1.1 Access4Life is a service offered by MTN South Africa that allows prepaid customers to retain their mobile number even if they don’t use their SIM card for extended periods.
1.2 MTN typically deactivates prepaid SIM cards after 90 days of inactivity (i.e., no revenue-generating activities like outgoing calls, outgoing SMS, internet connection using paid data bundles, or recharges).
1.3 Access4Life helps prevent this by keeping your number active even during long periods of non-use
1.4 New customers are required to use their SIM card/ number by performing a Revenue Generating Event/Activity at least once in the first 30 days
1.2 Revenue Generating Activities
1.2.1 Below are the Revenue Generating Events/Activities
Voice | SMS | MMS | Other |
Outgoing Voice On-net | Outgoing SMS On-net | Outgoing MMS Off-net | Outgoing Data |
Outgoing Voice Off-net | Outgoing SMS Off-net | Outgoing MMS On-net | Mobile Money Fee
|
Outgoing Voice International | Outgoing SMS International | Outgoing MMS International | Outgoing Me2U fee |
Outgoing Voice Roaming | Incoming SMS International | Incoming MMS International | Outgoing VAS activation/Usage |
Incoming Voice Roaming | Outgoing SMS Roaming | Outgoing MMS Roaming |
|
Incoming Voice Off-net |
| ||
1.3 Activities not considered as Revenue Generating Event/Activities
Voice | SMS | MMS | Other |
Incoming Voice On-net | Incoming SMS On-net | Incoming MMS On-net | Outgoing Recharge/Top Up Transaction |
Outgoing Voicemail | Incoming SMS Off-net | Incoming MMS Off-net | Outgoing Mobile Money |
Incoming Voicemail | Incoming SMS Roaming | Incoming MMS Roaming | Incoming Mobile Money
|
| Outgoing Me2U | ||
Incoming Me2U | |||
Outgoing Digital usage | |||
Outgoing Account Activation | |||
Wi-fi connection | |||
Mobile hotspot | |||
1.4 After 90 days dormancy (no revenue generating activities)
The MSISDN is no longer reported as active therefore MTN shall be entitled to cancel this MSISDN and deactivate your SIM card from the MTN network, in which case all the airtime credit on the cancelled MSISDN will be forfeited.
1.5 Deactivation process
• MTN will send a notification message informing the customer that he/she has not used the SIM for 110 days, advising them to make a revenue generating event within 5 days to keep their number active on the network.
• If a customer makes a revenue generating event within 5 days of receiving the SMS, they will stay active or else they will be disconnected after 5 days
• Once the SIM has been disconnected on the network, the SIM and number will not work and therefore cannot load airtime or perform any network related activities
• If your SIM card is deactivated, and your number has already been allocated to another user, it will no longer be eligible for reactivation. You will need to purchase a new MTN SIM card and get a new cellphone number.
2.1. If a customer who subscribes on Access4Life Xtender reaches 115 days without having any activity on the SIM, the product will attempt to charge the R5 service fee from the mobile number. If the transaction is successful, the SIM card will not be deactivated, and the SIM will start a new activity cycle.
2.2. The service is activated by calling 136, and following the self-service voice prompts in the main menu.
2.3. If a customer wishes to go out of South Africa and cannot use the SIM card for a certain period but wants to keep their number, then the customer may extend the Access4Life period by paying R5 and add an additional 90 days to the period. Once the initial 90 days have passed, the additional 90 days will be added, keeping the mobile number connected to the MTN network. A customer can “activate” the service by following the detailed actions and load sufficient airtime into the evergreen wallet to cover the period. The service will continuously deduct R5 from the evergreen wallet for every 90 days that elapses while the service is active. A customer will need to cancel the service upon the return to South Africa; otherwise, the service will continue to deduct R5 every 90 days until it is cancelled.
2.4. Effective from the 1 September 2020, New MTN Access4Life Xtender subscription fee is reduced to R5.