Skip Ribbon Commands
Skip to main content




You are here : Home | Shop | About MTN Upgrades

About MTN Upgrades


What is an Upgrade?

When you join MTN as a Contract Customer you take out a 24 month contract with MTN. This contract then runs for 24 months. From month 21 your contract becomes due for a renewal which means you can now Upgrade your phone and your contract.

How do I qualify for an Upgrade?

You become eligible for an Upgrade from month 21 onwards. To check if you are due for an Upgrade send an SMS the word “Upgrade” to 30630!

Can I Upgrade Now?

SMS the word “Upgrade” to 30630 to find out if your contract is due for an Upgrade OR when will your contract become due for an Upgrade

Can I cancel my upgrade?

Your cellphone number:

Cancellation application form
MTN(Pty) Ltd

My details

Once you’re done filling in the form below, one of our call centre agents will call you to complete the cancellation process.

Personal details

Type of Request






SA ID number

Cell phone number of contract to be cancelled

Contact number




Do you want to move to prepaid

Reason For Cancellation


Detailed Reason


Upgrades / Cancellation application form
MTN(Pty) Ltd

Dear MTN Customer,

Thank you for your request. It has been logged directly to our Retentions team for processing. A Support consultant will be in contact with you and issue you a reference number for your request.

Please note that our business hours are Monday to Friday (08:00am to 17:00pm) and 9am to 14:00 on Saturday

Upgrade application form
MTN(Pty) Ltd

Thank You

An Error occured please try again later.

Copyright © 2011 Mobile Telephone Networks. All rights reserved.

What are the Benefits of Upgrading?

  • You receive a new cellphone of your choice on MTN’s new value based price plans that you feel best suits your cellular spend needs
  • When upgrading, you retain your cell number, no credit checks are needed and you have a wide choice of the latest cellphones to choose from.
  • You can now also be part of the MTN 1-4-1 Loyalty Program. Dial *141*9*1# and register on the MTN 1-4-1 Loyalty programme. For more information on how to use the programme dial *141*9#

Where do I find the Upgrade Offers?

You can now click here to view MTN’s Hero Upgrades and Other Upgrade Promotions.

How do I know which Offer is Best for me?

You can now click on Best Price Plan Advisor to check which price plan best suits you depending on your usage.

Step by Step Guide to Upgrade

Step 1

Check if you qualify for an upgrade by either SMSing “Upgrade” from the cellular number you are querying or check online by inputting your cellular number into the web service.

Hit Submit and within a few seconds you should know whether you qualify and IF NOT you will receive the future date when you will qualify

Step 2

If you Qualify for the Upgrade, check out the latest price plans and handsets offers. Select one of these offers based on your current spend and handset preference.

You can also compare handset and MTN price plans feature on the web site to assist in your decision making

Once you have selected the best MTN Price Plan and Handset offer you can upgrade by either:

  • Visiting your nearest MTN Store OR
  • Upgrade Online

Step 3

If you have decided to upgrade Online then click on the promotion offer you have elected to upgrade on, complete the information required and submit your request.

An MTN consultant will then call you to confirm your selection and a few crucial details. Once we have the necessary information, MTN willhave your handset and contract “DELIVERED DIRECT TO YOUR DOOR” It’s that easy

Step 4

When speaking to your MTN Consultant please do enquire about MTN Value Added Services such as, Itemised Billing, receiving your cellular bill statements via e-mail, data, sms bundlesand MTN’s new Loyalty Programme where you get points for just being on MTN and for whatever you spend on MTN, you can then change these points for FREE Airtime, SMS and DATA

Step 5

When in-store or when speaking to the Upgrade Consultant, for your own protection, you will need to provide proof of your identity. You will be offered options on your current MTN Price Plans. Discuss your possible migration and Value-Added Services now.

Please take note of the Terms and Conditions in the subscriber form you sign.

If upgrading at a MTN Store, you will receive your new cellphone immediately, subject to stock availability. If you are upgrading with the Upgrade Call Centre, your new phone will be delivered to your door. You will be informed of stock availability at the time of upgrading.

Thank You for being a loyal MTN Customer