Yes, you can check your coverage, view the plans and get the MyMTN Home deal you want online and at any MTN Store.

No, MyMTN Home deals are data-only.

Yes, please first check that you have F-LTE coverage before signing up for MyMTN Home.

Only certain types of routers work with MyMTN Home Wi-Fi plans, so make sure your router is compatible. Please also check that your existing router is not locked to a different network provider.
But if your router is compatible, you can get a MyMTN Home SIM-only contract.

Yes, you can choose the Month-to-Month price plan if you have a qualifying router and are in an F-LTE coverage area.

The MyMTN Home service will be active shortly after inserting the SIM into the router.

You can get Fixed LTE Booster bundles or MTN Night Express bundles which are ad-hoc bundles available for once-off and recurring use.

These bundles are available on the MTN App.

The range of F-LTE Booster bundles is exclusively available to MyMTN Home customers.

Available booster bundle

1. 2GB
2. 5GB
3. 10GB
4. 20GB
5. 30GB
6. 50GB
7. 100GB

No, MyMTN Home is a fixed location service linked to a specific address when set up. The SIM card, router and location are paired to this service.

Your home internet will be suspended if the SIM card is put into a smartphone. It must be put back into the router to work.

Please note that once the SIM card is put back into the router, it can take up to 30 minutes before the service is unsuspended.

You can access the Fixed LTE coverage map or the My MTN App.

Yes, the 24-month deals include a compatible F-LTE router.

There is no installation required as MyMTN Home is a plug and play service.

Please move your router to a better position if the signal is low, preferably against an outside wall or window.

Data speeds are not guaranteed; this is a best-effort service, as per current mobile LTE.

If you want a static IP, you can request one for an additional monthly charge.

There must be Fixed LTE coverage in your area, and the Fixed LTE service is locked to the physical address you provide.

Yes, if you get a static IP for your home internet, you can use these deals for CCTV.

The router has a built-in antenna but does not come with an external antenna.

Yes, but you can only have one per SIM card.

There is currently no option to switch the same contract from F-LTE to fibre.

You can migrate to a more suitable package, and you can visit any MTN Store for help processing the migration.

Contact the call centre on 135 or visit your nearest MTN Store, and we’ll help you troubleshoot the issue.

If there is an issue with the MTN router, please bring it to your nearest MTN Store, where we can quickly check it and replace it if necessary.

No, if your router is locked to another service provider, you will not be able to use it on the MTN network.

To check the make and model of your router, look at the sticker at the back of your router or underneath it.
E.G. Make: Huawei; Model: B612-233

You can also use the first 8 digits of the router’s IMEI number to check its compatibility.