Please take note of the price adjustment on your monthly contract.

MTN South Africa has announced adjustments to its consumer contract pricing, effective 1 February 2026, as part of its commitment to delivering superior connectivity and value for customers. These price adjustments are necessary to sustain MTN’s ongoing investment in network expansion, infrastructure resilience and customer experience, ensuring that South Africans continue to enjoy uninterrupted, high-speed connectivity on SA’s best network.  

The consumer contract price adjustments will result in an average increase of 5.4% on customers’ total monthly bills, driven by updates to subscription fees and voice rates. Other components, such as device fees, insurance fees, value-added-service fees, out-of-bundle data rates, and add-on voice, SMS and data bundle prices, will remain unchanged.  

MTN will introduce enhanced benefits across selected consumer contract plans, including increased monthly minutes, airtime allocations and speed upgrades:  

MTN continues to invest significantly in expanding network capacity and strengthening infrastructure to meet growing data demand. Consequently, subscription fees will be adjusted by an average of 9.7%, while out-of-bundle voice rates will increase by an average of 8.0%. 

Although general consumer inflation has eased, MTN and the telecommunication sector in South Africa continue to face steeper increases in operational costs, including electricity and measures to protect and restore network infrastructure from vandalism. These factors, together with our ongoing investment in network resilience and capacity, have made the price adjustments essential to maintain South Africa’s best network and deliver superior connectivity for our customers. 

Out-of-bundle charges will be effective from 1 February 2026, while subscription fees will only be reflected from the date of the customer’s bill run date (i.e. the date when inclusive benefits are allocated) – this date will typically fall on the 1^st, 5^th, 11^th, 12^th, 17^th and 27^th of February 2026. To confirm the billing date, customers can refer to their recent invoice by downloading the MTN app. 

Q. When will the adjustments be in effect? 
Answer:  

• The out-of-bundle usage charges will become effective from 1 February 2026. 

• Subscription fees, where applicable, will change as per the customers’ Bill Run date. This represents the date on which MTN allocates the customers’ price plan inclusive value and is typically on the 1st, 5th, 11th, 12th, 17th, and 27th February 2026 for most consumer contract customers.    

Q. How did MTN notify me of these adjustments? 
Answer: 

• MTN will send you a notification SMS and/or email between the period of 10 December 2025 to 29 January 2026.  

Q: What happens if I did not receive an SMS notification? 
Answer:  

• Notifications are sent via SMS and/or email depending on your contact details on record.    

Q. Why is MTN increasing prices? 
Answer: 

Q. What is the price increase? 
 Answer: 

Q. Which price plans are receiving additional benefits? 
Answer: 

• Selected plans will receive additional value at no extra cost: 

Q. Where can I get my statements and/or invoices? 
Answer: 

Q. What happens to my handset/device instalment amount? 
Answer: 

Q. If I sign up for a new contract, perform an upgrade and/or add an additional contract to my account during January 2026 will the increase still apply? 
Answer: 

Q. How can I optimise my monthly communication costs better? 

Answer: 

Q. Which customer type will be affected by the price adjustments?  
Answer: 

Q.  Are Enterprise customers impacted by the Consumer price plan adjustment? 

Answer: 

• Enterprise customers will only be impacted by the consumer contract price adjustments if they are on a consumer price plan.