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Your Service Provider is the company that holds your contract and handles your account and billing details.

Contact your Service Provider. They handle your account and can supply an explanation for the suspension.

Dial * * 05 * PUK Number * New PIN Code * Repeat New PIN Code #. You can get your personal unblocking key (PUK) from your Service Provider.

If you're on a contract, contact your Service Provider, who will charge you for itemised billing according to their rates. To protect subscribers, Service Providers follow strict security procedures before approving an itemised billing request. If you are not the registered owner of the cellphone, you won't get an itemised bill for that number.

Your Service Provider will investigate the matter for you. If you are on Pay as you Go, you'll need to contact MTN Customer Services on 173 or 555 (Option 4) for operator assistance.


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  • @J_man_ Hi, it was a prepaid sim, which wasn't in use for 4months. As per prepaid t&c's, if a sim isn't use for 3months, it is deactivated. 4 minutes ago
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