MTN Hello World Data Bundles Terms and Conditions. Please note that as of 30 April 2024 these Terms and Conditions have been amended and the provisions of clause 4.2, 6.2 and 6.9 have been amended.

A. The following Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations, and legal responsibilities which Mobile Telephone Networks Proprietary Limited ("MTN”) referred to as the ("Promoter/s") will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies against the Promoters and place various risks, liabilities, obligations, and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts, and the Promoters may also have claims and other rights against you.

B. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

C. Please read these Terms and Conditions carefully. Participation in this offer will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this offer.

D. Please note that these Terms and Conditions are subject to your Subscriber Contract Terms and Conditions.

E. Privacy notice
By accepting to participate in this offer and as a consumer of MTN Mobile Advertising, you understand that your data (i.e., age, gender, device type, interests) may be shared with Third Parties in an anonymised way to enable profiling for targeted advertisements. Under no circumstances will your personal information be shared (i.e. your name or MSISDN or location) which identify you uniquely as a user, without your explicit consent.
MTN in partnership with a third-party platform provider may use the anonymised shared data and perform some analytics to create a profile. This profile will enable the Promoters to tailor the kinds of marketing promotions exposed to you as a user, reducing spamming or unwanted communications, while enhancing your user experience and engagement.
Your participation in this offer is free to you as a user and the data consumed is also free so that you can enjoy viewing advertisements to your satisfaction.
SECTION 49 CONSUMER PROTECTION ACT NO 68 of 2008 NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 2, 3, 4, 5, 9 and 10

1.1. MTN Hello World data bundles will be available for purchase to new and existing MTN customers, these data bundles will allow customers to access the internet while roaming.

1.2. MTN Hello World data bundles provide customers with simple and affordable rates that will allow customers to be in control of how much they spend on data while abroad and help them stay connected while they are abroad (“the Offer/Offering”).

2.1. The revised offer will be available from 3 September 2023 until an indefinite date.

2.2. Notwithstanding the Offer Period, the Promoters may, in their sole and absolute discretion, amend the duration of the Offer Period to a shorter or longer period, or withdraw the Offer in its entirety, with notice to you. Visit www.mtn.co.za regularly for notices, updates and/or changes to services.

3.1. The Offer is available to all new or existing customers as follows:

3.1.1. Prepaid customers.

3.1.2. Hybrid customers; and

3.1.3. Converged customers (“the Qualifying Customer”).

4.1. Qualifying customers must have their roaming services activated.

4.2. Qualifying customers will purchase MTN Hello World Data Bundles via the MTN App, Eazi Recharge & USSD (*136#).

5.1. The table below indicates the pricing of the offer:
- MTN Hello World Data Bundle
- Zone 1 Roaming Bundles 
 

5.2. The below list indicates the countries and roaming partner networks that supports the Hello World Data Bundles

Zone 2 Roaming Bundles

5.3. The below list indicates the countries and roaming partner networks that supports the Hello World Data Bundles

6.1. The offer will be available for purchase to prepaid and hybrid customers via MTN App recharges , Eazi Recharge & USSD using the prepaid wallet.

6.2. Qualifying customers will have the ability to filter a country before they visit it, and the offer will be presented to them.

6.3. The offer will be available as a once off bundle.

6.4. The offer will be valid for 3 days,7 days and 14 days.

6.5. Qualifying customers will start consuming from the offer once they reach their destinations.

6.6. Standard data rates apply to all other destinations where Hello World Data bundles are not available and will be based on the data retail rates per destinations as stipulated at https://www.mtn.co.za/Pages/InternationalRoaming.aspx

6.7. Qualifying customers can purchase the offer as many times as they like.

6.8. Qualifying customers have the capability to purchase the offer when in the country and when roaming abroad.

6.9. Qualifying customers can view their balance, on the MTN App or by dialing (*136#), for support they can call 135 (while in South Africa) and (+27831350000 when out of country)

7.1. Standard depletion rules apply.

7.2. When a Qualifying customer has more than one offer active, the offer that was purchased first will deplete first.

7.3. Qualifying customers roaming will consume from the offer and once depleted, the current roaming depletion rules apply.

8.1. See www.mtn.co.za for product and services rules and updated Terms and Conditions from time to time. Any changes to rules and/or Terms and Conditions are effective from the date that they are published on the abovementioned website or elsewhere in any media.

8.2. MTN reserves the right at any time to modify, suspend or discontinue the Offer, without notice, without liability to the qualifying customer or any third party. MTN will under no circumstance be liable to the qualifying customer for any error, delay, failure or non-availability of the Offer, and the qualifying customer indemnify MTN against any damage or loss the qualifying customer may sustain as a result of possession and/or use of the MTN network services, or any error, delay, failure or non-availability of the Offer. Visit www.mtn.co.za regularly for notice, updates and/or changes to services.

8.3. Any changes will be posted on www.mtn.co.za. The qualifying customer continued use of the products and/or services with the amended rules will be deemed to be accepted by the qualifying customer. It is the qualifying customer’s responsibility to review these Terms and Conditions regularly.

9.1. MTN shall not be responsible for the subscription being interrupted and/or failing for any reason or for any interruption in the network services or handset compatibility.

9.2. MTN, their respective directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, subsidiaries and sponsors assume no liability whatsoever for any direct or indirect loss or damage, including but not limited to physical harm or death, howsoever arising from or as a result of a person's participation and/or the terms and conditions of this Promotional Offer. Furthermore, the qualifying customer will be solely responsible for all products and the subscription used by the qualifying customer. Accordingly, MTN takes no responsibility for any loss or damage, or any MTN airtime or data associated with the SIM card and/or cellphone number. In the event of theft or loss of the qualifying customer cell phone, airtime, data and/or SIM card, such items must be replaced at the qualifying customer own cost, and the qualifying customer are obliged to report such loss or theft to the South African Police Services immediately. All persons using the subscription hereby expressly indemnify MTN in this regard and shall hold it harmless from all and any claims arising from or as a result of the above reasons.

9.3. MTN reserves the right, at any time, to change these terms and conditions and any rules relating to this Promotional Offer, its products and the subscription, and to modify the subscription at its discretion.

9.4. MTN reserves the right at any time to modify, suspend or discontinue the subscription or the Promotional Offer, with notice, without liability to the qualifying customer or any third party. MTN will under no circumstance be liable to the qualifying customer for any error, delay, failure or non-availability of the subscription and the qualifying customer indemnify MTN against any damage or loss the qualifying customer may sustain as a result of possession and/or use of the SIM card, MTN network services, or any error, delay, failure or non-availability thereof visit www.mtn.co.za regularly for notice, updates and/or changes to the subscription.

9.5. MTN reserves the right from time to time to vary the charges of the subscription as may be deemed necessary in its discretion. See www.mtn.co.za for the Promotional Offer rules and updated terms and conditions from time to time. Any changes to rules and/or terms and conditions are effective from the date that they are published on the website or elsewhere in any media.

10.1. In terms of the Amended Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (RICA), the qualifying customer is obliged to provide proof of their full names, surname, Identity Document number and residential address to a RICA office when purchasing a SIM card. This is necessary to activate the qualifying customer as a customer on the MTN network.

10.2. MTN is obliged by law not to activate the qualifying customer’s SIM card on the MTN network if the qualifying customer has not complied with the RICA registration requirements.

10.3. By law, if a SIM card is lost, stolen or damaged, the qualifying customer is required to immediately notify the South African Police Services in writing. The qualifying customer will also have to immediately notify MTN and request the SIM card to be suspended.

10.4. If the qualifying customer wish to transfer/sell their SIM card to another person (other than a family member), the qualifying customer is required to contact their Service Provider to report such a transfer to MTN, and MTN is required by law to deactivate the SIM card. Before the new holder of the SIM card can use the SIM card, they must provide proof of their full names, surname, Identity Document number and residential address to an approved MTN RICA officer to register them as a customer on the MTN network. Once they have complied with RICA, and the RICA information is received by MTN, MTN will reactivate the SIM card.

10.5. If the qualifying customer change ownership to a third party, the Offer is not transferable. Failure by any person holding/using a SIM card to comply with RICA is an offence contact the qualifying customers service provider or see www.mtn.co.za for details.

11.1. MTN is not responsible for a service being interrupted and/or failing for any reason or for any interruption in the network services or the Offer.

11.2. The qualifying customer will be able to access services only when the qualifying customers are in the Republic of South Africa in an area covered by the MTN network.

11.3. The qualifying customer will be solely responsible for all products and services contained in the Promotional Offer from delivery of the Promotional Offer to the qualifying customer. Accordingly, MTN takes no responsibility for any loss or damage of any of the contents of this Promotional Offer including the SIM card, where applicable, or any MTN Internet bundle credits associated with the SIM card. In the event of theft or loss of the qualifying customers device and/or SIM card, such items must be replaced at the qualifying customer own cost; the qualifying customers are obliged to report such loss or theft to the South African Police Services immediately, and to request MTN to suspend such SIM Card.

11.4. MTN reserves the right, in its sole and absolute discretion, to terminate or suspend the qualifying customer’s participation in the Promotional Offer or the network services where MTN suspects abuse of its network, the promotional offer, any of its services, fraud, criminal activity or where the qualifying customer’s participation in the promotional offer is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

11.5. All qualifying Customer’s indemnify MTN and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with their participation in any way whatsoever in the Promotional Offer.