To sign an MTN Contract in store, you'll need the following:
- Proof of residence (e.g., levy statement or electricity bill)
- Proof of income
- Three months' bank statements
To set up MTN Voicemail, dial 100 and follow
the prompts to record your personal greeting.
To set up MTN Call Line Identity, call
808 to activate the service if you're on MTN Contract. The service is set up automatically
for MTN PayAsYouGo customers.
If you're struggling to get online, check the following:
- Does your device support data?
- Are you in an area with GSM coverage? (See network
- Does your SIM card support basic or enhanced data services?
- Has your service provider activated your SIM card for data services?
Please note: if there's a network lock on your cellphone, please bring it in to
your nearest MTN store and have it unlocked free of charge.
PINs and passwords
Your default PIN code on your cellphone is 00000.
Dial 100 and follow the prompts to customise your PIN.
Register online for My MTN now, and you can
use the same profile, username and password for your
My contract (MTN Active) and
My shop accounts.
Numbers to know
Dial 112 for emergency services 112 operates throughout
South Africa 24/7. You can dial 112 (even without a SIM card in your phone) for
help with most emergencies, including fires, crimes, snakebites or poisoning and
Dial *141# to check your balance This is a free service
that lets you check your daily and monthly balances for remaining minutes, SMSs
Dial *120*668# to send A safe, secure and affordable way
to do your banking with no account service fees or minimum balance required.
Dial 200 for
Directory Enquiries This is a 24-hour service for local and international
numbers. The calls made to Directory Enquiries are charged according to the
price plan you're on.
See more USSD codes
Weekdays from 19:00 to 07:00, Saturdays, Sundays and public holidays are off-peak
times for My MTNChoice, My MTNChoice Flexi and MTN PayAsYouGo customers.
Check our price plans to see what
rates you'll be paying according to the plan you're on.
As part of the MTN family you have access to a range of easy-to-use services. If
there's a free service that isn't available to you by default call 173 on MTN PayAsYouGo
or 808 on MTN Contract for help. Please click on the services listed below to find
out more about them.