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Getting started at MTN

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This service is for MTN contract customers only. Phone 173 or visit an MTN store and get a Network Unlock form. You will be charged R570 to unlock your phone. The money must be deposited into an MTN bank account, and proof of payment together with the completed Network Unlock form must be provided. Your phone will be unlocked within two days of doing this.

With MTN 30-second billing, you are charged for the first 60 seconds and then in units of 30 seconds for the rest of your call.

The feature that allows you to see an incoming call number is called Caller Line Identification Presentation (CLIP).

If you are on contract, contact your Service Provider to have this activated. If you're on PayAsYouGo, phone 173.

Please note that if someone calling you has hidden their number/identity, you will not be able to see the number even if you have CLIP loaded onto your phone.

No. Normal (International Calling rates) and Telkom rates will apply. Your free minutes will be used up only if you call within South Africa.


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  • @darryltorr Sorry for the inconvenience, we understand your frustration. Unfortunately, it's all dependent on the store. Each branch differs 20 minutes ago