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Emergency call

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Emergency call

Overview

If you are in an emergency call 112 and MTN will assist with contacting emergency services.

Emergency numbers for emergency services

  • Dial 112 from your MTN cellphone.
  • Dial083 112from another cellphone.

How to use

What is the MTN emergency number?

  • Dial 112 from your MTN cellphone.
  • Dial 083 112 from another cellphone

Cost

How much does calling 112 costs?

Calling 112 is FREE from your MTN cellphone.

Troubleshooting

Q   How do I trace a phone in an emergency?

A  If a violent crime has happened and the matter is urgent, enlist the help of the police immediately. The investigating officer from SAPS may be able to obtain the required information (tracing/ location information/usage) on an urgent basis.

The investigating officer will contact his/ her technical support unit to facilitate an urgent request to MTN for the information that is required. MTN has personnel on standby 24/7. They will process the request and give out the information to enable the tracing of the victim/ missing person. This is only used in immediate threats to life and limb and the process is strictly governed by law.

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