MTN Home Wi-Fi Product Terms and Conditions

A. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks Proprietary Limited (“MTN”) will have towards Customers and other persons.

B. These Terms and Conditions also limit and exclude Customers rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on the Customer.

C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and MTN may also have claims and other rights against the Customer.

D. Please pay careful attention to terms and conditions highlighted in bold text.

E. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.

F. You must read these Terms and Conditions. Your participation will constitute as an agreement to comply with these Terms and Conditions.

G. Please pay special attention to all the clauses, especially the ones marked in bold.

1. General

1.1. MTN introduces the MTN Home Wi-Fi will be available for purchasing on SIM only and Top off offers from selected MTN Branded Retail Channel stores, PEP and Ackerman’s stores nationwide

1.2. These Terms and Conditions must be read together with your Subscriber Agreement and / or Prepaid Terms and Conditions.

1.3. The Product Offering (“the Service”) will be available from 30 October 2020 (“the effective date”) until discontinued by MTN with notice to you.

1.4. Your use of this Service will constitute your agreement with the Terms and Conditions.

1.5. MTN reserves the right to amend these terms and conditions on notice to you.

1.6. We will give you at least 20 (twenty) business days’ notice of any changes to post-paid services and 7(seven) business days’ notice for prepaid services. You have the right to cancel should you not agree with the changes.

1.7. Please visit www.mtn.co.zaregularly for notices, updates and/or changes to Services.

1.8. This Service is available on any local network within South Africa. Should you travel outside of South Africa standard International Roaming Rates Rates and Terms and Conditions will apply. If you dial an international operator International Calling Rates and Terms and Conditions will apply.

1.9. The MTN Home Wi-Fi Retail/BRC combo value will be provisioned subject to the new SIM card being activated on the MTN Network using an eligible device. The Customer will only receive the value if the SIM card remains active in the specific device purchased (Device locked). The value will not be applicable to mobile phones and other devices.

1.10. The once-off 13 GB value is valid for 30-days and will be provisioned in the first month. This once off value does not carry over and cannot be shared using Data Share.

1.11. The once-off 5 GB value is valid for 30-days and will be provisioned in the first month. This once off value does not carry over and cannot be shared using Data Share.

1.12. The Home Wi-Fi Bundles packaged value will deplete first, thereafter purchased value will deplete.

1.13. Home Wi-Fi Bundles value will be provisioned as a once-off value subject to the activation of the new SIM card being activated on the MTN Network using an eligible Home Wi-Fi device.

1.14. Customers participating in this MTN Home Wi-Fi will be defaulted to the MTN Home Wi-fi Price Plan. MTN Home Wi-fi Price Plan out of bundle rates apply.

1.15. Customers participating in this MTN Home Wi-fi are not eligible to receive promotional value in terms of the Bundle Bonanza Promotion.

1.16. Home Wi-Fi Bundles will be available as top-up bundles and available for purchasing to customers subscribing to Home Wi-Fi price plan only.

1.17. Home Wi-Fi Bundles value data usage will be restricted to eligible home wi-fi device range and subscriber’s MSISDN will be suspended if a data session is initiated using a Non-connected home device restricted to a range of identified (Type Allocation Code)TAC codes.

1.18. Home Wi-Fi list of devices will be identified using a range of TAC Codes, in addition all devices within this range of TAC Codes will be eligible for Home Wi-Fi Bundles

2. Pricing

3. Out-of-bundle Settings

3.1. You have the option to opt-in or opt out of out-of-bundle data rates. Should you not select an option, MTN may charge the applicable in-bundle rate. Dial #135*6# or check your MTN App for out-of-bundle settings.

3.2. You have the option to opt-in or opt out of out-of-bundle voice rates. Dial #135*6# or check your MTN App for out-of-bundle settings.

4. Depletion order

4.1 Your bundles will deplete in the following order:

4.1.1. Your free promotional anytime or night express value will deplete first.

4.1.2. Your purchased ad-hoc (once off) data will deplete next.

4.1.3. Your inclusive recurring value or purchased recurring Anytime data bundles will deplete thereafter.

4.1.4. Your Airtime recharges are next, if loaded.

4.1.5. And finally, your contract usage limits, if one has been set.

4.2. Note that the shortest validity will always depleting first.

4.3. Night Express Data will deplete between 00:00:01 am and 04:59:59 am only.

4.4. When Night Express Data is depleted, the lowest/best out-of-bundle rate shall apply.

4.5. The Home Wi-Fi Bundles packaged value will not deplete international data roaming.

4.6. You will be able to deplete the inclusive Anytime data within the Republic of South Africa. Outside of South Africa standard international roaming rates will apply.

4.7. International roaming, international calling, premium rated services and event-based billing will not deplete from your inclusive value or bundles. Standard rates for these services will apply.

5. Carry over

5.1. Post-paid inclusive data value will carry over to the following month to the maximum of 2 times the value of your inclusive value. For example, if your monthly inclusive data value is 2GB, you may carry over a maximum of 4GB in any given month. Any unused value in excess of 2 times the value will be forfeited.

5.2. Prepaid data bundles will carry over into the next month if you purchase a new bundle before the current bundle expires. For example if you have a 30-day 1GB data bundle but you have only used 500 mb by the 29th day, you will be able to carry over the 500mb for another 30 days if you load a new monthly bundle before the 30th expiry of the bundle.

5.3. The recurring 1 GB value will be provisioned from the second month subject to clause 5. The recurring value will be provisioned on a specific recurrence date. The recurring Home Wi-Fi Bundles packaged value will carry over into the following month and is subject to a 2-times carry over limit (a customer may not carry over more than twice the recurring value). The promotional value cannot be shared using Data Share.

5.4. Data can roll over for one month if new bundle is bought before expiry.

6. Data Share

6.1. MTN Data Share is a value-added service which allows you to share your anytime data wallet with other MTN customers.

6.2. The MTN Data Share service can be activated at any MTN Branded Retail Store, or using the self-service channels such as MyMTN App, USSD (*136*5#), and My Contract service.

6.3. You can add up to twenty (20) MTN numbers to your Data Share service.

6.4. Data Share applies to your inclusive Anytime purchased once-off and/or recurring monthly anytime data bundles, excluding promotional value. All other purchased once-off and/or recurring data bundles with a validity of the following: hourly, daily, weekly, 2 weekly and long-term will not be permitted to Data Share. [if prepaid insert prepaid rules]

6.5. Data Share linked numbers will deplete the relevant data wallets concurrently.

6.6. You can de-link any linked number or deactivate the Data Share service at any time through our self-service channels i.e. USSD (*136*5#) and MyMTN App.

6.7. MTN Home Wi-Fi Bundles packaged value cannot be shared using Data Share

7. Notifications

7.1. You will receive SMS notifications on 50% (fifty percent) ,80% (eighty percent) and 100% (one hundred percent) depletion of your data bundle, voice bundle or SMS bundle.

7.2. You may opt-out of receiving usage notifications. Usage notifications do not apply to free promotional and unlimited data.

8. Migration

8.1. Customers will forfeit the Home Wi-Fi Bundles packaged value upon migration from MTN Home Wi-Fi Price Plan to another prepaid price plan, or post-paid or performs another subtype migration.

9. Number portability

9.1. You may port your mobile number to any other licensed network in South Africa.

9.2. To port your post-paid number please go in store to apply.

9.3. When you port your post-paid number, you may have to pay early termination penalties in terms of your Subscriber Agreement.

9.4. If you port, all-inclusive and other value will be forfeited.

10. Terms of Use

10.1. MTN reserves the right to terminate your services immediately where we suspect abuse on the MTN network or services, fraud, criminal activity or when your use of the service places an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

11. Limitation of Liability

11.1. MTN is not responsible for a service being interrupted and/or failing for any reason.

11.2. Subject to the provisions of the Consumer Protection Act, you indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with your use of this Service, network failure, or interruptions.