Check if you qualify for an upgrade by either SMSing “Upgrade” from
the cellular number you are querying or check online by inputting your cellular
number into the web service.
Hit Submit and within a few seconds you should know whether you qualify and IF NOT
you will receive the future date when you will qualify
If you Qualify for the Upgrade, check out the latest price plans and handsets offers.
Select one of these offers based on your current spend and handset preference.
You can also compare handset and MTN price plans feature on the web site to assist
in your decision making
Once you have selected the best MTN Price Plan and Handset offer you can upgrade
- Visiting your nearest MTN Store OR
- Upgrade Online
If you have decided to upgrade Online then click on the promotion offer you have
elected to upgrade on, complete the information required and submit your request.
An MTN consultant will then call you to confirm your selection and a few crucial
details. Once we have the necessary information, MTN willhave your handset and contract
“DELIVERED DIRECT TO YOUR DOOR” It’s that easy
When speaking to your MTN Consultant please do enquire about MTN Value Added Services
such as, Itemised Billing, receiving your cellular bill statements via e-mail, data,
sms bundlesand MTN’s new Loyalty Programme where you get points for just being on
MTN and for whatever you spend on MTN, you can then change these points for FREE
Airtime, SMS and DATA
When in-store or when speaking to the Upgrade Consultant, for your own protection,
you will need to provide proof of your identity. You will be offered options on
your current MTN Price Plans. Discuss your possible migration and Value-Added Services
Please take note of the Terms and Conditions in the subscriber form you sign.
If upgrading at a MTN Store, you will receive your new cellphone immediately, subject
to stock availability. If you are upgrading with the Upgrade Call Centre, your new
phone will be delivered to your door. You will be informed of stock availability
at the time of upgrading.
Thank You for being a loyal MTN Customer