Please note that as of 21 February 2025 these Terms and Conditions have been amended and the provisions of clause 1.3, 1.4, 3.2, 3.3 and 3.4 have been amended.
Note:
A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks Proprietary Limited (“MTN”) will have towards Customers and other persons.
B. These Terms and Conditions also limit and exclude Customers rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on the Customer.
C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against the Customer.
D. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.
E. The Customer must read these Terms and Conditions. Utilization of this product/service will constitute as an agreement to comply with these Terms and Conditions.
F. Please pay special attention to all the clauses. These Terms and Conditions are subject to and must be read together with your Subscriber Contract Terms and Conditions, Post-paid Price Plan Terms and Conditions, Prepaid Price Plan Terms and Conditions; and Product/Service Terms and Conditions.
1. Introduction
1.1. MTN provides a range of data bundles, either on a once-off or recurring basis, with different inclusive value and validity periods.
1.2. The Internet Bundles are available to PayAsYouGo and Post-paid Customers.
1.3. The Internet Bundles are available as Hourly, 3 hours, Daily, 3 Day, Weekly, Fortnightly and Monthly bundles:
1.4. The Internet Bundles are available:
| Hourly | Customer will be provisioned with an Hourly Internet Bundle from the time of purchase and is valid for 60 minutes from the time of purchase. |
| 3 hours | A 3 hours Internet Bundle is valid for 3 hours from the time of purchase. |
| 24hours | A 24hours Internet Bundle is valid for 24hrs from the time of purchase. |
| 3 Day | A 3 Day Internet Bundle is valid for three (3) days from the date of provisioning. |
| Weekly | Customer will be provisioned with a Weekly Internet Bundle valid for seven (7) days from the date of provisioning. |
| Fortnightly | Fortnightly Customer will be provisioned with a Fortnightly Internet Bundle valid for fourteen (14) days from the date of provisioning. |
| Monthly | Customer will be provisioned with a Monthly Internet Bundle valid for thirty (30) days from the date of provisioning. |
1.4. MTN will make the Internet Bundles available until further notice. MTN may, in its sole and absolute discretion, amend or withdraw the Internet Bundles, with notice to Customers. The Customers must visit https://www.mtn.co.za regularly for notices, updates and/or changes to services.
2. How to purchase MTN Internet Bundles
2.1. Customers may purchase the MTN Internet Bundles through:
2.1.1 USSD by Dialling *136*2*999#;
2.1.2 The MTN app;
2.1.3 MTN Chat;
2.1.4 Informal Agent (Zoners);
2.1.5 Participating retail stores; and
2.1.6 Participating banks.
3. The MTN Internet Bundle Suite
3.1. Hourly Internet Bundles
| Bundle Size | Price |
|---|---|
| 35MB | R3.50 |
| 15MB | R2.00 |
| 50MB | R5.00 |
| 150MB | R8.00 |
| 1GB | R30.00 |
3.2. 3 hours Internet Bundles
Bundle Allocation | Price |
350MB | R11.00 |
3.3. Daily Internet Bundles
| Bundle Size | Price |
|---|---|
| 35MB | R6.00 |
| 100MB | R10.00 |
| 200MB | R15.00 |
| 300MB | R20.00 |
| 1.5GB | R33.00 |
| 3GB | R50.00 |
3.4. 3-Day Internet Bundles
| Bundle Size | Price |
| 500MB | R29.00 |
1.5GB + FREE 200MB YouTube (valid for 1 hour) | R42.50 |
3.5. Weekly Internet Bundles
| Bundle Size | Price |
|---|---|
| 80MB | R12.00 |
| 150MB | R18.00 |
| 250MB | R30.00 |
| 500MB | R50.00 |
| 1.2GB | R69.00 |
| 2.2GB | R105.00 |
| 6GB | R210.00 |
3.6. Night Express Internet Bundles (Valid from 23h59 to 5h00)
| Bundle Size | Price |
|---|---|
| 250MB | R5.00 |
| 1GB | R10.00 |
3.7. Monthly Internet Bundles
| Bundle Size | Price |
|---|---|
| 65MB | R12.00 |
| 120MB | R20.00 |
| 220MB | R30.00 |
| 420MB | R55.00 |
| 600MB | R75.00 |
| 1GB | R79.00 |
| 1.2GB | R89.00 |
| 1.5GB | R99.00 |
| 2 GB + 2 GB (night express) | R155.00 |
| 3 GB + 3 GB (night express) | R215.00 |
| 4 GB + 4 GB (night express) | R259.00 |
| 5 GB + 5 GB (night express) | R299.00 |
| 7GB + 7GB (night express) | R365.00 |
| 12GB + 12GB (night express) | R499.00 |
| 18GB + 18GB (night express) | R549.00 |
| 20GB + 20GB (night express) | R599.00 |
| 40GB + 40GB (night express) | R720.00 |
| 60GB + 60GB (night express) | R800.00 |
4. Effective Rate: Self- manage data usage
4.1 The effective rate service allows the customer to view the amount spent per MB of the last 5 bundles bought in the last 30 days.
4.2 Customers will be able to view the effective rate of the last 5 bundles purchased in the last 30 days on MTN USSD(*135#) and APP (MTNApp.co.za).
4.3 When a customer has purchased only 2 bundles in the last 30 days, the customer will only see the 2 data bundles purchased.
4.4 When there are no purchases in the current month, customer will be presented with the personalized bundle option.
4.5 When the purchased bundle has depleted, the data bundle’s effective rate will be displayed provided the last 5 purchased bundle still falls within the last 30 days.
4.6 When the purchased bundle has expired, the data bundle’s effective rate will be displayed provided the last 5 purchased bundle still falls within the last 30 days.
4.7 When the customer has a bundle that is still active, the data bundle’s effective rate will be displayed provided the last 5 purchased bundle still falls within the last 30 days.
4.8 The in-bundle rate will be used as the effective rate.
4.9 The effective rate displayed will apply to all purchasable data bundles (including CVM data bundles)
4.10 The order of display will be from latest purchase to oldest.
4.11 The promo/free bundles and OOB rates are excluded
4.12 The purchasable data bundles included in the combo bundles are excluded from this requirement.
5 Once- Off and Recurring Bundles
5.1 The Once-Off Internet Bundles are additional bundles that Customers buy as and when they need them. These Bundles do not recur.
5.2 Once-Off Internet Bundle value will be provisioned immediately upon purchase.
5.3 Recurring Internet Bundles are additional bundles that Customers that reload on an ongoing basis, on a particular recurrence date, provided that the Customer has sufficient funds to satisfy the bundle recurrence.
5.4 A Customer purchase and load numerous recurring Internet Bundles.
5.5 Recurring Internet Bundle value will be provisioned immediately upon purchase.
5.6 For post-paid customers, the monthly value will be pro-rated in accordance with the Customer’s bill-cycle date.
5.7 The Recurring Internet Bundle will be automatically reloaded every week or month, subject to the Customer having sufficient funds to satisfy the recurrence.
6 Out of Bundle Data bundles
6.1 Customers may opt-in to or opt-out of out-of-bundle (OOB) data billing, at any time.
6.2 Customers can exercise their choice through the following service channels:
6.2.1 Any MTN Branded Retail Channel Store;
6.2.2 The Call Centre;
6.2.3 MyMTN App;
6.2.4 USSD; and
6.2.5 MTN My Contract Online.
6.3 Customers who have opted in to OOB data billing will be charged for out of bundle data usage at standard price plan OOB rates.
6.4 Customers who have Opted out of OOB data billing, or have not indicated a choice, will not be able to use data services once they have depleted all active bundles.
7 Carry Over Rules
7.1 A customer may extend the validity period of a Once-Off Internet Bundle by purchasing another bundle of the same type and validity.
7.2 The additional bundle must be purchased prior to expiry of the existing bundle.
7.3 Where a Customer loads a qualifying data bundle i.e. same bundle type and validity period (any denomination), the remaining data in the customers bundle will adopt the validity period of the new bundle and will therefore be subject to the new expiry date.
7.4 MTN PayAsYouGo customers with numerous Recurring Internet Bundles may carry over a maximum of 2 (two) times the value of their Recurring Internet Bundle value.
8 Roll-Over of the unused data before expiry.
8.1 MTN Prepaid, Post-paid and Enterprise Business Unit (corporate) customers will have the option to Roll-over the unused data before expiry if they purchase another data bundle of the same validity, equal or higher than the current data bundle which will enable them to take the last purchased validity date
8.2 The roll-over the unused data before expiry will apply to daily, weekly, fortnightly, and monthly data bundles
9. Data Share Service
9.1 MTN Data Share allows customers to share their daily, weekly, fortnight and monthly data (specific bundle types) with other MTN subscribers by linking other MTN subscribers to their wallet.
9.2 MTN Data Share service is available to new and existing Postpaid and Prepaid customers
9.3 The service is applicable to all prepaid price plans and certain post-paid price plans (in respect of paid for inclusive anytime data).
9.4 Bundles excluded from data share are as follows:
9.4.1 Hourly bundles;
9.4.2 All promotional bundles (free)/values per data service types;
9.4.3 One-time bundles;
9.4.4 Loyalty Bundles, and;
9.4.5 Night Express (Promo and Give back).
9.5 Price plans and inclusive data excluded from data share are as follows:
9.5.1 Post-paid (Classic) price plans;
9.5.2 Made for Home;
9.5.3 Inclusive recurring monthly night express
9.5.4 Enterprise sharing price plans;
9.5.5 Made to share price plans, and;
9.5.6 EBB event based (social bundles) and premium rated billing (WASPS),
9.6 The customer must read the Data Share terms and conditions, which are available on the MTN website.
10. Depletion Rules
10.1 The depletion order of the value is as follows:
10.1.1 Promotional or free value;
10.1.2 Loyalty bundles;
10.1.3 Paid for bundles;
10.1.4 Earliest expiry first ;
10.1.5 Once-Off bundles;
10.1.6 Recurring bundles;
10.1.7 Post-paid Inclusive Value;
10.1.8 Usage Limit; and
10.1.9 Airtime.
10.2 Customers will receive depletion notices at intervals of 50%, 80% and 100% of usage.
11. Cancellation of the MTN Internet Bundles
11.1 Customers are cannot cancel Once-Off Internet Bundles.
11.2 Customers may cancel one (1) denomination of a Recurring Internet Bundle at a time.
11.3 These Customers will be able to use the inclusive value available to the existing MTN Internet Bundle, until the inclusive value has been exhausted or the bundle has expired.
11.4 Upon the next recurrence date, the Customer will no longer receive that denomination of the cancelled MTN Internet Bundle.
11.5 Customers can cancel a Recurring Internet Bundle through the self-service channels.
12. Migration
12.1 Customers who migrate between MTN price plans will retain any unused value remaining on the MTN Internet Bundle.
12.2 Customers who have deactivated their MTN cellphone number off the MTN network will forfeit or lose any remaining MTN Internet Bundle value. MTN will not reinstate the remaining MTN Internet Bundle value should the Customer reactivate their MTN cellphone number on the MTN network.
13. Data Roaming
13.1 Customers using data services outside of the Republic of South Africa will be billed according to data roaming rates of the particular zone they are in.
13.2 International data roaming usage will not deplete from the Internet Bundle.
13.3 Customers must go onto https://www.mtn.co.za for tariff information and a guide on how to manage data usage whilst roaming.
14. MTN 1-4-1 Loyalty Points
14.1 Customers registered to the MTN 1-4-1 Loyalty Points programme will be able to earn loyalty points for the subscription cost of the Internet Bundle as well out-of-bundle usage i.e. that is one (1) point for every R1.00 (one Rand) spent.
14.2 The MTN Internet Bundles are available for purchase through the MTN 1-4-1 Loyalty Points catalogue.
15. SIM Swap
15.1 Customers with an active/valid MTN Internet Bundle performing a SIM swap will retain the value of the Internet Bundle.
16. Use of the MTN Internet Bundles
16.1 Customers using the MTN Internet Bundles must abide by MTN’s acceptable use policy, which includes, but is not limited to, Customers undertaking to:
16.1.1 neither use, nor allow the MTN network services to be used for any improper or unlawful purpose, nor in any way that may cause injury or damage to persons or property or an impairment, interruption or threat to the MTN network services;
16.1.2 not resell the MTN Internet Bundles;
16.1.3 not use the MTN Internet Bundles for commercial use (which includes, but is not limited to the intention of promoting, enabling, subscribing to, selling (directly or indirectly) the goods, services or image of any person pursuing a commercial, industrial, craft, religious, charitable or political activity or exercising a regulated profession).
16.2 MTN network coverage and speeds are dependent on the Customers’ SIM card capabilities, as well as their location, the time of day and traffic on the MTN network.