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In the event that your SIM card and handset is lost or stolen, immediately report the SIM card as lost or stolen, and ensure that your phone is blacklisted. Make sure that you have your IMEI number on hand to ensure that the correct handset is blacklisted. Our call centres are available 24/7, 365 days of the year.

Prepaid: 173 or 083173

Contract: 808 or 0831808

Call forward/divert fraud

By manipulating features of the MTN network, a user can make and receive calls (including the transfer of messages), which are then billed to an account provisioned with call forwarding and diversion services.

International call forwarding fraud

This occurs when a subscriber has either lost or had their SIM card stolen. The fraudster then diverts the SIM to an international mobile or fixed line number or international switchboard, without the knowledge of the subscriber.

Prepaid fraud

Any use of a prepaid product, which deprives MTN of revenue, constitutes fraud. Prepaid fraud includes illegally adding or applying value to the prepaid account.

Prepaid airtime

Fraudsters call the MTN call centre claiming that they purchased airtime vouchers and are unable to load them as they have already been loaded. The fraudsters have the voucher details with them and are able to validate their claims. In these instances, they collaborate with the person that has actually loaded the airtime voucher.

SIM swap

This occurs when an unsuspecting MTN subscriber’s SIM card is swapped with another sim card. Thieves are then able to gain access to the subscriber’s internet banking profiles and passwords.

Cyber Crime

Any criminal act dealing with computers and networks, this also includes crimes conducted through the internet. For example; hacking, telemarketing, internet fraud, identity theft, and credit card thefts.

Premium Rate Service fraud (PRS)

Premium rate services provide callers or SMS senders with information or content, which is charged at a premium rate. Typically this will relate to adult chat (sex) lines, gambling, horoscopes, news, weather etc. that may be provided via voice or SMS.

The fraud is committed when the customer’s phone is lost or stolen and does not report it immediately and the criminals use the customer’s phone to contact and send SMSs to these premium rated numbers. High losses can be incurred by the customer if the handset was not reported immediately.

Credit card fraud

This occurs when the legitimate owner of a credit card does not authorise its use for the payment of any MTN service or product. This is usually a secondary type of fraud, occurring after a credit card has been stolen.

Cheque fraud

If a cheque has been tendered for payment of any MTN product or service but it has not been authorised by the cheque account holder, or if the account holder knows at the time of the payment that the cheque is valueless, then fraud has been committed.

SMS/MMS fraud

The distribution of text or picture messages through any network, in a manner intended to deprive MTN of revenue, is considered fraud.

SMS notification fraud

Criminals send MTN subscribers SMS messages informing them that they have won money or prizes. The subscribers are then requested to provide their personal details to verify their identity or provide airtime vouchers to claim the prices. However, once criminals have this private information, they are able to commit identity theft, or once the voucher serial number and pin is provided disconnect the call.

Me2U transfer fraud

Subscribers are sent an SMS, styled as a ‘Please Call Me’, requesting them to dial a number. However, the number they are asked to call is prefixed by a Me2U transfer code. Once a subscriber dials this number, airtime is transferred from the victim to the fraudster.

Subscription fraud

This is where an applicant supplies a forged or false application for an MTN contract and has no intention of paying for the service at the time of the application.

Identity theft

This is where an applicant pretends to be someone else by assuming that person's identity, typically in order to access resources or obtain credit and other benefits in that person's name.

Roaming fraud

This occurs when a client uses any MTN product or service outside his or her home country and has no intention of paying the cost of calls made while roaming in another country.

International revenue share fraud

This is where fraudsters artificially inflate traffic by generating calls to certain portions of international number ranges with no intention of paying for the calls. Most of this fraud is perpetrated with lost or stolen SIM cards.

Disclosure of itemised billing fraud

In order to imitate an actual subscriber, a fraudster will contact the MTN call centre and request an itemised bill for ‘his’ or ‘her’ account. As the fraudster possesses all of his or her victim’s verification details, he or she is able to undergo the five-point security check and obtain these personal records.

Phishing and pharming fraud

Phishing is the term used to describe a social engineering practice by fraudsters to imitate legitimate companies in unsolicited emails to entice people to share personal identity data and financial account credentials such as online banking passwords. Pharming redirects the traffic from a website to another bogus website.

We are aware of fraudulent scams and hoaxes being circulated via different mediums using MTN as fake endorsement. These are some of the scams and hoaxes that we are aware of.

SMS scam

As a customer you may receive an SMS saying the following: Congratulations!!! You won R1, 000,000.00 in the on-going Chevron UK bonanza. Claim code: CHVUKB/SA/10. Call Elizabeth on 0835161978 from 9am to 4pm for claim.

MTN Play scam

Please note that this email is a scam: “Your e-mail address has won US$ 500,000.00 (Five Hundred Thousand United States Dollars Only). This is from a total cash prize of US$ 5, 000,000.00 (Five Million United States Dollars) shared amongst the lucky winners in this grand category.

File claim for your winnings immediately by contacting our Financial Controller using the information below:

The Financial Controller, MTN Play Name: JAMES K. Ade, Email:

All participants were selected randomly from the World Wide Web (WWW) through computer draw system and extracted from over 200,000 companies. This promotion takes place periodically and no ticket is sold. This lottery scheme is organized to encourage the use of the internet and promote computer literacy worldwide.

All winnings must be claimed and received on/before Friday, November 26, 2010. You have been assigned a unique ID below: REF #: 5/29. For security reasons, you are advised to keep your winning information confidential till your claims is processed and you gain proper identification as our original winner. Send an email with your reference number to our controller now for complete instructions on how to receive your winning as appropriate. Congratulations from our entire team.

Yours faithfully,

Pauline Green

International Relations Dept.

MTN Play

SMS scam

An SMS scam is currently doing the rounds saying that customers have won millions of rand and they need to buy airtime to the value of R180. Recipients are further requested to deposit cash to a particular account before claiming the prize.

FIFA competition scam

Customers being informed that they have won a car in exchange for their personal details are to note that this is a scam.

Scam involving M-Net

Customers are receiving an SMS informing them that they have won R350 000 from M-Net and MTN. SMSs are sent from 0832433030.

Fraudulent $120 000 email hoax/scam

MTN is aware of the fraudulent email being circulated which states that MTN is awarding $120 000 to its customers. This email is a hoax and a potential phishing scam. MTN would like to warn its customers against participating in any such promotion, opening email attachments from unknown sources and forwarding any personal information to an unknown recipient. All MTN promotions and competitions are checked and audited and MTN does not make use of random SMSs or emails to support any of its promotions, competitions or give-aways.

2010 Nokia and MTN FIFA competition scam

A call is received to indicate that a customer has won R90 000 in a Nokia and MTN FIFA competition. The caller requests personal information like bank details for funds to be transferred into her account.

Phishing Sites Hoax

Customers are urged to be on the lookout for the following phishing sites:—phishing site—phishing site—phishing site—phishing site—phishing site—phishing site

Weekend Away scam

Customers receive a call from a person claiming to be from MTN. The person informs the customer that they have won a weekend away to an unnamed resort located on the KwaZulu-Natal North Coast or any other place. They request that the customer redeem the prize before a certain period. The caller also informs that the prize can be exchanged for a cash payment in the amount of R 20 000. The customer is requested to purchase two R 180 MTN airtime vouchers.

Nokia yearly promotion scam

The customer will receive a call to inform them of certain prizes. The customer is requested to purchase a voucher of R180 and SMS the pin number on the voucher. When the customer phones in to load the pin number the customer is informed that they will be disqualified and the process is that the pin number MUST be sent to the caller instead.

Examples are:

• Congratulations!! Your no. was among the lucky winners on the Nokia Yearly Promotion. You won R200, 000. Ticket no... Call 078748 9040 for your cash prize

• Congratulations you have won a prize of R95 000 with Nokia and MTN.

• Congratulation!! Your number was among the lucky winners on the NOKIA YEARLY PROMOTION. You won, R95, 000. Ticket no. 0155P. Call 0733844596. For Your Cash Prize.

• Congratulation! your mobile number has won R95,000 and a NOKIA E65 in the 2010 NOKIA YEARLY PROMO your CODE Yx2 call LUCKY or MALESA claim urmoney

Airtime telephonic scam

Subscribers are contacted telephonically by an individual who identifies himself/herself as an MTN employee, using the following number 083 434 3348. The individual invites the subscriber to SMS R180 worth of airtime, as a transfer cost, to the specified number in order to receive between £75 000 and £100 000. MTN would like to warn its customers against participating in any such offer and forwarding any personal information to an unknown recipient. MTN will never contact its subscribers directly to participate in any competition or promotion.

Airtime recharge platform scam

Customers will receive an SMS to indicate that they have won R30 airtime. The message further indicates that the customer should reply YES to confirm & receive their Bonus R30 voucher. SMS costs R7.50. Dial *120*2000# to view or stop." When a customer dials *120*2000# they will receive a screen welcoming them to an airtime recharge platform and it will request the customer to register to their service. The customer will also receive the following number (086 120 7827).

On calling the number 086 120 7827 a company Green will enter a person into a deal that works as follows:

1. A customer will pay a once off payment of R 151 as a registration fee.

2. R30 airtime will then be credited to the customer's number after about 7 to 10 days

3. The customer will be also be given a R300 gift voucher and

4. R90 will be taken from the balance of airtime on a monthly basis and the customers will be credited with R90 worth of airtime

5. The company also informs the customer that they sell prepaid electricity.

Euro prize money scam

There is a current fraud syndicate doing the rounds by way of an SMS being sent to MTN clients stating that they have won money in Euros. When claiming the prize, you are requested bank details. You are requested to call 0023928106 to claim your prize.

Win a Mercedes Benz scam

MTN customers are advised of the following scam; “CONGRATULATIONS!! Your NUMBER has WON a MERCEDES BENZ LC600 CLASSIC worthy $170,000 from GERMANY MOTORS. Call the Manager Dr. MOHAMED RAIZER on +254726284162”.

Birthday promotion scam

Please note there is an SMS going around claiming to be from MTN which is a scam. The SMS states “Congrat's, MTN user y've won R30 Mtn airtime. Reply YES to confirm & receive your Bonus R30 voucher @ R7.50,T&C's apply, dial *120*2000# to view or stop”.

SMS car competition scam

A client is requested to fax their ID to 0865474513 in order to be in line to win a car. Once the SMS is sent through, the client receives an SMS notification from 0787271999.

BMW FIFA 2010 scam

The scam reads: Dear MTN customer you have won a brand new car 2008 VW polo GTi 1.8 model. FIFA is giving away 8 brand new cars to MTN valued customers to promote 2010 FIFA world cup. Your MTN Number is among the 8 selected lucky winners Fax copy of your identity document and your MTN cell number to our customer care on: 0865194295 The car will be delivered to you within 2working days. For any further information contact FIFA branch office in Brazil on +5508000897941 for assistance.

Cell Phone Number: 0839994690


This scam states that you are a winner of a BMW 3 Series Coupe, courtesy of MTN/BMW 2010 Promotion, to be delivered on 21/08/09. Contact or +27838810417.

MTN subscription scam

This email scam that states the following: “Please find attached latest promotions available to the city of Cape Town. Each contract is set to be easy on the pocket with immense value for money. Should you wish to apply for a contract with us please complete the attached application form and submit with a copy of you id, pay slip and 3 months bank statements or a cancelled check. Alternatively should you wish to pay with your credit card please submit a copy of the front and back of your credit card.

Fax no: 0837058523

Government sales support

MTN Business

The attachments on the email are as follows;

1. Municipality promos July 09.pdf (3 MB)

2. MTN Contract Checklist.doc (28 KB)

3. Subscriber_Agreement_COnsumer_-_English.pdf (184 KB)”

RICA—possible scam

There is currently a possible fraudulent activity around RICA where people are approaching households so that they can register customers for RICA. Customers are advised that this is not initiated or approved by MTN.

SMS prepaid voucher scam

Customers are receiving an SMS claiming that they have won R95 000.00 with a ticket number and a mobile number of 0781418626 to claim the prize. When the customer calls the number, a gentleman by the name of Desmond requests the customer to purchase R180 x 4 prepaid MTN airtime and phone him back with the relevant codes. The customer is further advised that once this is done the money will be transferred into the customer’s account or a posted cheque. Desmond claims to be based at the MTN Bloemfontein Branch, Cnr Nelson Mandela Drive. Customers are advised that this is a scam.

Airtime voucher scam

There are fraudsters calling MTN customers and asking them to buy airtime worth R180 at any Engen garage. The customers are asked not to load the airtime on their cell phone but to call 071 967 2766 (a Vodacom number) to give the voucher number, their address and other personal details to the person who answers so that they can stand a chance of winning R20 000. The fraudsters also inform the customers that MTN will also reimburse them the R180 that they have spend to buy the airtime.

After the voucher number and personal details have been bought and given out as instructed, the fraudsters call to thank the customer and to give the customer a reference number informing them that it is their ticket number showing that they have won and that they should use this number to claim their prize from MTN.

MTN 1-4-1 Loyalty programme scam

There is a scam doing the rounds where the fraudsters call and request a client’s physical address and ID number. They claim that they are promoting the 1-4-1- Loyalty programme and that the client will win a phone. MTN does not call on clients to promote the 1-4-1 Loyalty programme.

SA Foundation donate school equipment scam

There is a syndicate currently doing the rounds in Limpopo where the fraudsters promise schools that MTN will donate science equipment to their schools, on condition that the supply of the equipment will only take place after the school has deposited money to the value of R3 600, to cover the transportation insurance, into a Standard Bank account. Once the money is paid the fraudsters disappear without equipment being delivered.

MTN lottery games consulting scam

The scam talks about a competition between MTN and 2010 Local Organizing Committee (LOC) in South Africa and claims that the customer is the winner of: e FINAL BALLOT DRAW, and a JACKPOT WINNER OF THE SUM OF US$ 850,000.00(EIGHT HUNDRED AND FIFTY THOUSAND UNITED STATES DOLLAR).

It further states that the MTN Raffle Draw was organised by the MTN Lottery Game Consulting (L G C) and the Local Organizing Committee (L O C) of the 2010 World Cup, to create awareness for the world, as South Africa is finalizing their preparation for the hosting of the 2010 World Cup.

MTNLoaded members requested to provide details via email due to congestion—scam

MTNLoaded customers are receiving mail messages informing them that they need to provide account details to MTN in order to prevent their MTNLoaded accounts from being closed.

“Dear Mtnloaded Member,

Due to the congestion in all Mtnloaded! Users accounts, Mtnloaded! Would be shutting down all unused accounts. In order to avoid the deactivation of your account, you will have to confirm your e-mail by filling out your Login Info below by clicking the reply button. The personal information requested is for the safety of your Mtnloaded! Account. Please

Mtnloaded Username: ........................

Mtnloaded Cell Phone:............................

Mtnloaded Password:..........................

Mtnloaded Confirm Your Password:..........

Date Of Birth:........................

Country Of Residence: ...........

After you must have followed the instructions in the sheet, your Mtnloaded! account will not be interrupted and will continue as normal. Thank you for your usual co-operation. We apologize for any inconvinience. Mtnloaded! Customer Care Case number: 8941624”

Company engineer from MTN hoax

There are numerous emails being circulated with the following, or similar, message: If you receive a phone call on your mobile from any person, saying that, he or she is a company engineer, or saying that they're checking your mobile line, and you have to press # 90 or #09 or any other number. End this call immediately without pressing any numbers. There is a fraud company using a device that once you press #90 or #09 they can access your SIM card and make calls at your expense.

XALAN hoax

This is a hoax and should be ignored: “If you receive a phone call and your mobile phone displays (XALAN) on the screen don't answer the call and end the call immediately. This virus will erase all IMEI and IMSI information from both your phone and your SIM card, which will make your phone unable to connect with the telephone network. You will have to buy a new phone. This information has been confirmed by both Motorola and Nokia.”

MTN is distributing free mobile phones for their brand promotion—hoax

There are numerous emails being circulated with the following, or similar, message: “MTN is distributing free Mobile Phones for their brand promotion. They hope to increase their popularity and sale by this campaign. All you need to do is send an email to about 8 people and you will receive a Nokia N95. However, if you send an email about this to 20 or more people, you will receive a Nokia E90. Make sure you send a copy to” This is a hoax and should be ignored.

We apologise for any inconvenience that these scams and hoaxes may have caused.

MTN prides itself on delivering exceptional service and support, and the abuse of our services and our infrastructure can and does affect our service delivery. Please help us stop all fraudulent activity committed on our networks.

If you are aware of any abuse and fraud regarding our networks or infrastructure, please submit a report to us. It will remain confidential, and we will conduct our investigation without ever disclosing your identity to anyone.

Have something to report? Please click the below link and complete the form below to report any fraudulent activity. Please provide us with the following information:

Click here to Report fraud >>

In the event that you want to report suspected internal fraud to MTN, but you want to remain totally anonymous, you can report your anonymous tip-off:

Call 083 123 7867



The tip-off will remain totally anonymous, unless you specify otherwise. Please tell us as much as you can. Specific details are very important; however, in the event that you don’t have the information, do not be deterred from making the call.

Some information that can be helpful:

1. Provide a background on the suspicion or wrongful act. Provide as much detail as possible e.g. physical address, contact telephone numbers and the names of the people involved.

2. Details of witnesses to the incident

3. Dates, times and places relating to the suspicion or wrongful act

4. Is there any money involved, and if possible, specify the estimated amount?

5. How often has it been occurring?

6. Existence or location of any proof relating to the allegation

7. Any additional information that you think may assist to follow up on the matter you are reporting


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  • @J_man_ Hi, it was a prepaid sim, which wasn't in use for 4months. As per prepaid t&c's, if a sim isn't use for 3months, it is deactivated. 4 minutes ago
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