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Contact the helpdesk on 808 or 0831-808 to suspend the SIM card and put a block on the actual instrument/handset. You will be required to have the serial/IMEI number of the handset.

Contact your Service Provider. They handle your account and can supply an explanation for the suspension.

Call 808 from an MTN number or 083-1808 from a Landline or non MTN number, alternatively you may send your request via e-mail to: (Estimated response on emails between 3 to 5 working days). It is also important to note that there is a minimum of 30 days’ and maximum 90 days notice before the term end of your contract.

Your Service Provider is the company that holds your contract and handles your account and billing details.

Dial *123# . Then select the option to send the settings to your cellphone. You will receive an SMS that has WAP settings in it. Follow the SMS directions then save the WAP settings to your phone.


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  • @J_man_ Hi, it was a prepaid sim, which wasn't in use for 4months. As per prepaid t&c's, if a sim isn't use for 3months, it is deactivated. 4 minutes ago
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