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There are a number of ways

Fax a written request, your new details and your ID to 083 705 7171

Email your request, new details and your ID to

Dial 808 or 0831808

Access MTN active for the self-help options and make the changes there.


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  • @J_man_ Hi, it was a prepaid sim, which wasn't in use for 4months. As per prepaid t&c's, if a sim isn't use for 3months, it is deactivated. 4 minutes ago
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