IMPORTANT NOTICE
A. The following terms (“Terms and Conditions”) contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations and legal responsibilities which Mobile Telephone Networks (Proprietary) Limited, Registration Number 1993/001436/07 (“MTN” or “MTN Business”) will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies against MTN and place various risks, liabilities, obligations and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts and MTN may also have claims and other rights against you.
B. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
C. Please read these terms and conditions carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. Participation in this promotional offer constitutes acceptance of these Terms and Conditions
D. Please note that these Terms and Conditions are subject to your Subscriber Contract Terms and Conditions. These Terms and Conditions must be read in conjunction with the specific product/service Terms and Conditions applicable to each bundle type. Where applicable, bundle-specific rules, usage limits, validity periods, and exclusions will apply.
E. Please pay careful attention to all s, particularly those highlighted in bold and/or underlined.
1.1 MTN Business is running the upgrade and reward promotional offer, for eligible out-of-contract SME BRC customers by encouraging uptake of a higher-value price plan in exchange for a Checkers shopping voucher as fully set out hereunder (“Promotional Offer” or “Campaign”).
An SME means a small and medium sized business enterprise. A BRC store simply means an MTN store;
1.2 Every eligible customer who fulfils all qualifying requirements will receive the applicable Campaign reward. The Campaign is not a competition and does not involve a draw or any element of chance.
The promoter of this Campaign is Mobile Telephone Networks Proprietary Limited t/a MTN Business, Registration Number 1994/009584/07, with its principal place of business at 216 14th Avenue, Fairland, Johannesburg, South Africa ("MTN").
3.1 The Campaign is available only to pre-selected SME MTN Business customers who:
3.1.1 shall receive direct Campaign communication by email and/or SMS;
3.1.2 are out of contract and eligible to upgrade;
3.1.3 have a qualifying MSISDN included in MTN's approved Campaign base;
3.1.4 are subscribed to a current price plan reflected in the approved voucher matrixes at 6;
3.1.5 meet MTN's applicable financial, account-status, credit checks and scoring; and
3.1.6 have valid contact details recorded against the relevant MTN Business account.
3.2 Excluded Customers
The following customers and transactions do not qualify:
3.2.1 An SME MTN Business customer that does not form part of the Campaign base (i.e. excluding the BAM, telemetry and MY MTN Choice Zero customers, which customers will not receive this Campaign communication from MTN);
3.2.2 All other MTN Business customers (including customers that upgrade to options set out in this Campaign shall be excluded). For purposes of clarity, this Campaign applies only to MTN Business pre-selected SME customers that meet the criteria set out in 3.1 above;
3.2.3 upgrades completed through a non-participating sales channel (i.e. VSAM, telesales and direct sales by MTN account managers);
3.2.4 upgrades that do not fall within the category set out in paragraph 6 below;
3.2.5 downgrades, lateral migrations, unlisted migrations or migrations not reflected at paragraph 6 below;
3.2.6 duplicate, fraudulent, manipulated or otherwise invalid transactions;
3.2.7 any transaction that does not satisfy all requirements in these Terms and Conditions; and
3.2.8 Where there’s device stock shortage and the customer opts to wait for stock availability before an upgrade activation, and such activation occurs after 30 October 2026, such upgrade will be excluded from the Campaign. Please note a customer is able to request an activation despite device shortages. Please note it is your responsibility as the customer to request for your upgrade activation whilst waiting for device stock replenishment.
4.1 The Campaign will run from 1 October 2026 until 30 October 2026, both dates inclusive ("Campaign Period").
4.2 All dates and times are based on South African Standard Time (SAST).
4.3 The qualifying contract must be successfully activated by no later than 30 October 2026. Any contract activated after 30 October 2026 does not qualify.
5.1 To qualify for the Campaign reward, an eligible customer must:
5.1.1 visit a participating BRC Store during the Campaign Period.
5.1.2 successfully upgrade the selected MSISDN to a price plan and contract term [either 24 (twenty-four) or 36 (thirty-six) months] that reflect a monetary reward set out in either Table A or B as set out in paragraph 6 below. The MTN store consultant/agent will assist the customer based on the customer’s preference and contract term based on the customer's needs and the available Campaign options.
5.1.3 ensure that the qualifying contract is activated by 30 October 2026;
5.1.4 the upgraded contract must remain connected and active for a minimum period of 45 (forty-five) days from the activation date; and
5.1.5 pass MTN's post-activation validation, billing, account-status and fraud checks.
5.2 Unless MTN Business expressly confirms otherwise in writing, the Campaign may not be used together with another voucher, reward or incentive campaign applicable to the same upgrade transaction.
6.1 The qualifying upgrade options are upgrades from either price plans S++; S, M and/or Data M to either price plan S, M, L or Data M (depending on the period of upgrade) as tabled below;
Table A: 24-month contract term
Current price plan | Upgrade to S | Upgrade to M | Upgrade to L | Upgrade to Data M |
|---|---|---|---|---|
Data S++ | No voucher | R150 | R500 | No voucher |
S | No voucher | R100 | R500 | No voucher |
M | No voucher | No voucher | R300 | No voucher |
Data M | No voucher | R100 | R500 | No voucher |
Table B: 36-month contract ter
Current price plan | Upgrade to S | Upgrade to M | Upgrade to L | Upgrade to Data M |
|---|---|---|---|---|
Data S++ | R50 | R450 | R500 | R50 |
S | No voucher | R400 | R500 | No voucher |
M | No voucher | No voucher | R300 | No voucher |
Data M | No voucher | R350 | R500 | No voucher |
6.2 The applicable reward voucher values are determined by the price plan upgrade Its important not note that different reward vouchers apply based on the upgrade period, of either a 24 (twenty-four) months or 36 (thirty-six) month contract term, as reflected in either Table A or B above.
6.3 The eligible customer is free to select any available upgrade option that meets their needs. However, a Campaign reward will apply only where upgrade (migration from one price pan to another) as reflected in either Table A or Table B above
6.4 The subscription fee, plan benefits, promotional benefits and plan inclusions remain subject to MTN's standard subscriber, billing, fair-use and price-plan terms and conditions.
6.5 Any device selected by the customer will be charged at an additional monthly cost and will remain subject to stock availability, credit approval and the applicable device terms. A device does not form part of the Campaign reward and does not determine the voucher value. Where there’s device stock shortage, the Customer opts to wait for stock availability before an upgrade activation, if such activation occurs after 30 October 2026, such upgrade will be excluded from the Campaign.
7.1 Each qualifying upgraded MSISDN will receive 1 (one) Checkers store voucher valued between R50.00 (fifty rand) and R500.00 (five hundred rand), as set out in either Table A and/or Table B (whichever is applicable to the eligible Customer that meets the has upgraded as envisaged in this Campaign).
7.2 During the 45 (forty-five) day validation period, the qualifying contract must:
7.2. remain active and connected;
7.2.2 not be cancelled, reversed, suspended or disconnected;
7.2.3 remain linked to the qualifying upgraded MSISDN and customer account; and
7.2.4 pass MTN's applicable billing, account-status and fraud-validation checks.
7.3 If the qualifying upgrade fails all or any of the validation requirements set out in paragraph 7.2 above, the customer will forfeit the reward and no voucher will be issued.
7.4 After successful validation, MTN's appointed fulfilment provider will generate the Checkers store wiCode which can be used to redeem the voucher. MTN will send the wiCode to the customer by SMS and/or email using the contact details recorded against the customer's account.
7.5 One (1) voucher will be issued per qualifying upgraded MSISDN. Duplicate claims or multiple rewards for the same qualifying upgrade will not be honored.
7.6 Customers are responsible for ensuring that their contact information held by MTN Business is accurate and up to date. MTN will not be responsible for delayed or unsuccessful delivery caused by incorrect, incomplete or outdated customer information.
7.7 Customers are responsible for ensuring that their contact information held by MTN is accurate and up to date. MTN will not be responsible for delayed or unsuccessful delivery caused by incorrect, incomplete or outdated customer information.
8.1 The Checkers store voucher will be valid for 60 (sixty) days from its date of issue.
8.2 The voucher must be redeemed before its stated expiry date. An expired or unused voucher will be forfeited and will not be extended or replaced, except where MTN confirms a verified technical or fulfilment error or where required by applicable law.
8.3 The voucher:
8.3.1 may be redeemed only at a Checkers store redemption channels, subject to the applicable Checkers terms;
8.3.2 cannot be exchanged for cash, airtime, data, an MTN account credit or another reward;
8.3.3 is not transferable, refundable or exchangeable; and
8.3.4 remains subject to all merchant restrictions, redemption rules and applicable voucher-use conditions.
8.4 Any partial-redemption, remaining-balance or restricted-product rules will be governed by the applicable Checkers store voucher terms in force at the time of redemption.
8.5 The voucher code must be kept secure. MTN will not be responsible for unauthorised redemption after the code has been issued to the customer, except where the unauthorised use resulted directly from an error or willful actions of/by MTN or its appointed fulfilment provider, subject to the customer notifying MTN of such error.
9.1 MTN will collect and process personal information for the purposes of communicating the Campaign, confirming eligibility, validating qualifying upgrades, fulfilling vouchers, resolving queries and reporting on Campaign performance.
9.2 Personal information will be processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and MTN's Privacy Policy, available at www.mtn.co.za.
9.3 MTN may share the minimum information reasonably required for voucher generation and fulfilment with its appointed fulfilment provider and relevant merchant, subject to applicable data-protection requirements.
10.1 MTN may withhold or recover a reward where it reasonably determines that the customer did not meet the Campaign requirements, the qualifying transaction was cancelled or reversed, incorrect or misleading information was supplied, fraudulent activity or Campaign abuse occurred.
10.2 MTN reserves the right to amend, suspend or terminate the Campaign where reasonably necessary because of operational, regulatory or other circumstances beyond MTN's reasonable control, subject to applicable law. Any amendment at the date of amendment, suspension or termination will not unfairly affect a reward already earned by a customer who fulfilled all qualifying requirements before the amendment.
10.3 To the fullest extent permitted by law, MTN will not be liable for loss, damage or delay caused by technical failures, network unavailability, system outages, third-party booking availability or events beyond MTN's reasonable control.
10.4 These Terms and Conditions must be read together with MTN's standard subscriber agreement, the applicable Campaign terms, and Mangwanani's booking and redemption conditions.
10.5 These Terms and Conditions are governed by the laws of the Republic of South Africa.
10.6 A copy of these Terms and Conditions will be available on MTN's official platforms during the Campaign Period. Campaign-related queries may be submitted through MTN's usual customer support channels.