not be terminated and will continue with the same Linked MTN Numbers.

5.5. Use of the Service

5.5.1. MTN reserves the right, in its sole and absolute discretion, to terminate or suspend the customers use of the Data Share service, or the network services where MTN suspects abuse of its network, the Data Share service, any of its services, fraud, criminal activity or where the customer’s use of the service is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

6. Migration Rules

6.1. All MTN Customers will be allowed to migrate to the MTN Made For Me Plans;

6.2. Qualifying Customers that have an existing Once-off bundle active and want to migrate to a MTN Made For Me Plan, will keep their once-off bundle value and existing expiry date.

6.3. Qualifying Customers that recharge with airtime and want to migrate to a MTN Made For Me Plan, will keep their recharge airtime value and existing expiry date;

6.4. Recharges greater than R25 will not expire; and

6.5. Recharges less than an equal R25 will expire. 4.1.11.5 Subscribers will forfeit their FREE Promo Value when moving/migrating from MTN Made For Me plan to a prepaid (PayAsYouGo) plan.

6.6. A subscriber can upgrade their price-plan - e.g. upwards from X-Small to Small with no penalties being incurred. Where a Qualifying Customer elects to downgrade their priceplan for e.g. Large to Small the penalty charges will apply.

7. Depletion Rules

7.1. The depletion order of value shall be as follows:

7.1.1. Promotional value;

7.1.2. Loyalty bundles;

7.1.3. Earliest expiry date; will always deplete first

7.1.4. Once-off bundles (Data, Voice, SMS or Combo);

7.1.5. Recurring Bundles (Data, Voice, SMS or Combo);

7.1.6. Booster bundles;

7.1.7. Inclusive value; and

7.1.8. Usage limit / Recharge.

8. RICA

8.1. In terms of the Amended Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”), you are obliged to provide proof of your full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. This is necessary to activate you as a customer on the MTN network.

8.2. MTN is obliged by law not to activate your SIM card on the MTN network if you have not complied with the RICA registration requirements.

8.3. By law, if a SIM card is lost, stolen or damaged, you are required to immediately notify the South African Police Services in writing. You will also have to immediately notify MTN and request the SIM card to be suspended.

8.4. If you wish to transfer/sell your SIM card to another person (other than a family member), you are required to contact your Service Provider to report such a transfer to MTN, and MTN is required by law to deactivate the SIM card. Before the new holder of the SIM card can use the SIM card, they must provide proof of their full names, surname, Identity Document number and residential address to an approved MTN RICA officer to register them as a customer on the MTN network. Once they have complied with RICA, and the RICA information is received by MTN, MTN will reactivate the SIM card.

8.5. If you change ownership to a third party, the Offer is not transferable.

8.6. Failure by any person holding/using a SIM card to comply with RICA is an offence. Contact your service provider or see www.mtn.co.za for details.

9. Data Roaming

9.1. If you wish to go out of the Republic of South Africa and use the Internet, you will be billed according to the Zoned Data roaming rates and roamed usage will not be billed against the inclusive data received on the Offer.

9.2. Data usage will be billed from your recharges for MTN Made For Me Top Up and usage limits for MTN Made For Me.

9.3. The tariffs and guide on how to manage your data while roaming (outside of the Republic of South Africa) can be found on www.mtn.co.za.

10. Cancellation

10.1. Qualifying Customers may cancel their Offer by contacting the MTN stores or call centres.

10.2. Qualifying Customers are bound to the cancellation provisions contained in their Qualifying Customer Contract Terms and Conditions, which includes, but is not limited to, the liability of cancellation charges.

10.3. Booster Bundles that are bundled as part of a retail deal / tariff cannot be cancelled for the duration of the contract.8.4 Cancelation of a Booster Bundle is allowed with no penalties. In the event that a Booster Bundle is cancelled, there is a 2-month carry over applicable.

11. Modification of Terms and Conditions

11.1. MTN reserves the right, at any time, to change, vary, amend or replace these Terms and Conditions and any rules relating to this Offer, its promotions, its products and services and to modify its promotions, its products and services at its discretion, with notice to you.

11.2. See www.mtn.co.za for product and services rules and updated Terms and Conditions from time to time. Any changes to rules and/or Terms and Conditions are effective from the date that they are published on the abovementioned website or elsewhere in any media.

11.3. MTN reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to you or any third party. MTN will under no circumstance be liable to you for any error, delay, failure or non-availability of the service, and you indemnify MTN against any damage or loss you may sustain as a result of possession and/or use of the SIM card, MTN network services, or any error, delay, failure or non-availability of the service. Visit www.mtn.co.za regularly for notice, updates and/or changes to services.

11.4. MTN reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion.

11.5. As changes will be posted on www.mtn.co.za, your continued use of the products and/or services with the amended rules will be deemed to be accepted by you. It is the responsibility of you to review these Terms and Conditions regularly.

12. Limitation of Liability

12.1. Subject to the provisions of the Consumer Protection Act, to the extent allowed by any other applicable law and also subject to clauses 11.2 and 11.3 below, MTN will not be liable to you or to any other person for any loss or damage suffered (whether it is direct or indirect): -

12.1.1. If MTN does not supply or deliver any device or SIM card/s on the required date or time; or

12.1.2. If the MTN network services are interrupted, suspended, or cancelled, for whatever reason; or

12.1.3. If MTN does not suspend the provision of the MTN network services to you after you have specifically requested MTN to do so; or

12.1.4. If the loss or damage was caused by any negligent act or failure to act by MTN, its employees or agents; or

12.1.5. As a result of the use of any device supplied to you by MTN relating to this service.

12.1.6. This clause does not limit or exclude any warranties or obligations which are implied into this service by the Consumer Protection Act (to the extent applicable) or which MTN gives under the Consumer Protection Act (to the extent applicable), to the extent that the law does not allow them to be limited or excluded.

13. General

13.1. MTN is not responsible for a service being interrupted and/or failing for any reason or for any interruption in the network services.

13.2. You will be able to access services only when you are in the Republic of South Africa in an area covered by the MTN network.

13.3. You will be solely responsible for all products and services contained in the Offer from delivery of the Offer to you. Accordingly, MTN takes no responsibility for any loss or damage of any of the contents of this Offer including the SIM card, where applicable, or any MTN Internet bundle credits associated with the SIM card. In the event of theft or loss of your device and/or SIM card, such items must be replaced at your own cost; you are obliged to report such loss or theft to the South African Police Services immediately, and to request MTN to suspend such SIM Card.

13.4. We respect your privacy and by agreeing to these Terms and Conditions you voluntarily agree to abide by our privacy policy, which can be viewed at www.mtn.co.za.