We are aware of fraudulent scams and hoaxes being circulated via different mediums using MTN as fake endorsement. These are some of the scams and hoaxes that we are aware of.
As a customer you may receive an SMS saying the following: Congratulations!!! You won R1, 000,000.00 in the on-going Chevron UK bonanza. Claim code: CHVUKB/SA/10. Call Elizabeth on 0835161978 from 9am to 4pm for claim.
MTN Play scam
Please note that this email is a scam: “Your e-mail address has won US$ 500,000.00 (Five Hundred Thousand United States Dollars Only). This is from a total cash prize of US$ 5, 000,000.00 (Five Million United States Dollars) shared amongst the lucky winners in this grand category.
File claim for your winnings immediately by contacting our Financial Controller using the information below:
The Financial Controller, MTN Play Name: JAMES K. Ade, Email: firstname.lastname@example.org.
All participants were selected randomly from the World Wide Web (WWW) through computer draw system and extracted from over 200,000 companies. This promotion takes place periodically and no ticket is sold. This lottery scheme is organized to encourage the use of the internet and promote computer literacy worldwide.
All winnings must be claimed and received on/before Friday, November 26, 2010. You have been assigned a unique ID below: REF #: 5/29. For security reasons, you are advised to keep your winning information confidential till your claims is processed and you gain proper identification as our original winner. Send an email with your reference number to our controller now for complete instructions on how to receive your winning as appropriate. Congratulations from our entire team.
International Relations Dept.
An SMS scam is currently doing the rounds saying that customers have won millions of rand and they need to buy airtime to the value of R180. Recipients are further requested to deposit cash to a particular account before claiming the prize.
FIFA competition scam
Customers being informed that they have won a car in exchange for their personal details are to note that this is a scam.
Scam involving M-Net
Customers are receiving an SMS informing them that they have won R350 000 from M-Net and MTN. SMSs are sent from 0832433030.
Fraudulent $120 000 email hoax/scam
MTN is aware of the fraudulent email being circulated which states that MTN is awarding $120 000 to its customers.
This email is a hoax and a potential phishing scam. MTN would like to warn its customers against participating in any such promotion, opening email attachments from unknown sources and forwarding any personal information to an unknown recipient. All MTN promotions and competitions are checked and audited and MTN does not make use of random SMSs or emails to support any of its promotions, competitions or give-aways.
2010 Nokia and MTN FIFA competition scam
A call is received to indicate that a customer has won R90 000 in a Nokia and MTN FIFA competition. The caller requests personal information like bank details for funds to be transferred into her account.
Phishing Sites Hoax
Customers are urged to be on the lookout for the following phishing sites:
Weekend Away scam
Customers receive a call from a person claiming to be from MTN. The person informs the customer that they have won a weekend away to an unnamed resort located on the KwaZulu-Natal North Coast or any other place. They request that the customer redeem the prize before a certain period. The caller also informs that the prize can be exchanged for a cash payment in the amount of R 20 000. The customer is requested to purchase two R 180 MTN airtime vouchers.
Nokia yearly promotion scam
The customer will receive a call to inform them of certain prizes. The customer is requested to purchase a voucher of R180 and SMS the pin number on the voucher. When the customer phones in to load the pin number the customer is informed that they will be disqualified and the process is that the pin number MUST be sent to the caller instead.
• Congratulations!! Your no. was among the lucky winners on the Nokia Yearly Promotion. You won R200, 000. Ticket no... Call 078748 9040 for your cash prize
• Congratulations you have won a prize of R95 000 with Nokia and MTN.
• Congratulation!! Your number was among the lucky winners on the NOKIA YEARLY PROMOTION. You won, R95, 000. Ticket no. 0155P. Call 0733844596. For Your Cash Prize.
• Congratulation! your mobile number has won R95,000 and a NOKIA E65 in the 2010 NOKIA YEARLY PROMO your CODE Yx2 call LUCKY or MALESA claim urmoney
Airtime telephonic scam
Subscribers are contacted telephonically by an individual who identifies himself/herself as an MTN employee, using the following number 083 434 3348. The individual invites the subscriber to SMS R180 worth of airtime, as a transfer cost, to the specified number in order to receive between £75 000 and £100 000. MTN would like to warn its customers against participating in any such offer and forwarding any personal information to an unknown recipient. MTN will never contact its subscribers directly to participate in any competition or promotion.
Airtime recharge platform scam
Customers will receive an SMS to indicate that they have won R30 airtime. The message further indicates that the customer should reply YES to confirm & receive their Bonus R30 voucher. SMS costs R7.50. Dial *120*2000# to view or stop." When a customer dials *120*2000# they will receive a screen welcoming them to an airtime recharge platform and it will request the customer to register to their service. The customer will also receive the following number (086 120 7827).
On calling the number 086 120 7827 a company Green will enter a person into a deal that works as follows:
1. A customer will pay a once off payment of R 151 as a registration fee.
2. R30 airtime will then be credited to the customer's number after about 7 to 10 days
3. The customer will be also be given a R300 gift voucher and
4. R90 will be taken from the balance of airtime on a monthly basis and the customers will be credited with R90 worth of airtime
5. The company also informs the customer that they sell prepaid electricity.
Euro prize money scam
There is a current fraud syndicate doing the rounds by way of an SMS being sent to MTN clients stating that they have won money in Euros. When claiming the prize, you are requested bank details. You are requested to call 0023928106 to claim your prize.
Win a Mercedes Benz scam
MTN customers are advised of the following scam; “CONGRATULATIONS!! Your NUMBER has WON a MERCEDES BENZ LC600 CLASSIC worthy $170,000 from GERMANY MOTORS. Call the Manager Dr. MOHAMED RAIZER on +254726284162”.
Birthday promotion scam
Please note there is an SMS going around claiming to be from MTN which is a scam. The SMS states “Congrat's, MTN user y've won R30 Mtn airtime. Reply YES to confirm & receive your Bonus R30 voucher @ R7.50,T&C's apply, dial *120*2000# to view or stop”.
SMS car competition scam
A client is requested to fax their ID to 0865474513 in order to be in line to win a car. Once the SMS is sent through, the client receives an SMS notification from 0787271999.
BMW FIFA 2010 scam
The scam reads: Dear MTN customer you have won a brand new car 2008 VW polo GTi 1.8 model. FIFA is giving away 8 brand new cars to MTN valued customers to promote 2010 FIFA world cup. Your MTN Number is among the 8 selected lucky winners Fax copy of your identity document and your MTN cell number to our customer care on: 0865194295 The car will be delivered to you within 2working days. For any further information contact FIFA branch office in Brazil on +5508000897941 for assistance.
Cell Phone Number: 0839994690
MTN/BMW SMS scam
This scam states that you are a winner of a BMW 3 Series Coupe, courtesy of MTN/BMW 2010 Promotion, to be delivered on 21/08/09. Contact email@example.com or +27838810417.
MTN subscription scam
This email scam that states the following: “Please find attached latest promotions available to the city of Cape Town. Each contract is set to be easy on the pocket with immense value for money. Should you wish to apply for a contract with us please complete the attached application form and submit with a copy of you id, pay slip and 3 months bank statements or a cancelled check. Alternatively should you wish to pay with your credit card please submit a copy of the front and back of your credit card.
Fax no: 0837058523
Government sales support
The attachments on the email are as follows;
1. Municipality promos July 09.pdf (3 MB)
2. MTN Contract Checklist.doc (28 KB)
3. Subscriber_Agreement_COnsumer_-_English.pdf (184 KB)”
There is currently a possible fraudulent activity around RICA where people are approaching households so that they can register customers for RICA. Customers are advised that this is not initiated or approved by MTN.
SMS prepaid voucher scam
Customers are receiving an SMS claiming that they have won R95 000.00 with a ticket number and a mobile number of 0781418626 to claim the prize. When the customer calls the number, a gentleman by the name of Desmond requests the customer to purchase R180 x 4 prepaid MTN airtime and phone him back with the relevant codes. The customer is further advised that once this is done the money will be transferred into the customer’s account or a posted cheque. Desmond claims to be based at the MTN Bloemfontein Branch, Cnr Nelson Mandela Drive. Customers are advised that this is a scam.
Airtime voucher scam
There are fraudsters calling MTN customers and asking them to buy airtime worth R180 at any Engen garage. The customers are asked not to load the airtime on their cell phone but to call 071 967 2766 (a Vodacom number) to give the voucher number, their address and other personal details to the person who answers so that they can stand a chance of winning R20 000. The fraudsters also inform the customers that MTN will also reimburse them the R180 that they have spend to buy the airtime.
After the voucher number and personal details have been bought and given out as instructed, the fraudsters call to thank the customer and to give the customer a reference number informing them that it is their ticket number showing that they have won and that they should use this number to claim their prize from MTN.
MTN 1-4-1 Loyalty programme scam
There is a scam doing the rounds where the fraudsters call and request a client’s physical address and ID number. They claim that they are promoting the 1-4-1- Loyalty programme and that the client will win a phone. MTN does not call on clients to promote the 1-4-1 Loyalty programme.
SA Foundation donate school equipment scam
There is a syndicate currently doing the rounds in Limpopo where the fraudsters promise schools that MTN will donate science equipment to their schools, on condition that the supply of the equipment will only take place after the school has deposited money to the value of R3 600, to cover the transportation insurance, into a Standard Bank account. Once the money is paid the fraudsters disappear without equipment being delivered.
MTN lottery games consulting scam
The scam talks about a competition between MTN and 2010 Local Organizing Committee (LOC) in South Africa and claims that the customer is the winner of: e FINAL BALLOT DRAW, and a JACKPOT WINNER OF THE SUM OF US$ 850,000.00(EIGHT HUNDRED AND FIFTY THOUSAND UNITED STATES DOLLAR).
It further states that the MTN Raffle Draw was organised by the MTN Lottery Game Consulting (L G C) and the Local Organizing Committee (L O C) of the 2010 World Cup, to create awareness for the world, as South Africa is finalizing their preparation for the hosting of the 2010 World Cup.
MTNLoaded members requested to provide details via email due to congestion—scam
MTNLoaded customers are receiving mail messages informing them that they need to provide account details to MTN in order to prevent their MTNLoaded accounts from being closed.
“Dear Mtnloaded Member,
Due to the congestion in all Mtnloaded! Users accounts, Mtnloaded! Would be shutting down all unused accounts. In order to avoid the deactivation of your account, you will have to confirm your e-mail by filling out your Login Info below by clicking the reply button. The personal information requested is for the safety of your Mtnloaded! Account. Please
Mtnloaded Username: ........................
Mtnloaded Cell Phone:............................
Mtnloaded Confirm Your Password:..........
Date Of Birth:........................
Country Of Residence: ...........
After you must have followed the instructions in the sheet, your Mtnloaded! account will not be interrupted and will continue as normal. Thank you for your usual co-operation. We apologize for any inconvinience. Mtnloaded! Customer Care Case number: 8941624”
Company engineer from MTN hoax
There are numerous emails being circulated with the following, or similar, message: If you receive a phone call on your mobile from any person, saying that, he or she is a company engineer, or saying that they're checking your mobile line, and you have to press # 90 or #09 or any other number. End this call immediately without pressing any numbers. There is a fraud company using a device that once you press #90 or #09 they can access your SIM card and make calls at your expense.
This is a hoax and should be ignored: “If you receive a phone call and your mobile phone displays (XALAN) on the screen don't answer the call and end the call immediately. This virus will erase all IMEI and IMSI information from both your phone and your SIM card, which will make your phone unable to connect with the telephone network. You will have to buy a new phone. This information has been confirmed by both Motorola and Nokia.”
MTN is distributing free mobile phones for their brand promotion—hoax
There are numerous emails being circulated with the following, or similar, message: “MTN is distributing free Mobile Phones for their brand promotion. They hope to increase their popularity and sale by this campaign. All you need to do is send an email to about 8 people and you will receive a Nokia N95. However, if you send an email about this to 20 or more people, you will receive a Nokia E90. Make sure you send a copy to firstname.lastname@example.org.” This is a hoax and should be ignored.
We apologise for any inconvenience that these scams and hoaxes may have caused.