A cookie is generally a tiny data file that resides on your computer, mobile phone, or other
device, and allows MTN to recognise you as a user when you return to the MTN online store
website using the same computer and web browser.
There are different types of cookies. Here are two examples.
A “persistent” cookie – this cookie is set once you’ve logged on to a website. The next time
you visit the website, the persistent cookie will allow the website to recognise you as an
existing user or registered user so you will not need to log in before using the services.
However if you wish to access or change any of your payment information (like a credit
card number) or your registered information, you must log in securely again with your
password, even if your computer contains a persistent cookie.
A “session” cookie – this cookie is used to identify a particular visit to a website. Session
cookies expire after a short time or when you close your web browser.
You can remove or block cookies using the settings in your browser, but in some cases
doing so may impact your ability to use the website.
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If you have a query about your MTN signal or about our network coverage, please
fill in the form below and we will get back to you.
Type of consumer
Make and model of handset / device
Are you at home or work when you experience the problem?
Where is the problem experienced?
Are you moving around or sitting in one place when experiencing the issue
Please choose all that apply
How many bars of signal do you get?
Has other devices been tested to see if the problem occurs on other device as well?
If yes, does the problem persist?
Has any other MTN SIM cards been tested to see if the problem occurs on other device
as well? If yes, does the problem persist?*
I have read & agree to the website Terms & Conditions of Use
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the Network Coverage Map
Thanks for enquiring. We’ll get back to you with an answer as soon as possible.