If you’re an MTN contract customer, MTN Insurance offers cover for your phone, sim
cards, laptop or modem, but not just like any other insurance provider… We understand
that your devices has become an extension of you and what’s important to you. That
is why we offer loan handsets while your damaged phone is in for repair, giving
you peace of mind and keeping you connected!
Now you can apply for insurance, submit a claim and cancel insurance online without
the hassle of all the paper work.
MTN Insurance Cancellation Form
Insurance claim forms
Find the claim form you are looking for in the list below
A. Complete a claim and forward it to fax: 011-912-5122 or email:
firstname.lastname@example.org OR Call MTN’s claims department on 083 123 6084
A. The service covers any MTN Insurance handset that needs to be booked in for repair,
whether it’s warranty repair or material damage.
A. Proof of purchase of the handset and just the handset.
A. Do not send in your SIM Card, memory card, battery cover and battery.
- 24 hours within Gauteng Province
- 24 - 36 hours outside of Gauteng Province
- 72 hours in remote areas, e.g. rural areas
A. You can keep the loan phone for the duration of the repairs, with a maximum of
A. We will collect your damaged phone from work or home and deliver your loan phone
at the same time.
* MTN (PTY) LTD is an authorised Financial Service Provider underwritten by Guardrisk
Insurance Company. FSP license number: 44774