Help and support.

How can I make sure I keep my MTN number active?

If you want to keep your number active for a newly activated Sim cards simply recharge with airtime or bundles on the first 30 days. Thereafter recharge with airtime or bundles at least once every 90 days.

How do I do a SIM Swap?

Buy and activate a new SIM. Once activated, dial *135*3# on the new SIM to start the SIM swap process.

How much does XtraTime cost and how do I know if I qualify?

The XtraTime service fee is R1,10 per R10 advanced. Whether you qualify for XtraTime will depend on your activity on the network, which includes how often you recharge. – Check on service fee amount

Where do I change my Price Plan?

You can change your Prepaid Price Plan on the MTN App and on *136#.