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MTN Insurance

 

MTN Insurance

Overview

If you’re an MTN contract customer, MTN Insurance offers cover for your phone, sim cards, laptop or modem, but not just like any other insurance provider… We understand that your devices has become an extension of you and what’s important to you. That is why we offer loan handsets while your damaged phone is in for repair, giving you peace of mind and keeping you connected!

Now you can apply for insurance, submit a claim and cancel insurance online without the hassle of all the paper work.

Quotation

Get a FREE quote now  

MTN Insurance does not cover handsets older than 3 months. This is a quotation only; by completing the insurance application form does not constitute your handset is automatically covered. Your handset will be covered once you receive a policy document from MTN Insurance confirming that your risk is accepted.

*Cellphone Number:

required
required
   

Applications

Claims

Cancellations

MTN Insurance Cancellation Form

We require the following information:
User type
Account holder name
 
ID number
required
required
   
Insured cell number
required
required
   
Contact number
required
required
   
Email
required
required
   
Device Details
Make
required
required
   
Model
required
required
   
Reason
 
Security Code
 
 
Cancellation Disclosures

Insurance cancellation will be effective from the time the MTN Insurance administrators receive this request and action it

There will be no claim accepted after the cancelation has been accepted

A pro- rata credit due will be calculate and refunded to the MTN subscriber account on the current open invoice

A refund due to delay in cancellation will only be done if the request to cancel is exceeding 30 days from the time the request was sent to the time the request was actioned

Submit Clear

Manual Forms

Insurance claim forms

Find the claim form you are looking for in the list below

1.Insurance Claim Form for Data Modem

 |  OPEN AS PDF

2.Insurance Claim Form for Handset

 |  OPEN AS PDF

3.Insurance Claim Form for Laptop

 |  OPEN AS PDF

Cancellations

Insurance Cancellation Form

 |  OPEN AS PDF

Application Forms

1.Insurance application for Handset

 |  OPEN AS PDF

2.Change of Insurance Details for Handset

 |  OPEN AS PDF

3.Insurance application for Data Modem

 |  OPEN AS PDF

4.Change of Insurance Details for Data Modem

 |  OPEN AS PDF

5.Insurance application for Laptop

 |  OPEN AS PDF

6.Change of Insurance Details for Laptop

 |  OPEN AS PDF

Troubleshoot

Q. How do I claim?

A. Complete a claim and forward it to fax: 011-912-5122 or email: insurancequeries@mtn.co.za OR Call MTN’s claims department on 083 123 6084

Q. What does the handset loan service cover?

A. The service covers any MTN Insurance handset that needs to be booked in for repair, whether it’s warranty repair or material damage.

Q. What must I send in with my phone for repairs?

A. Proof of purchase of the handset and just the handset.

Q. What must I exclude when sending my damaged phone in for repairs?

A. Do not send in your SIM Card, memory card, battery cover and battery.

Q. What is the turn-around time from the claim to delivery of the loan phone?

  • 24 hours within Gauteng Province
  • 24 - 36 hours outside of Gauteng Province
  • 72 hours in remote areas, e.g. rural areas

Q. How long am I entitled to keep the loan phone for?

A. You can keep the loan phone for the duration of the repairs, with a maximum of 60 days

Q. Where must I book my phone in and collect my loan phone?

A. We will collect your damaged phone from work or home and deliver your loan phone at the same time.

* MTN (PTY) LTD is an authorised Financial Service Provider underwritten by Guardrisk Insurance Company. FSP license number: 44774

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