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If you realise that your price plan is not working for you, you can migrate to one that suits you better. The migration policy allows for you to simply move from your current price plan to a new one. In this way, MTN Service Provider can offer you the best service for your lifestyle requirements.

To change your price plan, dial 083 1 08 and follow the prompts. Or come into one of our MTNSP Service Centres where you can complete a Migration Application Form. Don’t forget your ID book.

You will need to be on your new package for at least three months before migrating to another one.

Your existing contract will not be extended. The contract will carry on for the remainder of the contract period.

From the beginning of your next billing month.

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  • @J_man_ Hi, it was a prepaid sim, which wasn't in use for 4months. As per prepaid t&c's, if a sim isn't use for 3months, it is deactivated. 4 minutes ago
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