Mandatory Risk Disclosures (Section 49 of the Consumer Protection Act)
Please note that as of 19 May 2020 these Terms and Conditions have been amended and the provisions of clause 4. have been amended.
Note:
A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks Proprietary Limited (“MTN”) will have towards Customers and other persons.
B. These Terms and Conditions also limit and exclude Customers rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on the Customer.
C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against the Customer.
D. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.
E. The Customer must read these Terms and Conditions. Utilization of this product/service will constitute as an agreement to comply with these Terms and Conditions.
F. Please pay special attention to all the clauses. These Terms and Conditions are subject to and must be read together with your Subscriber Contract Terms and Conditions, Post-paid Price Plan Terms and Conditions, Prepaid Price Plan Terms and Conditions; and Product/Service Terms and Conditions.
1. Introduction
1.1. MTN provides a range of data bundles, either on a once-off or recurring basis, with different inclusive value and validity periods.
1.2. The Internet Bundles are available to PayAsYouGo/Prepaid Customers.
1.3. The Internet Bundles are available as Hourly, Today, Daily, 3 Day, Weekly, Night Express and Monthly bundles:
| Internet Bundles | |
|---|---|
| Hourly | Customer will be provisioned with an Hourly Internet Bundle from the time of purchase and is valid for 60 minutes from the time of purchase. |
| Today | Customer will be provisioned with a Today Internet Bundle from the time of purchase and is valid until 23:59 on the same day |
| Daily | Customer will be provisioned with a Daily Internet Bundle from the time of purchase and is valid for 24 hrs s from the time of purchase. |
| Weekly | Customer will be provisioned with a Weekly Internet Bundle valid for seven (7) days from the date of provisioning. |
| Fortnightly | Customer will be provisioned with a Fortnightly Internet Bundle valid for fourteen (14) days from the date of provisioning. |
| Monthly | Customer will be provisioned with a Monthly Internet Bundle valid for thirty (30) days from the date of provisioning. |
1.4. MTN will make the Internet Bundles available until further notice. MTN may, in its sole and absolute discretion, amend or withdraw the Internet Bundles, with notice to Customers. The Customers must visit www.mtn.co.za regularly for notices, updates and/or changes to services.
2. How to purchase MTN Internet Bundles
Customers may purchase the MTN Prepaid Internet Bundles through:
2.2. USSD by Dialling *136*2#.
2.3. The MTN app.
2.4. MTN Chat.
2.5. Informal channels
2.6. MTN stores.
2.7. Participating retail stores; and
2.8. Participating banks.
3. The MTN Internet Bundle Suite
Hourly Internet Bundles
Bundle Size | Price |
MTN 35 MB | R3.50 |
MTN 15 MB | R2.00 |
MTN 50MB | R5.00 |
MTN 150MB | R8.00 |
MTN 500MB | R9.00 |
MTN 350MB | R11.00 |
MTN 1GB | R12.00 |
Daily Internet Bundles
Bundle Size | Price |
|---|---|
MTN 35 MB | R6.00 |
MTN 100 MB | R11.00 |
MTN 200 MB | R17.00 |
MTN 600 MB | R22.00 |
MTN 1.5GB | R33.00 |
3 Day Internet Bundles
Bundle Size | Price |
|---|---|
MTN 500 MB | R29.00 |
MTN 2GB + 40 Min All Net | R39.00 |
MTN 1.5GB | R42.50. |
MTN 1.5GB + 60 Min All Net | R49.00 |
Weekly Internet Bundles
Bundle Size | Price |
|---|---|
MTN 80MB | R15.00 |
MTN 150MB | R18.00 |
MTN 250MB | R22.00 |
MTN 500MB | R37.00 |
MTN 1.2GB | R50.00 |
MTN 2.5GB | R80.00 |
MTN 6GB | R105.00 |
Monthly Internet Bundles
Bundle Size | Price |
|---|---|
MTN 65MB | R12.00 |
MTN 220MB | R30.00 |
MTN 420MB | R55.00 |
MTN 600MB | R75.00 |
MTN 1GB | R80.00 |
MTN 1.2GB | R89.00 |
MTN 1.5GB | R99.00 |
MTN 2GB + MTN 2GB (night express) | R155.00 |
MTN 3GB + MTN 3GB (night express) | R215.00 |
MTN 4GB + MTN 4GB (night express) | R259.00 |
MTN 5GB + MTN 5GB (night express) | R299.00 |
MTN 7GB + MTN 7GB (night express) | R365.00 |
MTN 12GB + MTN 12GB (night express) | R499.00 |
MTN 18GB + MTN 18GB (night express) | R549.00 |
MTN 20 GB + MTN 20GB (night express) | R599.00 |
MTN 40GB + MTN 40GB (night express) | R720.00 |
MTN 60GB + MTN 60GB (night express) | R800.00 |
4.Effective Rate: Self- manage data usage
4.1 The effective rate service allows the customer to view the amount spent per MB of the last 5 bundles bought in the last 30 days.
4.2. Customers will be able to view the effective rate of the last 5 bundles purchased in the last 30 days on MTN USSD (*135#) and APP (MTNApp.co.za).
4.3. When a customer has purchased only 2 bundles in the last 30 days, the customer will only see the 2 data bundles purchased.
4.4. When there are no purchases in the current month, customer will be presented with the personalized bundle option.
4.5. When the purchased bundle has depleted, the data bundle’s effective rate will be displayed provided the last 5 purchased bundle still falls within the last 30 days.
4.6. When the purchased bundle has expired, the data bundle’s effective rate will be displayed provided the last 5 purchased bundle still falls within the last 30 days.
4.7. When the customer has a bundle that is still active, the data bundle’s effective rate will be displayed provided the last 5 purchased bundle still falls within the last 30 days.
4.8. The in-bundle rate will be used as the effective rate.
4.9. The effective rate displayed will apply to all purchasable data bundles (including CVM data bundles)
4.10. The order of display will be from latest purchase to oldest.
4.11. The promo/free bundles and OOB rates are excluded
4.12. The purchasable data bundles included in the combo bundles are excluded from this requirement.
5. Once- Off and Recurring Bundles
5.1. The Once-Off Internet Bundles are additional bundles that Customers buy as and when they need them. These Bundles do not recur.
5.2. Once-Off Internet Bundle value will be provisioned immediately upon purchase.
5.3. Recurring Internet Bundles are additional bundles that Customers that reload on an ongoing basis, on a particular recurrence date, provided that the Customer has sufficient funds to satisfy the bundle recurrence.
5.4. A Customer purchase and load numerous recurring Internet Bundles.
5.5. Recurring Internet Bundle value will be provisioned immediately upon purchase.
5.6. For post-paid customers, the monthly value will be pro-rated in accordance with the Customer’s bill-cycle date.
5.7. The Recurring Internet Bundle will be automatically reloaded every week or month, subject to the Customer having sufficient funds to satisfy the recurrence.
6. Out Of Bundle Data bundles
6.1. Customers may opt-in to or opt-out of out-of-bundle (OOB) data billing, at any time.
6.2. Customers can exercise their choice through the following service channels:
6.3. Any MTN Branded Retail Channel Store.
6.4. The Call Centre.
6.5. MyMTN App.
6.6. USSD.
6.7. Customers who have opted in to OOB data billing will be charged for out of bundle data usage at standard price plan OOB rates.
6.8. Customers who have Opted out of OOB data billing, or have not indicated a choice, will not be able to use data services once they have depleted all active bundles.
7. Carry Over Rules
6.1. A customer may extend the validity period of a Once-Off Internet Bundle by purchasing another bundle of the same type and validity.
7.2. The additional bundle must be purchased prior to expiry of the existing bundle.
7.3. Where a Customer loads a qualifying data bundle i.e. same bundle type and validity period (any denomination), the remaining data in the customers bundle will adopt the validity period of the new bundle and will therefore be subject to the new expiry date.
7.4. MTN PayAsYouGo customers with numerous Recurring Internet Bundles may carry over a maximum of 2 (two) times the value of their Recurring Internet Bundle value.
8. Data Share Service
8.1. MTN Data Share allows customers to share their data (specific bundle types) with other MTN subscribers by linking other MTN subscribers to their wallet.
8.2. The service is available to MTN PayAsYouGo and Post-paid Customer on certain price plans.
8.3. The customer must read the Data Share terms and conditions, which are available on the MTN website.
9. Depletion Rules
9.1. The depletion order of the value is as follows:
9.2. Promotional or free value;
9.3. Loyalty bundles;
9.4. Paid for bundles;
9.5. Earliest expiry first ;
9.6. Once-Off bundles;
9.7. Recurring bundles;
9.8. Post-paid Inclusive Value;
9.9. Usage Limit; and
9.10. Airtime.
9.11. Customers will receive depletion notices at intervals of 50%, 80% and 100% of usage.
9.12. Cancellation of the MTN Internet Bundles
9.13. Customers are cannot cancel Once-Off Internet Bundles.
9.14. Customers may cancel one (1) denomination of a Recurring Internet Bundle at a time.
9.15. These Customers will be able to use the inclusive value available to the existing MTN Internet Bundle, until the inclusive value has been
exhausted or the bundle has expired.
9.16. Upon the next recurrence date, the Customer will no longer receive that denomination of the cancelled MTN Internet Bundle.
9.17. Customers can cancel a Recurring Internet Bundle through the self-service channels.
10. Migration
10.1. Customers who migrate between MTN price plans will retain any unused value remaining on the MTN Internet Bundle.
10.2. Customers who have deactivated their MTN cellphone number off the MTN network will forfeit or lose any remaining MTN Internet Bundle value. MTN will not reinstate the remaining MTN Internet Bundle value should the Customer reactivate their MTN cellphone number on the MTN network.
11. Data Roaming
11.1. Customers using data services outside of the Republic of South Africa will be billed according to data roaming rates of the particular zone they are in.
11.2. International data roaming usage will not deplete from the Internet Bundle.
11.3. Customers must go onto www.mtn.co.za for tariff information and a guide on how to manage data usage whilst roaming.
12. Terms of Use
12.1. MTN reserves the right, in its sole and absolute discretion, to terminate or suspend the customers from using this product or the network services where MTN suspects abuse of its network, the service, any of its services, fraud, criminal activity or where the customer’s use of the service is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.
13. Modification of Terms and Conditions
13.1. MTN reserves the right to modify, suspend, or discontinue services, including subscription charges and fees, with reasonable notice to you.
13.2. View our Terms and Conditions page for changes and updates:
https://www.mtn.co.za/home/terms-and-conditions
14. Terms of Use
14.1. MTN may suspend or terminate your services if we suspect that our services are being abused, or if we believe there is fraud, criminal or unlawful activity, improper use, a breach of our Terms and Conditions, or spam. We may also take such action if your use of the service places unreasonable strain on the MTN network in a way that could negatively affect other customers’ experience.
15. Privacy
15.1. MTN respects your privacy. View our Customer Information Privacy Notice here:
https://onlinecms.mtn.co.za/sites/default/files/customer-information-privacy-notice-2025.pdf
16. Customer Support
16.1 For customer support you can contact us on the following channels:
Free from your MTN SIM Card 135
From Other Networks 083 135
Report Fraud 083 135 4357
MTN Chat on WhatsApp 083 123 0011 123 0011