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Call 808 from an MTN number or 083-1808 from a Landline or non MTN number, alternatively you may send your request via e-mail to: (Estimated response on emails between 3 to 5 working days). It is also important to note that there is a minimum of 30 days’ and maximum 90 days notice before the term end of your contract.

The contract is not automatically cancelled after 24 months. If no notification is received, the contract will continue on a month-to-month basis.


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  • @J_man_ Hi, it was a prepaid sim, which wasn't in use for 4months. As per prepaid t&c's, if a sim isn't use for 3months, it is deactivated. 4 minutes ago
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