A cookie is generally a tiny data file that resides on your computer, mobile phone, or other
device, and allows MTN to recognise you as a user when you return to the MTN online store
website using the same computer and web browser.
There are different types of cookies. Here are two examples.
A “persistent” cookie – this cookie is set once you’ve logged on to a website. The next time
you visit the website, the persistent cookie will allow the website to recognise you as an
existing user or registered user so you will not need to log in before using the services.
However if you wish to access or change any of your payment information (like a credit
card number) or your registered information, you must log in securely again with your
password, even if your computer contains a persistent cookie.
A “session” cookie – this cookie is used to identify a particular visit to a website. Session
cookies expire after a short time or when you close your web browser.
You can remove or block cookies using the settings in your browser, but in some cases
doing so may impact your ability to use the website.
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channel of your choice to get in touch.
Free assistance 24/7 from any MTN number: 135
From any other phone: 083 135
From any other phone:083 135
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To submit a confidential report please call 083 135, email
or complete an
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If you have engaged us on any of the touchpoints above and have not received feedback as yet or 14 days have passed since you heard from us, please let our Complaints Management team know
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